PRODUCT SUPPORT PROGRAM FOR REPLACING CERTAIN PRINTED CIRCUIT BOARDS ON CERTAIN UPS 300, UPS 301, UPS 600, UPS 900, AND UPS 1200 UNINTERRUPTIBLE POWER SUPPLIES Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING CERTAIN PRINTED CIRCUIT BOARDS ON CERTAIN UPS 300, UPS 301, UPS 600, UPS 900, AND UPS 1200 UNINTERRUPTIBLE POWER SUPPLIES

Usage:

REBE7663-01

Show/hide table

21May2012

(Revised 12Aug2015)

B010
B020
B023
B042
B093
B094
B101
B150
B156
B330
D120
D180
D189
D430
D515
E070
E072
E081
E08C
E450
E451
E455
E459
G224
H160
H161
H370
H374
H510
H536

Show/hide table

After Failure Only (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPLACING CERTAIN PRINTED CIRCUIT BOARDS ON CERTAIN UPS 300, UPS 301, UPS 600, UPS 900, AND UPS 1200 UNINTERRUPTIBLE POWER SUPPLIES
1418		PS52231

Show/hide table

NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52231" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

Show/hide table

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

Show/hide table


NOTE:	This Revised Service Letter replaces the 21May2012 Service Letter. Changes have been made to the Dealer Codes.

Show/hide table

TERMINATION DATE

31May2020

PROBLEM

Show/hide table

There is a potential issue with an optocoupler chip that is used on multiple printed circuit boards within certain UPS 300, UPS 301, UPS 600, UPS 900, and UPS 1200 Uninterruptible Power Supplies. There is a potential for accelerated degradation and consequential premature failure of the optocoupler chip.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
UPS 1200	CZT00133, 135
UPS 300	CNJ00433 CPZ00371-00372
UPS 301	CSY00233, 235
UPS 600	CTX00326, 328-330
UPS 900	CRY00388, 390, 394, 396, 398-402, 404-405

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
1	2012188	BOARD AS (If needed)
1	2265486	ASSEMBLY PWA (If needed)
1	3731700	BOARD AS (If needed)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

Circuit boards that have the suspect optocouplers are to be replaced after failure. This service letter applies to printed circuit boards showing the part number and the optocoupler chip with the date code be 0834 through 0911.

For instruction on the removal and installation of the different circuit boards, refer to the Systems Operation manual.

Show/hide table

Image1

Image2

SERVICE CLAIM ALLOWANCES

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-161280 hrs, 0-240 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

Show/hide table

NOTE: This is a 2.0-hour job
Please provide photographs of the printed circuit board/s in the claims report. Provide photos showing the part number, optocoupler chip, and date code. The date code must be clearly visible in the photo. The date code must be 0834 through 0911.

Show/hide table

PARTS DISPOSITION

Show/hide table

Hold all printed circuit board assemblies for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork.

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.