PRODUCT SUPPORT PROGRAM FOR UPDATING ENGINE SOFTWARE ON CERTAIN C175-16 GENERATOR SETS Caterpillar
PRODUCT SUPPORT PROGRAM FOR UPDATING ENGINE SOFTWARE ON CERTAIN C175-16 GENERATOR SETS
Usage:
REBE9035-01
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10Dec2012
(Revised 12Dec2012)
U-668
A-527
D-567
O-608
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Before/After
PRODUCT SUPPORT PROGRAM FOR UPDATING ENGINE SOFTWARE ON CERTAIN C175-16 GENERATOR SETS
1920 1901
PS43788
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NOTE:
This Program must be administered either before or after failure.
In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43788" as the Part Number
and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code.
If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.
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NOTE:
The information supplied in this service letter may not be valid after the termination date of this program.
Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
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NOTE:
This Revised Service Letter replaces the 10Dec2012 Service Letter. Changes have been made to the Parts Needed and Action Required.
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TERMINATION DATE
31Dec2014
PROBLEM
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The new engine software provides many updates to improve the operation of the C175-16 Generator Sets.
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 25% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 25% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
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Download the software from SIS Web or TMI and install the referenced software in the engine Electronic Control Module (ECM) on the Affected Product.
NOTE: There may be a more recent software on SIS Web or TMI. If so, download the most recent software file and install the software on the engine.
For more information, refer to Engine News, "New Software is Used on C175-16 Generator Set Engines".
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SERVICE CLAIM ALLOWANCES
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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-16000 hrs, 0-24 mo
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
NOTE: This is a 1.0-hour job for Group 1
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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-16000 hrs, 0-24 mo
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
NOTE: This is a 1.0-hour job for Group 2
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.