PRODUCT SUPPORT PROGRAM FOR REPLACING THE TILT LEVER ON CERTAIN 950H, 962H, 966H, 966K, 972H, 972K, 980H, AND 980K WHEEL LOADERS
Usage:
REBE8451-01
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| 18Dec2012 |
| (Revised 26Mar2014) |
U-688
A-542
D-584
O-627
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| After Failure Only Parts stock action needed | PRODUCT SUPPORT PROGRAM FOR REPLACING THE TILT LEVER ON CERTAIN 950H, 962H, 966H, 966K, 972H, 972K, 980H, AND 980K WHEEL LOADERS |
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| 6107 7750 | PS52370 |
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| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52370" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7755" as the Group Number, "56" as the Description Code. |
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| NOTE: | Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces 18Dec2012 Service Letter. Changes have been made to the Affected Product. |
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TERMINATION DATE |
| 31Dec2017 |
PROBLEM
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| The existing tilt lever may prematurely fail on certain 950H, 962H, 966H, 966K, 972H, 972K, 980H, and 980K Wheel Loaders. If the existing lever fails it will result in cracks appearing near the F-pin (pivot pin which secures lever to the lift arm) which, if left uncorrected, may cause eventual lever fracture. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 950H | JAD01114-01115, 1692 K5K03236, 3238, 3260, 3282, 3292, 3309-3310, 3315, 3355, 3403, 3410, 3423, 3469, 3485, 3490, 3494, 3499, 3504, 3511, 3513 M1G02888, 2892, 2902, 2907-2908, 2943, 2948, 2952, 2957 N1A04376, 4385, 4389, 4398-4399, 4404, 4420, 4426, 4429, 4447-4449, 4475, 4493, 4518, 4536, 4542, 4545, 4547-4548, 4556, 4590, 4643, 4650, 4654, 4656, 4674, 4676, 4680-4682, 4687, 4727, 4730, 4733-4734, 4744, 4750, 4764, 4766, 4770, 4773, 4775, 4805, 4813, 4818-4822, 4830, 4866, 4909, 4916, 4920, 4950, 4952, 4954-4955, 4957-4958, 4960-4963, 4966-4967, 4970-4971, 4974-4975, 4977, 4980, 4987, 4992, 5008, 5026, 5030, 5033-5034, 5037, 5041, 5043, 5061, 5064, 5068, 5071, 5076, 5082, 5089, 5093, 5113, 5117, 5119, 5127, 5135, 5140, 5145 |
| 962H | K6K00548 MAL00168, 181, 194, 196, 504 N4A02121, 2146-2147, 2151, 2169, 2214, 2252, 2255, 2264, 2270, 2277, 2298-2299, 2301, 2303, 2305, 2314, 2321 |
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| *******Group 2******* | |
| 966H | A6D02747, 2752, 2768, 2773, 2776, 2803-2804, 2809, 2822, 2824, 2830, 2837-2838 A6G05525, 5528, 5531, 5534, 5536, 5541, 5604-5605, 5613-5616, 5651, 5677, 5712, 5968, 5973, 5997, 6027, 6029-6030, 6039, 6043, 6064 TAL00867, 1040-1041, 1353-1357, 1723-1726 |
| 972H | A7D01035-01138 A7G02108, 2119-2332 A7J00503-00556 GTA00207, 209, 211-375, 377-404 LCC00150-00151, 157-158 |
| 972K | PEM00264-00491 Z4W00114-00391 |
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| *******Group 3******* | |
| 966H | A6D02711-02736, 2738-2746, 2748-2751, 2753-2767, 2769-2772, 2774-2775, 2777-2802, 2805-2808, 2810-2821, 2823, 2825-2829, 2831-2836 A6G05488-05524, 5526-5527, 5529-5530, 5532-5533, 5535, 5537-5540, 5542-5603, 5606-5612, 5617-5650, 5652-5676, 5678-5711, 5713-5967, 5969-5972, 5974-5996, 5998-6026, 6028, 6031-6038, 6040-6042, 6044-6063, 6065-6072 A6J01812-01813, 1815-1825, 1827-1828, 1830-1844, 1847-2155 RYF00300-00706, 1000-1061 TAL00172-00176, 178-866, 868-1039, 1042-1352, 1358-1413, 1438-1442, 1511-1633 |
| 966K | PBG00280-00639 TFS00110-00598 |
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| *******Group 4******* | |
| 950H | J5J01595-01599, 1611-1632, 1634-1635, 1638, 1640-1641, 1644, 1647-1648, 1650-1919 JAD00102-00104, 209, 287, 385-386, 396-407, 409-1113, 1116-1240, 1500-1581, 1584-1691, 1693-1808 K5K03219-03235, 3237, 3239-3259, 3261-3281, 3283-3291, 3293-3308, 3311-3314, 3316-3354, 3356-3402, 3404-3409, 3411-3422, 3424-3468, 3470-3484, 3486-3489, 3491-3493, 3495-3498, 3500-3503, 3505-3510, 3512 M1G02125-02442, 2800-2887, 2889-2891, 2893-2897, 2899-2901, 2903-2906, 2909-2942, 2944-2947, 2949-2951, 2953-2956, 2958-2967 N1A04366-04375, 4377-4384, 4386-4388, 4390-4397, 4400-4403, 4405-4419, 4421-4425, 4427-4428, 4430-4446, 4450-4474, 4476-4492, 4494-4517, 4519-4535, 4537-4541, 4543-4544, 4546, 4549-4555, 4557-4589, 4591-4642, 4644-4649, 4651-4653, 4655, 4657-4673, 4675, 4677-4679, 4683-4686, 4688-4726, 4728-4729, 4731-4732, 4735-4743, 4745-4749, 4751-4763, 4765, 4767-4769, 4771-4772, 4774, 4776-4804, 4806-4812, 4814-4817, 4823-4829, 4831-4865, 4867-4908, 4910-4915, 4917-4919, 4921-4949, 4951, 4953, 4956, 4959, 4964-4965, 4968-4969, 4972-4973, 4976, 4978-4979, 4981-4986, 4988-4991, 4993-5007, 5009-5025, 5027-5029, 5031-5032, 5035-5036, 5038-5040, 5042, 5044-5060, 5062-5063, 5065-5067, 5069-5070, 5072-5075, 5077-5081, 5083-5088, 5090-5092, 5094-5112, 5114-5116, 5118, 5120-5126, 5128-5134, 5136-5139, 5141-5144, 5146-5162 |
| 962H | J6J00526-00570 K6K00522-00547, 549-551 M3G00689-00729 MAL00100-00103, 106-107, 113-115, 118-119, 121, 123-167, 169-180, 182-193, 195, 197-216, 500-503, 505-517, 520-550 N4A02103-02120, 2122-2145, 2148-2150, 2152-2168, 2170-2213, 2215-2251, 2253-2254, 2256-2263, 2265-2269, 2271-2276, 2278-2297, 2300, 2302, 2304, 2306-2313, 2315-2320, 2322-2380 |
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| *******Group 5******* | |
| 980H | A8J04054-04235, 4237, 4241-4244 JMS05841-06536, 75001-75002 KZL00203, 206-648 MHG06167, 6170, 6176, 6178-6593 |
| 980K | GTZ00131-00293 W7K00299-01072 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 3028533 | LEVER AS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 2******* | ||
| 1 | 3511907 | LEVER AS-BRG |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 3******* | ||
| 1 | 3511906 | LEVER AS-BRG |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 4******* | ||
| 1 | 3849550 | LEVER AS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 5******* | ||
| 1 | 3538086 | LEVER AS |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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Due to the examination technique required to identify suspect quality parts, it is recommended to remove all 278-7216, 227-4339, 302-8533, 278-7217, 386-3886, 280-9604, and 278-7218 lever assemblies that were purchased between October 2010 and March 2012 from dealer parts stock. |
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| Replace the failed tilt lever with the recommended parts shown in the Parts Needed. For 950H or 962H machines, refer to RENR8881, Disassembly and Assembly, "Tilt Lever ? Remove" and "Tilt Lever - Install". For 966H or 972H machines, refer to RENR8859, Disassembly and Assembly, "Tilt Lever ? Remove" and "Tilt Lever - Install". For 966K or 972K machines, refer to KENR5833, Disassembly and Assembly, "Tilt Lever ? Remove and Install". For 980H machines, refer to RENR8681, Disassembly and Assembly, "Tilt Lever and Tilt Link ? Remove" and "Tilt Lever and Tilt Link - Install". For 980K machines, refer to KENR6460, Disassembly and Assembly, "Tilt Lever and Tilt Link ? Remove and Install". |
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SERVICE CLAIM ALLOWANCES
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Submit one claim for all parts removed from dealer parts stock. |
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