PRODUCT SUPPORT PROGRAM FOR REWORKING THE GENERATOR HOUSING PANELS ON CERTAIN C32 GENERATOR SETS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REWORKING THE GENERATOR HOUSING PANELS ON CERTAIN C32 GENERATOR SETS

Usage:

REBE8359-00

04Jun2012


U060
U150

 

Before/After

 (Limited distribution) 
  

PRODUCT SUPPORT PROGRAM FOR REWORKING THE GENERATOR HOUSING PANELS ON CERTAIN C32 GENERATOR SETS

4460 7274 7263
PS43614
NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43614" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.


TERMINATION DATE

30Sep2012

PROBLEM

The existing 242-8829, 242-8833, 242-8836, 242-8838, 242-8840, 242-8845, 242-8846, 243-1888, 244-9670, 245-0073, and 269-7018 Panel Assemblies have exhibited corrosion on certain C32 Generator Sets.

AFFECTED PRODUCT

Model Identification Number
C32  SXC02695-02756, 2761-2768, 2775-2779, 2793-2799, 2814-2819, 2830-2836, 2846-2852, 2860-2866, 2874-2902, 2910-2915

PARTS NEEDED

No parts needed for this program

ACTION REQUIRED

A third party contractor will remove, repaint and install the following generator panels:

242-8829
242-8833
242-8836
242-8838
242-8840
242-8845
242-8846
243-1888
244-9670
245-0073
269-7018

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-1000 hrs,
0-60 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 0.0-hour job
Claim total allowance not to exceed $500 USD.

A total of 0.0 Hours will be allowed for panel removal and installation, as third party contractor costs will include removal, rework, and reinstallation of the panels.

Include outside expenses at cost. Retain a copy of all invoices for outside expenses in the product folder for audit purposes.



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

Caterpillar Information System:

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