PRODUCT SUPPORT PROGRAM FOR REPLACING THE 312-4545 OIL PUMP ON CERTAIN ASPHALT PAVERS, EXCAVATORS, FOREST MACHINERY, INTEGRATED TOOLCARRIERS, MATERIAL HANDLERS, MOTOR GRADERS, TRACK-TYPE LOADERS, TRACK-TYPE TRACTORS, VIBRATORY SOIL COMPACTORS, WHEEL
Usage:
REBE8383-00
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| 11Jun2012 |
U-311
A-248
D-269
O-283
TM-4
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING THE 312-4545 OIL PUMP ON CERTAIN ASPHALT PAVERS, EXCAVATORS, FOREST MACHINERY, INTEGRATED TOOLCARRIERS, MATERIAL HANDLERS, MOTOR GRADERS, TRACK-TYPE LOADERS, TRACK-TYPE TRACTORS, VIBRATORY SOIL COMPACTORS, WHEEL LOADERS, GENERATOR SETS, AND INDUSTRIAL ENGINES |
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| 1304 1315 | PS52243 |
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| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52243" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 30Jun2014 |
PROBLEM
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| The existing 312-4545 Oil Pump for the engine has occasionally seen the pressure relief valve spring fail. The problem is normally seen as low oil pressure event in engines generally below 250 hours running life on the models in the Affected Product. The range of the problem has been scoped to encompass the following engine serial numbers: C6E38079 to C6E41516 ? CMG built at Peterborough, 66618759 to 66619551 - Industrial built at Peterborough, E6M03118 to E6M03364- Genset built at Peterborough, G9G04065 to G9G05334 ? CMG built at Brazil, E6L00250 to E6L00330 ? Genset built at Brazil, SAX00474 to SAX00491 ? CAT Marine built at Peterborough. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 924H | HXC02731, 2742, 2756, 2761-2763, 2766-2797, 2801-2802, 2814-2816, 2818-2828, 2830-2851, 2855, 2857, 2861, 2863, 2865-2867, 2876-2879, 2883, 2885-2887, 2889-2897, 2899-2903, 2905-2907, 2909-2921, 2923-2931, 2933-2935, 2937-2945, 2947-2957, 2959-2990, 2992-2999, 3001-3039, 3041-3048, 3060-3061, 3097, 3120-3134, 3139-3140, 3142-3144, 3146-3147, 3151-3153, 3155-3156, 3158-3164, 3166-3169, 3171-3172, 3175-3182 KLN01168, 1172-1174, 1176-1178, 1180-1185, 1188-1192, 1196-1213, 1215-1308, 1310-1333, 1335, 1338-1372, 1379-1398, 1404-1406, 1410 |
| 924H Z | JZZ00425-00426, 435, 461-468, 470-471, 474-475, 478-496, 498, 501-504, 507-512, 514-535, 538-549, 551-557, 559-560, 562-568, 571-572, 593, 601, 608, 610-612, 614, 624, 647, 649, 651, 653, 655 WLB01084-01085, 1087-1090, 1092-1096, 1102, 1104-1106, 1108, 1110-1112, 1114, 1116-1217, 1219-1259, 1261-1289, 1293-1367, 1369, 1374-1378, 1382-1383, 1392 |
| 928H | CXK01565, 1567, 1575-1580, 1582-1585, 1587-1604, 1606, 1608-1609, 1611-1614, 1618-1621, 1629-1635, 1637-1646, 1649-1652, 1658, 1660, 1662, 1665-1678, 1680-1684, 1686-1690, 1694-1743, 1745-1763, 1829, 1831, 1835-1838, 1840, 1842, 1847-1849, 1854, 1859-1864, 1871, 1874 |
| 930H | DHC03140, 3146, 3151, 3158, 3166-3168, 3178-3179, 3184-3190, 3192, 3194, 3196-3238, 3240-3242, 3244-3247, 3250-3255, 3258-3259, 3263-3269, 3274-3275, 3281-3284, 3286-3294, 3296, 3298-3299, 3308, 3314, 3317-3318, 3322-3340, 3342-3369, 3371-3372, 3375-3381, 3383-3385, 3395, 3398, 3403-3409, 3411-3414, 3416-3418, 3421, 3427, 3444, 3447, 3449-3455, 3457-3466, 3468-3472, 3474-3500, 3502-3504, 3506-3524, 3526-3529, 3531, 3533-3541, 3543-3550, 3552-3580, 3582-3583, 3585-3618, 3620, 3628-3647, 3649-3669, 3671-3687, 3689-3690, 3692-3697, 3699-3730, 3732-3738, 3740-3748, 3750-3751, 3758-3760, 3764, 3864, 3867, 3869, 3871, 3873-3877, 3881-3883, 3885, 3887-3889, 3891, 3893-3894, 3897-3900, 3903, 3905-3906, 3908-3909, 3920, 3922-3923, 3926-3928, 3930 |
| 938H | JKM01620, 1624, 1626, 1628, 1630-1640, 1642, 1644-1649, 1651, 1654-1723, 1725-1750, 1752-1766, 1768-1882, 1884-1886, 1888, 1892-1894 LKM01661-01666, 1669-1671, 1673-1674, 1676-1677, 1679-1680, 1683-1684, 1686-1698, 1701-1702, 1705-1708, 1710-1712, 1715-1717, 1719-1720, 1738, 1740-1748, 1750, 1753, 1755-1756, 1758, 1760, 1762-1763, 1765, 1767-1776, 1793 MCC00525-00527, 531-542, 546-548, 552-558, 561-562, 564-565, 567-570, 572, 575, 579 MJC01682-01683, 1704-1710, 1712-1713, 1715-1723, 1725-1733, 1735, 1737-1791, 1793-1823, 1826-1864, 1868-1873, 1875-1883, 1887, 1898, 1906, 11874 |
| IT38H | JNJ00651, 654-711 |
| M316D | D6W00458, 461-463, 465-466, 468-475, 477-484, 486-499, 501-516, 518-549, 552, 554-576, 646-649, 651-660, 662-663, 665-693, 695, 697, 699-700 |
| M318D | D8W00278-00368, 370, 452-475 |
| M318D MH | D9X00303-00329, 352, 354 |
| M322D | D2W00294, 298, 301-314, 316-327 |
| M322D MH | D3X00196-00204, 206-222, 224, 240 |
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| *******Group 2******* | |
| 120M | B9C01036-01040, 1043-1052, 1054-1075, 1077, 1079-1098, 1102-1103, 1105-1120 D9W00411-00419 R9A00108, 113-115, 118-119, 121 R9C00107-00110 |
| 12M | B9F01341, 1343-1344, 1346-1356, 1358-1374, 1376-1415 B9R01388 R9B00114, 117, 119-123, 126-127 |
| 320D | MZD00604, 684 |
| 320D GC | JZA00233 |
| 559B | PBH65183, 65187, 65191-65193, 65207-65208, 65221-65224, 65227-65228, 65235, 65240, 65243-65244, 65246, 65253, 65255-65257, 65259, 65261, 65269-65272, 65282 |
| 953D | LBP01414-01415, 1418, 1420-1430, 1432-1435, 1438-1452 |
| 963D | LCS01759, 1769, 1788, 1790, 1792, 1794, 1797-1798, 1802, 1812-1813, 1817-1818, 1824, 1828 |
| AP-600D | TFM00261, 263-266 TFZ00300-00302 |
| AP-655D | GNN00275, 277, 284, 286 GNZ00423-00440, 442, 444, 446 MAN00294-00295, 301, 306, 308-309 |
| AP1000E | DKH00104, 107-110 |
| AP1055E | TRS00108-00109, 111-123, 125-134 |
| CP56 | C5P00658, 670, 674-682, 684, 686-711, 713-737, 740-741, 752, 754 |
| CP74 | P8F00134, 136-141, 143-146, 153 |
| CP76 | C7L00197-00204, 206, 208 |
| CS56 | C5S01506, 1509, 1539, 1549, 1553-1574, 1576-1577, 1579-1596, 1599-1610, 1612-1613, 1615-1645, 1647-1664, 1666, 1673, 1676, 1679, 1681, 1686-1687, 1690-1693, 1695 FCS00808-00809, 812-813, 815, 817-824, 826-880, 884, 887, 906-907, 909, 914, 916-917, 919, 935, 938-939, 948, 967-968, 981 |
| CS64 | C6S00152, 154-172, 177-179 C7F00192-00195, 197-206, 221 |
| CS74 | C8F00481-00485, 487-505, 531, 535, 541 C8S00159-00165 |
| CS76 | CYX00689-00691, 693-698, 702-710, 712-732, 734, 749, 818, 836, 838, 851-852, 855-858, 861, 869, 877 JCS00207-00208, 210, 214-215, 218-220, 222-223 |
| D6K LGP | DHA01779, 1783-1785, 1788-1806, 1808-1842, 1844-1885, 1888, 2028 |
| D6K XL | FBH02095, 2097, 2100, 2102, 2105-2111, 2113, 2115-2173, 2175-2208, 2221, 2333 |
| D6N LGP | GHS00987-00993, 997-1002, 1004-1126, 1128-1129, 1131 |
| D6N XL | LJR00499-00500, 503-507, 509, 511-512, 516, 518, 526-555, 557, 559, 561, 563, 565-566, 568-571, 574-595, 597-639, 641, 643, 645, 647, 649, 651, 653, 655-669, 671-677, 680, 683, 685, 687, 689, 691-722, 725, 727-763, 765-770 MLW00526, 528-529, 532, 535-537, 539, 541-542, 544-545, 547-556, 559-565, 567-572, 574-616, 618 |
| PL61 | WGS00187-00195, 197-200 |
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| *******Group 3******* | |
| C6.6 | C6T00455, 457-464, 466-470, 475-476, 479-486, 488, 490-499, 505, 511, 515, 527 MRW00334-00339 N6D02523-02525, 2527, 2531, 2533-2534, 2538-2540, 2542-2573, 2575-2581, 2583-2596, 2598-2648, 2650-2717, 2719-2726, 2729-2736, 2738-2741, 2743-2747, 2749-2752, 2754, 2757, 2760-2761, 2763-2764, 2776-2780, 2783-2786, 2790, 2795, 2797-2801, 2808, 2815, 2820, 2992, 3001, 3009, 3011-3012, 3015, 3027, 3034-3035, 3040, 3051 |
| C6.6 TIER 3 | 66618759, 18761-18762, 18764-18770, 18772-18781, 18783-18785, 18787-18797, 18799-18814, 18816, 18818, 18820, 18822-18841, 18843-18848, 18850-18851, 18853-18862, 18875-18882, 18886-18888, 18899-18902, 18904-18907, 18909-18910, 18913, 18915-18919, 18921-18935, 18938-18940, 18943-18944, 18946, 18948, 18956, 18962-18966, 18970, 18972, 18974, 18979-18986, 18994, 18998, 19000-19013, 19015-19020, 19023-19027, 19044, 19050, 19059, 19061, 19063, 19070, 19072, 19074-19077, 19079-19085, 19089, 19095, 19099, 19102, 19130, 19132-19145, 19147-19155, 19173, 19179-19192, 19194, 19196-19230, 19233, 19235, 19238, 19248-19255, 19258-19271, 19291-19304, 19315-19329, 19331-19333, 19338-19356, 19370, 19372-19373, 19375-19384, 19388-19392, 19405-19418, 19429-19440, 19442-19451, 19457-19458, 19460-19464, 19469-19470, 19472, 19474, 19477-19479, 19485-19486, 19488-19489, 19502-19528, 19531-19532, 19535-19551 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 6I4681 | GASKET |
| 5 | 1556199 | OIL-BULK (5 gal) |
| 1 | 2698325 | FILTER-LUBE |
| 1 | 2759884 | GASKET |
| 30 | 3514685 | LIMITER |
| 1 | 3738014 | PUMP AS-OIL |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
| *******Group 2******* | ||
| 1 | 6I4681 | GASKET |
| 5 | 1556199 | OIL-BULK (5 gal) |
| 1 | 2698325 | FILTER-LUBE |
| 1 | 2759884 | GASKET |
| 30 | 3514685 | LIMITER |
| 1 | 3738014 | PUMP AS-OIL |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
| *******Group 3******* | ||
| 1 | 6I4681 | GASKET |
| 5 | 1556199 | OIL-BULK (5 gal) |
| 1 | 2698325 | FILTER-LUBE |
| 1 | 2759884 | GASKET |
| 30 | 3514685 | LIMITER |
| 1 | 3738014 | PUMP AS-OIL |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
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| Replace the failed engine oil pump with a 373-8014 Oil Pump. Refer to the engine's Disassembly and Assembly for details on how to replace the engine oil pump. |
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SERVICE CLAIM ALLOWANCES
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