PRODUCT SUPPORT PROGRAM FOR INSTALLING IMPROVED SOFTWARE ON CERTAIN G3304B, AND G3306B ENGINES Caterpillar


PRODUCT SUPPORT PROGRAM FOR INSTALLING IMPROVED SOFTWARE ON CERTAIN G3304B, AND G3306B ENGINES

Usage:

REBE9651-00

07May2013


U-192
A-126
D-166
O-170

 

Before/After

  
  

PRODUCT SUPPORT PROGRAM FOR INSTALLING IMPROVED SOFTWARE ON CERTAIN G3304B, AND G3306B ENGINES

1901 1920
PS43907
NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43907" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.


TERMINATION DATE

31May2015

PROBLEM

Under certain conditions the existing engine software allows engine RPM to cross the overspeed threshold, ignition driver shuts down before the monitoring system commands to shutdown the engine. As a result the engine speed goes below the over speed threshold and ignition driver turns on and the cycle continues. Therefore the engine speed starts oscillating rather than an engine shutdown.

AFFECTED PRODUCT

Model Identification Number
G3304B  A4E00111-00133, 135-136
G3306B  R6S00111-00435, 437-439, 524, 534-644, 646-649

PARTS NEEDED

Qty

Part Number Description
1 4337667 SOFTWARE GP-ELEK
1 4337674 SOFTWARE GP-ELEK
1 4337675 SOFTWARE GP-ELEK
1 4337690 SOFTWARE GP-ELEK
1 4339272 SOFTWARE GP-ELEK
1 4339273 SOFTWARE GP-ELEK
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 14% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Reflash engine ECM with latest version of software.
Refer to the service manual if/as necessary.
Image1

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-12000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.5-hour job



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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