PRODUCT SUPPORT PROGRAM FOR REPLACING JACKET WATER PUMPS ON CERTAIN DEFENSE PRODUCTS C7 ENGINES FOR MILITARY ALL TERRAIN VEHICLES (MATV) Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING JACKET WATER PUMPS ON CERTAIN DEFENSE PRODUCTS C7 ENGINES FOR MILITARY ALL TERRAIN VEHICLES (MATV)

Usage:

REBE6687-01

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29Mar2011

(Revised 10Oct2011)

U-123

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*Before/After*	PRODUCT SUPPORT PROGRAM FOR REPLACING JACKET WATER PUMPS ON CERTAIN DEFENSE PRODUCTS C7 ENGINES FOR MILITARY ALL TERRAIN VEHICLES (MATV)
1361 1357 1358		PS43257

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NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43257" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 29 March 2011 Service Letter. Changes have been made to the Problem, Affected Product, Parts Needed, Action Required and Service Claim Allowances.

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TERMINATION DATE

31Mar2012

PROBLEM

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The existing 120-8402 and 259-3240 jacket water pumps bearing can fail on certain C7 engines used in MATV applications. This failure can result in overheating of the engine and resultant engine damage if not repaired on a timely basis. A new 20R-0586 remanufactured jacket water pump and 3522155/">352-2155 jacket water pump is available for field service.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
C7	RMF06300-08300

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*****Group 2*****
C7	JRT00943-01174

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	4J0524	SEAL-O-RING
1	20R0586	PUMP GP-WATER
1	1470182	SEAL-O-RING
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	4J0524	SEAL-O-RING
1	1470182	SEAL-O-RING
1	3522155	PUMP GP-WATER -B
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Group 1

Replace the existing 120-8402 jacket water pump with 20R-0586 remanufactured jacket water pump, a new 4J-0524 O-ring, and a new 147-0182 O-ring (reference SEBU7809).

Group 2

Replace the existing 259-3240 jacket water pump with 3522155/">352-2155 jacket water pump, a new 4J-0524 O-ring, and a new 147-0182 O-ring (reference SEBU7809)

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-350 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 3.0-hour job for Group 1
For pump replacements done in the field by the military, the labor will be supplied by the military at their cost.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-350 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 3.0-hour job for Group 2
For pump replacements done in the field by the military, the labor will be supplied by the military at their cost.