PRODUCT SUPPORT PROGRAM FOR UPDATING THE SOFTWARE ON CERTAIN C27 AND C32 INDUSTRIAL ENGINES
Usage:
REBE8412-02
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| 01Jun2012 |
| (Revised 24Aug2012) |
U-290
A-232
D-248
O-263
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR UPDATING THE SOFTWARE ON CERTAIN C27 AND C32 INDUSTRIAL ENGINES |
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| 1901 1920 | PS52237 |
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| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52237" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the 01Jun2012 (Revised 13Jun2012) Service Letter. Changes have been made to the Affected Product and Action Required. |
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TERMINATION DATE |
| 30Jun2014 |
PROBLEM
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| The existing C27 343-9945 Software and C32 345-1103 Software was not allowing enough fuel while starting the engine at ambient temperatures 0 to 5 C. |
AFFECTED PRODUCT
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| Model | Identification Number |
| C27 | TWM00105, 108, 110-111, 120-127, 135, 138-143, 145-146, 148-162, 165-177, 179-199, 202-203, 209-211, 222-228, 232-234, 236-237, 239-251, 256-259, 268-275, 277-283, 286, 289, 304-311, 317, 321, 328-329, 335, 346-348, 365, 370-371, 373, 381-382, 390, 394, 397, 399-405, 413, 415, 419-422, 426, 428, 430-431, 433, 440-444, 447, 451-457, 459, 461-470, 473, 481-492, 494, 500-501, 507-516, 518-522, 524, 528-542, 545-551, 554, 556, 558-560, 562-572, 574, 576, 578-587, 589-591, 593, 595-599, 601, 609, 611, 613-615, 618, 622-623, 626-628, 638, 640-641, 644-646, 673, 676-677, 679-680, 683, 685-687, 689-692, 696, 701, 712, 719, 723, 725-733, 735-737, 739-740, 743, 745, 747, 751, 760, 763, 767-771, 776, 778-779, 781, 787, 789, 791, 793-794, 800, 804, 810, 818, 822, 834, 836, 839-840, 842-843, 846-855, 857-860, 865-866, 868-872, 874, 876-877, 885-886, 889-890, 892-896, 910, 912, 914-915, 917-930, 932-933, 935, 941-942, 945-948, 956-960, 966, 972-974, 977-983, 988-989, 992-997, 1002, 1007, 1009, 1017-1023, 1025, 1027, 1030-1035, 1043-1050, 1054, 1057-1059, 1061-1062, 1078-1086, 1098-1104, 1107-1113, 1115-1116, 1119-1120, 1123, 1125, 1127-1129, 1133-1134, 1136, 1138, 1141, 1144-1148, 1151-1153, 1155-1156, 1159, 1162-1165, 1167-1169, 1171-1175, 1177-1180, 1183, 1186-1188, 1193, 1196-1208, 1210-1221, 1224, 1227-1231, 1233-1239, 1244-1247, 1251-1255, 1258-1265, 1267, 1271-1275, 1277-1289, 1291-1293, 1295-1297, 1302, 1304-1305, 1308, 1314, 1317, 1319, 1324-1338, 1340, 1342, 1344, 1347-1349, 1352, 1354-1358, 1363, 1366-1373, 1376, 1378, 1381, 1384-1387, 1392, 1398-1399, 1403-1404, 1411-1414, 1416-1419, 1421, 1423-1426, 1428, 1432, 1434-1437, 1442-1443, 1458, 1460, 1465, 1482-1494, 1500, 1502, 1506, 1510, 1513-1517, 1523, 1525-1530, 1533-1534, 1546-1549, 1553-1557, 1560-1570, 1574-1575, 1579-1584, 1592-1609, 1627, 1630, 1636, 1644, 1646-1647, 1657-1658, 1660-1661, 1668, 1684-1686, 1689-1691, 1696-1697, 1704, 1706-1707, 1709-1711, 1717-1718, 1727, 1729-1730, 1734, 1742-1746, 1748-1749, 1751-1755, 1757-1760, 1762, 1766, 1777, 1781, 1783, 1786, 1788, 1793, 1796, 1798, 1802, 1804-1805, 1809, 1823, 1825-1829, 1832, 1838, 1841-1847, 1849-1851, 1853, 1869, 1873-1874, 1878-1881, 1886-1890, 1892, 1894-1896, 1904, 1906-1909, 1917, 1919, 1922, 1925-1926, 1933-1934, 1941-1942, 1945, 1947-1949, 1962, 1971-1976, 1980-1986, 1990-1995, 2012-2014, 2017-2025, 2027-2032, 2034, 2038, 2043, 2050, 2059, 2062-2063, 2066-2068, 2071-2072, 2075, 2078-2079, 2081-2083, 2087-2088, 2091-2093, 2095, 2098-2100, 2102-2103, 2105, 2107-2108, 2120, 2127, 2134, 2140, 2146, 2149, 2152, 2158, 2162, 2164, 2172, 2176, 2178, 2180-2181, 2185, 2187, 2189, 2206, 2209, 2213, 2216-2218, 2231, 2237, 2239, 2248, 2250, 2253-2259, 2261-2264, 2291-2304, 2307, 2309-2310, 2312, 2314-2315, 2319, 2321, 2323, 2325-2326, 2328-2339, 2344-2345, 2350, 2352-2362 |
| C32 | TLD00100-00286, 288-299, 302-415, 417-466, 468-486, 488, 491-506, 508-522, 524-567, 570, 572-655, 657-661, 663-709, 712-736, 740-741, 744-749, 753-757, 761-767, 771-774, 777-782, 784, 786-897, 899-916, 920-952, 955-1004 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 1 | 3919920 | SOFTWARE GP-ELEK |
| 1 | 3919926 | SOFTWARE GP-ELEK |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
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| If there are hard starting issues with the engine when the ambient temperature is 0 to 5 C, update the existing software the following software: C27 - 391-9920 Software C32 - 391-9926 Software Note: Not for use with a CX Transmission. |
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SERVICE CLAIM ALLOWANCES
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0-24 mo |
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| NOTE: This is a 1.0-hour job | ||||||
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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