PRODUCT SUPPORT PROGRAM FOR INSTALLING THE JACKET WATER HEATER CORD ON CERTAIN C32 MARINE ENGINES Caterpillar

PRODUCT SUPPORT PROGRAM FOR INSTALLING THE JACKET WATER HEATER CORD ON CERTAIN C32 MARINE ENGINES

Usage:

REBE9474-00

Show/hide table

13Mar2013

U-104

A-78

D-96

O-100

TM-5

Show/hide table

*Before/After*	PRODUCT SUPPORT PROGRAM FOR INSTALLING THE JACKET WATER HEATER CORD ON CERTAIN C32 MARINE ENGINES
1383 1355		PS43861

Show/hide table

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43861" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

Show/hide table

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

Show/hide table

TERMINATION DATE

31Mar2015

PROBLEM

Show/hide table

The jacket water heater cord needs to be installed on certain C32 Marine Engines. The cord was not shipped with the engine from the factory. One of the two jacket water heaters cannot be utilized if the cord is not installed.

AFFECTED PRODUCT

Show/hide table

Model

Identification Number

C32

RNF00152-00161

RNX00448-00449, 451-459, 461-464, 466-467, 470-495, 497-498, 501-502, 506-510, 512-537, 539-540, 542-561, 564-570, 573-579, 582-585, 587-588, 590-595, 598-605, 608-623, 626-632, 639-640, 642-644, 646-647, 649, 651-656, 661, 664-669, 676-677, 680-700, 702-706, 708-710, 714-715

RNY01213, 1215-1216, 1218, 1221, 1250, 1252-1254, 1257-1258, 1263, 1265-1266, 1268, 1277, 1282-1284, 1286-1287, 1289-1291, 1293, 1298-1301, 1303, 1305-1307, 1311-1312, 1315-1324, 1333-1334, 1336-1340, 1345, 1348, 1351-1352, 1354, 1356, 1367-1368, 1370, 1376, 1378, 1380, 1382, 1384, 1386-1387, 1390-1391, 1394-1397, 1399-1400, 1405, 1407-1408, 1418, 1421, 1423, 1425, 1429-1431, 1434-1435, 1437-1438, 1441, 1447-1448, 1454-1455, 1458-1459, 1461, 1465-1466, 1469, 1476, 1479-1481, 1503, 1505, 1512-1513, 1515, 1518, 1521-1524, 1526-1527, 1529, 1531-1532, 1536, 1538-1540, 1543-1552, 1555, 1557, 1565-1568, 1592, 1597, 1599, 1611, 1614, 1616-1618, 1625, 1631, 1633, 1639-1642, 1644-1649, 1651-1655, 1658, 1660-1661, 1664-1665, 1675-1677, 1688, 1690, 1704, 1706-1707, 1720, 1723-1724, 1730-1732, 1742-1743

RNZ00674, 686, 696, 699, 704-705, 710-711, 714, 716, 720-728, 730-737, 739-754, 756-767, 769-776, 778, 781, 783-784, 786, 789-803, 805-814, 817-825, 827, 829-855, 857-861, 863-874, 876-879, 882-884, 886-887, 889-892, 895, 897-899, 901, 903-906, 909-919, 921-926, 928, 930, 933, 935-945, 947-949, 951-972, 974, 979

SDN00111-00112

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
1	3523953	CORD AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 24% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

Refer to the attached Rework Procedure.

Show/hide table

SERVICE CLAIM ALLOWANCES

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-20000 hrs, 0-60 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

Show/hide table

NOTE: This is a 1.0-hour job
Reasonable travel and mileage is authorized for delivered engines. On vessels with multiple affected engines this service letter should be completed on all engines on the vessel on the same trip. Please reference the other engine serial numbers in the claim story. No travel is authorized for engines that have not been delivered.

Show/hide table

PARTS DISPOSITION

Show/hide table

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

Show/hide table

For non-delivered engines in dealer inventory place one 352-3953 jacket water heater cord in the engines ship loose material for future installation.

For delivered engines install the 352-3953 jacket water heater cord on the engine. Connect the cord end labeled "THERMOSTAT" to the 356-2534 Thermostat Housing on the cylinder head and the cord end labeled "HEATER" to the Jacket Water Heater Element shown on the side of the engine in Image 1.1.1. Finally connect the cord to the vessels 120V or 240V system.

Note: Connection of a 120V element to a 240V system will result in damage to that element. Make sure to verify the required voltage for element prior to final connection.