PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE ELECTRONIC CONTROL MODULE (ECM) SOFTWARE ON CERTAIN C9 INDUSTRIAL ENGINES INSTALLED IN PRINOTH SNOW GROOMERS EXHIBITING HARD STARTING IN COLD TEMPERATURES
Usage:
REBE6766-02
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| 04Feb2011 |
| (Revised 01Mar2011) |
U-48
D-42
O-44
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| Before/After | PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE ELECTRONIC CONTROL MODULE (ECM) SOFTWARE ON CERTAIN C9 INDUSTRIAL ENGINES INSTALLED IN PRINOTH SNOW GROOMERS EXHIBITING HARD STARTING IN COLD TEMPERATURES |
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| 1901 1920 | PS43230 |
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| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43230" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the 04Feb2011 (Revised 11Feb2011) Service Letter. Changes have been made to Affected Product. |
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TERMINATION DATE |
| 29Feb2012 |
PROBLEM
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| The existing 341-8283 Software, updated to 360-8843 Software, has been found to fail in certain C9 Industrial engines installed in Prinoth Snowgroomers. These engines have had issues with hard starting at colder temperatures and high altitude. New software has been established with a more robust cold starting strategy. |
AFFECTED PRODUCT
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| Model | Identification Number |
| C9 | JSC00446, 453, 513-515, 819, 822-824, 1051-1054, 1056, 1061, 1063, 1065, 1067, 1069, 1212-1221, 1302, 1304-1309, 1311-1313, 1413, 1417-1418, 1421, 1423-1424, 1426-1428, 1430-1431, 1471-1480, 1515-1518, 1520, 1522-1525, 1527-1532, 1535-1536, 1598, 1614-1621, 1627-1630, 1672-1676, 1698, 1700, 1702-1703, 2241, 2252, 2338, 2344-2346, 2354, 2360-2361, 2363, 2366, 2370, 2488, 2490-2498, 2513-2514, 2519-2521, 2524, 2526, 2530, 2532, 2536-2537, 2541, 2544, 2547-2548, 2550, 2552, 2554-2555, 2557-2558, 2570, 2605, 2612, 2617-2619, 2621, 2624-2626, 2628, 2666-2668, 2671, 2674, 2676-2678, 2682, 2684-2686, 2688, 2697, 2700-2701, 2704-2705, 2711, 2718, 2821, 2840, 2842, 2844-2850, 2855, 3036-3037, 3040, 3049, 3056, 3058, 3066, 3069, 3071, 3073, 3078, 3098, 3102, 3105, 3107, 3110-3111, 3116, 3118, 3129, 3131, 3134-3135, 3137-3141, 3143-3145, 3219, 3221-3222, 3224, 3227-3231, 3238, 3337, 3341, 3343, 3350-3354, 3356-3358, 3360-3361, 3363-3364, 3367-3369, 3886, 3888-3889, 3893-3894, 3896-3903, 3906, 3908, 3918, 3941, 3945, 3952, 3954-3955, 3957-3958, 3960, 3962-3963, 3967, 3985, 3990-3991, 4596-4597, 4711, 4713, 4931, 4938, 5098-5099, 5101, 5364-5367, 5369-5374, 5914, 5916, 5920, 5926, 5928, 5933, 5935, 5938-5939, 5949, 6013-6014, 6016, 6021, 6023, 6033, 6035, 6039-6041, 6044, 6050, 6053, 6057, 6059, 6061, 6067, 6071, 6073, 6078-6079, 6082-6085, 6087-6088, 6090-6093, 6095-6102, 6104, 6106-6109, 6112-6120, 6122-6123, 6127, 6130, 6132-6133, 6137, 6144-6145, 6148-6150, 6154, 6158-6159, 6161-6162, 6165, 6167, 6170, 6173, 6175, 6179, 6181-6182, 6184-6185, 6407, 6409, 6411-6412, 6414-6416, 6420, 6433, 6436, 6441, 6454, 7022, 7025, 7029, 7031, 7038, 7042-7043, 7052, 7073, 7083, 7085, 7089, 7101, 7115, 7118, 7123, 7249, 7260, 7265, 7273, 7289, 7293-7294, 7296, 7306, 7310, 7317, 7321, 7386, 7561, 7567, 7571, 7573, 7581, 7585, 7587, 7591, 7598, 7600, 7605-7606, 7608, 7612, 7620, 7624, 7627, 7630, 7652, 7655, 7664, 7667, 7671, 7682, 7688, 7693-7694, 7705-7707, 7710, 7729, 7733, 7740, 7744, 7885, 7888, 7892-7893, 7898, 7911-7914, 7917, 7928-7929, 7937-7938, 7942, 7944-7946, 7953-7954, 7957, 7959, 7962, 7966-7967, 7971, 7978-7979, 7984, 7987, 8010, 8016, 8018, 8022, 8025-8026, 8028-8029, 8036-8037, 8044-8045, 8150, 8152, 8154-8159, 8161, 8164-8166, 9668, 10493, 10498, 10504, 10506-10507, 10509, 10511, 10513-10516, 10518-10520, 10531-10532, 10534, 10538-10539, 10542, 10546-10548, 10605, 10608, 10799, 10803-10805, 10808, 10846, 10849, 10855, 10858, 10860, 10862, 10874, 10876, 10878-10879, 11146, 11148, 11150, 11153-11154, 11237, 11240-11241, 11243-11247, 11249, 11254, 11278, 11283, 11286, 11291, 11293-11294, 11296-11297, 11301, 11306, 11319-11320, 11323-11327, 11329-11331, 11445, 11449, 11451, 11456, 11458-11460, 11465, 11468, 11482, 11499-11500, 11503, 12209, 12212, 12217, 12221, 12228, 12236, 12239-12240, 12245, 12270, 12293, 12297, 12306, 12315, 12326, 12368-12369, 12373, 12376, 12380-12381, 12386, 12392, 12400, 12413, 12507, 12519-12520, 12522-12523, 12525, 12527-12528, 12531, 12537, 12539-12540, 12547, 12549, 12554, 12881-12882, 12891-12892, 12896-12897, 12900, 12903, 12907, 12911-12912, 12915, 12917, 12920, 12927, 12929, 12936-12937, 12939, 12943, 12952, 12964-12965, 12987, 12990, 12995, 13002, 13005, 13009-13010, 13373, 13389, 13394, 13396, 13402, 13413-13414, 13423, 13434, 13436, 13753-13754, 13760-13762, 13773, 13775, 13777, 13780-13783, 13785-13786, 13790, 13792-13793, 13796-13797, 13800, 13885, 13888, 13891, 13895-13896, 13900, 13904-13905, 13908, 13910, 13916, 13919, 13926, 13931, 13938-13939, 13941-13942, 13945, 14322, 14325, 14328, 14331, 14333, 14338, 14340, 14343, 14345, 14355-14356, 14359, 14361, 14365, 14367-14368, 14370, 14377, 14589, 14591-14592, 14596, 14607, 14617-14618, 14977, 14982, 14987, 15004, 15015, 15017, 15024, 15034, 15036, 15046, 15049-15050, 15075, 15077, 15088-15089, 15099-15100, 15104, 15126, 15131, 15143, 15147, 15150, 15153, 15869-15870, 15875, 15883, 15893, 15895, 15909, 15921, 15923, 15938, 15955, 15971, 16251, 16283, 16301, 16433, 16446-16447, 16458-16459, 16483, 16492, 16501-16502, 16684, 16689, 16697, 16699, 16702, 16725, 16744, 16751, 16759, 16762, 17108, 17125, 17132, 17138, 17140, 18280, 18296, 18308, 18313, 18339, 18398, 18401, 18407, 18414, 18538, 18540, 18578, 18649, 18652, 18654, 18656, 18660, 18664, 18672, 18674, 18683, 18685-18686, 18700-18701, 18703, 18708-18709, 18712, 18714-18716, 18729, 18781, 18788, 18793-18795, 18800, 18810, 18829, 18833, 18842, 18908, 18928, 18974, 18981, 18993, 18996, 18998, 19002-19003, 19006, 19008, 19011, 19015-19016, 19018-19019, 19022-19024, 19030, 19040, 19045, 19050-19052, 19054, 19056-19060, 19062, 19064, 19069, 19072, 19074, 19076, 19078-19079, 19082, 19086-19089, 19092, 19094-19095, 19100, 19102-19103, 19108, 19110, 19114, 19124, 19129, 19141, 19145, 19149-19150, 19155, 19157-19161, 19165, 19167, 19170, 19175, 19179, 19184, 19187, 19192, 19195, 19203, 19212, 19217, 19257-19258, 19264, 19267, 19269 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 1 | 3718849 | SOFTWARE GP-ELEK |
ACTION REQUIRED
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| Use TMI or SISWeb to verify the correct software part number. Flash the engine ECM with 371-8849 software or newer. |
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SERVICE CLAIM ALLOWANCES
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0-48 mo |
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| NOTE: This is a 0.6-hour job | ||||||
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
Caterpillar Information System:
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