PRODUCT SUPPORT PROGRAM FOR REPLACING THE HEUI PUMP ON CERTAIN C9 INDUSTRIAL ENGINES Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE HEUI PUMP ON CERTAIN C9 INDUSTRIAL ENGINES

Usage:

REBE8667-02

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13Sep2012

(Revised 06Nov2013)

U-492

A-387

D-419

O-453

TA-1

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*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE HEUI PUMP ON CERTAIN C9 INDUSTRIAL ENGINES
1714		PS52291

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52291" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 13Sep2012 (Revised 24Sep2012) Service Letter. Changes have been made to the Affected Product and Parts Needed.

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TERMINATION DATE

30Sep2014

PROBLEM

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The existing HEUI pump can fail on certain C9 Industrial Engines causing
hard starting, no start, and poor engine performance.

AFFECTED PRODUCT

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Model

Identification Number

JLW01208-01705, 1708-1728, 1730-2973, 2979-2989, 2993-3709

JSC04737-05751, 5753-6649, 6653-7189, 7192-7193, 7218-7219, 7223-7230, 7246-7253, 7256, 7259-8095, 8098-8099, 8101-8105, 8109, 8111-8112, 8114-8116, 8119, 8121-8124, 8126-8443, 8445-9690, 9692, 9697-9709, 9713-9717, 9723-9740, 9744-9805, 9807-14989, 14991-14992, 14996-15017, 15019-15132, 15134, 15136-15160, 15162, 15164, 15168-16577, 16579-16580, 16584-16597, 16599-16611, 16613-17164, 17166-17167, 17170, 17172, 17174-17176, 17178-17180, 17182-17183, 17185-17187, 17189-18294, 18296-18299, 18302-18362, 18382-18418, 18456-18512, 18516, 18518-18906, 18908-18924, 18926-18931, 18933-18936, 18938-18941, 18943, 18947-18948, 18950-19306, 19312-19428, 19436-19454, 19462-20099, 20101-20102, 20104-20660, 20662-20671, 20673-20680, 20682-20690, 20692-20707, 20709-21886, 21888-22314, 22316-22318, 22321-22322, 22328, 22333, 22342, 22347, 22349-25160, 25162-25176, 25178-26327, 26329-26380

MBD07806-08180, 8182-8855, 8857-8873, 8881, 8893-9771, 9773-9789, 9791-10366, 10368-10370, 10372-10374, 10376-10379, 10382, 10385-11499

PARTS NEEDED

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Qty	Part Number	Description
1	6V3305	ADAPTER-ELBOW
2	6V5839	WASHER-HARD
2	6V7981	BOLT
1	6V8629	ADAPTER-ELBOW
2	6V8636	ADAPTER-STR
6	10R7222	INJECTOR GP-FUEL
6	10R7223	INJECTOR GP-FUEL
6	10R9003	INJECTOR GP-FUEL
1	20R1636	PUMP GP -B
1	1286841	ADAPTER-ELBOW
1	2147567	SEAL-O-RING-STOR
3	2147568	SEAL-O-RING-STOR
1	2275904	SEAL-O-RING
2	2287089	SEAL-O-RING-ORFS
2	2287092	SEAL-O-RING-ORFS
12	2359651	BOLT-HEX SKT HD
1	2385081	SEAL-O-RING-STOR
1	2385082	SEAL-O-RING-STOR
1	3603679	PLUG-HD STOR
1	3877159	TUBE AS-OIL
1	4162653	TUBE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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1. Refer to the "Injection Actuation Pressure-Test" or the "Injection Actuation Pressure Control Valve Circuit-Test" in the Troubleshooting manual and Special Instruction, REHS3819 for the engine being worked to correctly diagnose the failure. Refer to Special Instruction, REHS7902,"Procedure for Installing the New Unit Injector Hydraulic Pump Gp on Certain C9 Engines", for details to update existing engine configurations to the new design.

2. If a HEUI pump is found to have a bearing failure as per Step 7 in Special Instruction, REHS3819, this program will cover the replacement of a set of six injectors and the flushing of the cylinder head oil rail passage per the oil rail cleaning procedure in Special Instruction, REHS3819.

3. Include in the claim story the diagnostic procedure title or media number and procedure step at which the pump was found defective.

Note: ECM warranty report downloads, datalogs, pictures, and any special test results as directed by the troubleshooting and repair procedures are to be uploaded to SIMSi. Checklists that are packaged with replacement parts are to be completed and packaged with failed parts. Refer to the Parts Disposition.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-3000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
3001-6000 hrs, 25-36 mo	50.0%	50.0%	0.0%	0.0%	50.0%	50.0%

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NOTE: This is a 5.0-hour job
If a failure is claimed per Step 2 in the Action Required an additional 1.0 hour for completing the oil rail cleaning procedure in REHS3819 will be allowed.

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PARTS DISPOSITION

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***** NACD *****
Hold the HEUI pump and injectors for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Complete the checklist form supplied with the replacement part and retain it with the failed part. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork.

***** EAME, LACD, and APD *****
Hold the HEUI pump and injectors for 30 days for a possible Parts Return Request (PRR). Complete the checklist form supplied with the replacement part and retain it with the failed part. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork.

If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.