PRODUCT SUPPORT PROGRAM FOR REPLACING THE DAMPER ON CERTAIN G3520C, AND G3520E GENERATOR SETS
Usage:
REBE9761-01
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| 02Jul2013 |
| (Revised 16Jul2013) |
U-287
A-195
D-245
O-245
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING THE DAMPER ON CERTAIN G3520C, AND G3520E GENERATOR SETS |
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| 1205 | PS52475 |
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| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52475" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the 02Jul2013 Service Letter. Changes have been made to the Service Claim Allowances. |
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TERMINATION DATE |
| 31Jul2015 |
PROBLEM
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| The existing damper can fail on certain G3520C, and G3520E Generator Sets operating at 1500 RPM. If the existing damper fails it can leak engine oil outside the damper. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| G3520C | GZB00201-00231, 233-249 GZN00686-00873 LGS00154-00176 RLP00181-00261 |
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| *******Group 2******* | |
| G3520E | GZE00110-00239 GZH00111-00167 HAL00100-00102 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 1178801 | SEAL-O-RING |
| 1 | 3242702 | SEAL |
| 1 | 4287539 | DAMPER GP-BASIC |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 6% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
| *******Group 2******* | ||
| 1 | 1178801 | SEAL-O-RING |
| 1 | 3242702 | SEAL |
| 1 | 4287539 | DAMPER GP-BASIC |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 6% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
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| Refer to the Disassembly and Assembly, RENR5980, "Vibration Damper - Remove and Install". |
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SERVICE CLAIM ALLOWANCES
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| *******Group 1******* | ||||||
0-12 mo |
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13-24 mo |
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25-40 mo |
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41-50 mo |
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| NOTE: This is a 3.0-hour job for Group 1
If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim. |
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| *******Group 2******* | ||||||
0-12 mo |
||||||
13-24 mo |
||||||
25-40 mo |
||||||
41-50 mo |
||||||
| NOTE: This is a 3.0-hour job for Group 2
If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim. |
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PARTS DISPOSITION
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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