PRODUCT SUPPORT PROGRAM FOR REPLACING THE 305-6843 LIFTER SPRING GUIDE ON CERTAIN D9R TRACK-TYPE TRACTORS, 3412, AND 3412C ENGINES Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE 305-6843 LIFTER SPRING GUIDE ON CERTAIN D9R TRACK-TYPE TRACTORS, 3412, AND 3412C ENGINES

Usage:

REBE9039-02

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02Nov2012

(Revised 11Nov2013)

U-583

A-461

D-499

O-537

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*Before/After*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE 3056843/">305-6843 LIFTER SPRING GUIDE ON CERTAIN D9R TRACK-TYPE TRACTORS, 3412, AND 3412C ENGINES
1102 1121 1123		PS43747

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NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43747" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 02Nov2012 (Revised 06Nov2012) Service Letter. Changes have been made to the Termination Date and Affected Product.

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TERMINATION DATE

30Nov2014

PROBLEM

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The existing lifter 3056843/">305-6843 Guide Spring can fail, causing the lifter to potentially turn in the bore resulting in cylinder damage and or catastrophic failure on certain D9R Track-Type Tractors, 3412, and 3412C Engines.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
D9R	WDM01612-02247

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*****Group 2*****
3412	38S25273-25274, 25276-25297, 25299-25343, 25345-25360, 25362-25674, 25723, 25728, 25730, 25732, 25737-25739, 25741-25742, 25744-25747, 25749, 25751, 25759, 25766-25767, 25770-25775, 25778, 25780, 25784, 25811, 25821, 25823-25824, 25833, 25837-25838, 25840-25841, 25843-25850, 25852, 25857, 25863, 25909, 25914, 25917, 26115, 26118-26119, 26121-26123, 26320-26323, 26408, 26410, 26412-26414
3412C	DJN01823, 1837, 1842-2254

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
16	3056843	SPRING-GUIDE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
24	3056843	SPRING-GUIDE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 9% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace the 3056843/">305-6843 Guide Springs.

Refer to the following documents:

Operation and Maintenance Manual SEBU7924 - WDM prefix
Operation and Maintenance Manual SEBU7125 - DJN prefix
Operation and Maintenance Manual SEBU6945 - 38S prefix

Disassembly and Assembly SENR5393 - WDM Prefix
Disassembly and Assembly RENR1389 - DJN Prefix
Disassembly and Assembly SENR1084 - 38S Prefix
Disassembly and Assembly SENR7410 - 38S Prefix

While completing the rework the 5P-7433 change level 02 Tool Group must be used which includes the new 417-1323 Installation Sleeve.
Note: The 417-1323 Installation Sleeve is available through the parts system if your current tool group needs updated.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-6000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
6001-8000 hrs, 25-36 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 6.0-hour job for Group 1 If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-6000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
6001-8000 hrs, 25-36 mo	50.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 6.0-hour job for Group 2 If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.