PRODUCT SUPPORT PROGRAM FOR UPDATING THE SOFTWARE ON CERTAIN C175-16 GENERATOR SETS Caterpillar

PRODUCT SUPPORT PROGRAM FOR UPDATING THE SOFTWARE ON CERTAIN C175-16 GENERATOR SETS

Usage:

REBE8630-00

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07Aug2012

U-411

A-327

D-352

O-378

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*Before/After*	PRODUCT SUPPORT PROGRAM FOR UPDATING THE SOFTWARE ON CERTAIN C175-16 GENERATOR SETS
1920		PS43669

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NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43669" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Aug2014

PROBLEM

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The engine ECM software needs to be updated on certain C175-16 Generator Sets. If the existing software file is not replaced, it may cause engine instability under load.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
C175-16	WYB00100-00112, 114-118, 124-129, 131, 135-136, 138-454, 456-574, 576-619

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*****Group 2*****
C175-16	WYB00620-00677, 680, 682, 1000-1085

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	4154919	SOFTWARE GP (60Hz Tier II - P/N 331-5895 Injector)
1	4154920	SOFTWARE GP (60Hz Lo BSFC - P/N 331-5895 Injector)
1	4154921	SOFTWARE GP (50Hz Lo BSFC - P/N 331-5894 Injector)
1	4154922	SOFTWARE GP (50Hz Lo Emm - P/N 331-5894 Injector)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 29% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	4154923	SOFTWARE GP (60Hz Tier II - P/N 349-2522 Injector)
1	4154924	SOFTWARE GP (60Hz Lo BSFC - P/N 349-2522 Injector)
1	4154925	SOFTWARE GP (50Hz Lo BSFC - P/N 349-2522 Injector)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 30% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Download the software from SIS Web or TMI and install the referenced software in the engine Electronic Control Module (ECM) on the Affected Product.

NOTE: There may be a more recent software on SIS Web or TMI. If so, download the most recent software file and install the software on the engine.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-25000 hrs, 0-60 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 2.0-hour job for Group 1

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-25000 hrs, 0-60 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%