PRODUCT SUPPORT PROGRAM FOR MISSING SHIPPED LOOSE PARTS FOR THE EXHAUST MOUNTING GROUP CERTAIN C15 AND C18 GENERATOR SETS Caterpillar

PRODUCT SUPPORT PROGRAM FOR MISSING SHIPPED LOOSE PARTS FOR THE EXHAUST MOUNTING GROUP CERTAIN C15 AND C18 GENERATOR SETS

Usage:

REBE8875-01

Show/hide table

06Sep2012

(Revised 17Jan2013)

K31P
Q559

Show/hide table

Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR MISSING SHIPPED LOOSE PARTS FOR THE EXHAUST MOUNTING GROUP CERTAIN C15 AND C18 GENERATOR SETS
1061		PS43694

Show/hide table

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43694" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

Show/hide table

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

Show/hide table


NOTE:	This Revised Service Letter replaces the 06Sep2012 Service Letter. Changes have been made to the Affected Product and Parts Needed.

Show/hide table

TERMINATION DATE

30Sep2014

PROBLEM

Show/hide table

The exhaust mounting groups that are usually shipped loose were not shipped on certain generator sets.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
*****Group 1*****
C18	LNB00134-00135, 158-159

Show/hide table

*****Group 2*****
C15	LNA00175

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
*****Group 1*****
1	5L3773	GASKET-EXH ELBOW
8	5S7383	BOLT
8	6V8801	NUT
8	7X2563	BOLT-HEX HEAD
16	8T4123	WASHER-HARD
8	8T4131	NUT-HEX
16	8T4896	WASHER-HARD
1	1139848	GASKET
1	1454933	FLANGE
1	2111009	ADAPTER AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 25% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	5H8331	GASKET
4	6V5686	BOLT-HEX HEAD
4	8T1757	NUT-HEX
8	9X8268	WASHER
1	2205619	CLAMP-EXHAUST
1	2273019	PIPE-(FLEX)
1	2353330	TUBE AS.
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 25% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

For a generator set in the Affected Product that is missing the exhaust mounting group, order the parts in the Parts Needed.

Show/hide table

SERVICE CLAIM ALLOWANCES

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-8000 hrs, 0-24 mo	100.0%	0.0%	0.0%	100.0%	0.0%	0.0%

NOTE: This is a 0.0-hour job for Group 1

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-8000 hrs, 0-24 mo	100.0%	0.0%	0.0%	100.0%	0.0%	0.0%