PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW SOFTWARE ON CERTAIN 3512C PETROLEUM ENGINES AND SPF343 TRAILER MOUNTED PUMPERS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW SOFTWARE ON CERTAIN 3512C PETROLEUM ENGINES AND SPF343 TRAILER MOUNTED PUMPERS

Usage:

REBE8849-01

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14Nov2012

(Revised 17Dec2012)

U-614

A-486

O-562

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*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW SOFTWARE ON CERTAIN 3512C PETROLEUM ENGINES AND SPF343 TRAILER MOUNTED PUMPERS
1901 1920		PI32122

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32122" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32122" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 14Nov2012 Service Letter. Changes have been made to the Affected Product.

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COMPLETION DATE	TERMINATION DATE
31May2013	30Nov2013

PROBLEM

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The software needs to be updated to the newest software part number on certain 3512C Petroleum Engines and SPF343 Trailer Mounted Pumpers. The older software does not have the correct air inlet restriction setting in the software. This will allow the engine to derate much later than it really should.

AFFECTED PRODUCT

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Model	Identification Number
3512C	PLZ00151-00212 R1A00136, 1030, 1037, 1040, 1044, 1058, 1061, 1079, 1090, 1096-1104, 1108, 1110-1111, 1114-1116, 1118, 1120-1122, 1124, 1127, 1130, 1134, 1136-1137, 1140, 1144-1146, 1149-1151, 1153, 1155-1158, 1160-1161, 1163-1177, 1179-1180, 1188, 1190, 1202, 1206, 1208, 1211-1213, 1216-1218, 1220-1222, 1224-1225, 1227, 1229, 1231, 1233-1246, 1249-1250, 1254-1255, 1258, 1260-1263, 1265, 1271, 1273, 1275, 1278, 1282-1285, 1287, 1290-1292, 1298-1300, 1303-1305, 1307-1309, 1311-1312, 1314-1316, 1319-1320, 1322-1324, 1328-1331, 1333-1334, 1336-1338, 1340-1341, 1343, 1345-1347, 1349-1355, 1357-1364, 1367-1372, 1374-1375, 1377-1397, 1402-1405, 1407-1411, 1413-1418, 1421, 1426-1427, 1429, 1431-1434, 1437, 1441, 1445, 1471, 1477-1480, 1485-1486, 1489-1490, 1495-1497, 1499, 1530-1540, 1542-1544, 1546, 1548-1549, 1552, 1554-1555, 1557-1559, 1561-1576, 1578-1579, 1582-1587, 1589-1590, 1592-1595, 1599, 1601-1602, 1604-1608, 1610-1611, 1614, 1617-1618, 1623-1625, 1628, 1630-1641, 1643-1661, 1663, 1665-1666, 1668, 1670, 1672, 1674-1675, 1680-1684, 1733-1734, 1737-1738
SPF343C	RTX00726-00894

PARTS NEEDED

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Qty	Part Number	Description
1	4213142	SOFTWARE GP-ELEK
1	4215597	SOFTWARE GP-ELEK
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 14% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Make sure the engine is in a non-running condition. If possible, perform a lock out/tag out procedure on the start/stop switch or button while maintaining a 24VDC power supply to the engine's ECM.

Download the software from SIS Web and install the software via Cat ET. If you are using an older version of Cat ET, there is a possibility of a window popping up. See Image1. Click "Yes" and proceed with the installation.

To verify the new software was installed, click on the ECM summary tab in Cat ET and confirm the software part number is loaded in the "Personality Module Part Number."

For 2250HP engines, install the 421-3142 Software.
For 2500HP engines, install the 421-5597 Software.

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Image1

OWNER NOTIFICATION

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U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING NEW SOFTWARE ON CERTAIN 3512C PETROLEUM ENGINES AND SPF343 TRAILER MOUNTED PUMPERS

MODELS INVOLVED - 3512C, SPF343C

Dear Caterpillar Product Owner:

The software needs to be updated on the products listed below. The existing software has the incorrect air inlet restriction settings. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 14Nov2012 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 14Nov2012 Service Letter