PRODUCT SUPPORT PROGRAM FOR REPLACING THE RATING LABEL ON CERTAIN C1.5 AND C2.2 GENERATOR SETS
Usage:
REBE8784-00
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| 28Aug2012 |
U-455
A-361
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| Before/After | PRODUCT SUPPORT PROGRAM FOR REPLACING THE RATING LABEL ON CERTAIN C1.5 AND C2.2 GENERATOR SETS |
|
| 7405 7557 | PS43685 |
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| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43685" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 31Aug2014 |
PROBLEM
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| The problem with the affected generator sets is that the label which lists the operating voltage, in particular the line-neutral is incorrect, and does not reflect the value to which the unit is operating. The generator set has been set up to the correct value. |
AFFECTED PRODUCT
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| Model | Identification Number |
| C1.5 | GBD00214-00217, 219, 226, 233, 252, 280, 290, 304 |
| C2.2 | GBE00175, 177, 270, 303, 323, 329-330, 345, 363-365, 386, 392, 397-398, 413, 420, 441, 452, 460, 494, 530, 545, 556-557, 564, 566, 568, 616, 665, 669, 709, 745-746, 758, 778, 796, 828, 865, 867, 869-870, 872, 882, 945, 996, 1055, 1065, 1075, 1087, 1135, 1138, 1176, 1184-1185, 1195-1197, 1204, 1218, 1320, 1331, 1344, 1348, 1363 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 1 | LABEL | RATING LABEL (See Action Required) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 14% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
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| Order a new rating label and replace the existing label with the new label when the new label is received. Ordering a new label: A rating label which displays the correct transient response data can be obtained by sending an e-mail to CPI@cat.com with the following information: 1. Generator Set Serial Number. 2. Engine Serial Number. 3. Generator Serial Number. 4. Mailing address for new rating label. Installation of a new rating label: 1. Remove the old rating label from its location on the generator set. 2. Clean the surface, ensuring that is clean and free from dust. 3. Remove the backing from the new rating label and apply to the generator set. |
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SERVICE CLAIM ALLOWANCES
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0-24 mo |
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| NOTE: This is a 1.0-hour job | ||||||
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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