PRODUCT SUPPORT PROGRAM FOR FLASHING NEW PSO SOFTWARE ON CERTAIN C15 INDUSTRIAL ENGINES INSTALLED IN WIRTGEN PAVER PRODUCTS Caterpillar

PRODUCT SUPPORT PROGRAM FOR FLASHING NEW PSO SOFTWARE ON CERTAIN C15 INDUSTRIAL ENGINES INSTALLED IN WIRTGEN PAVER PRODUCTS

Usage:

REBE6378-01

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09Aug2010

(Revised 01Nov2010)

U-308

D-263

O-266

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*Before/After*	PRODUCT SUPPORT PROGRAM FOR FLASHING NEW PSO SOFTWARE ON CERTAIN C15 INDUSTRIAL ENGINES INSTALLED IN WIRTGEN PAVER PRODUCTS
1901 1920		PS43139

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NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43139" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 09Aug2010 Service Letter. Changes have been made to Parts Needed.

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TERMINATION DATE

31Aug2011

PROBLEM

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The existing software mapping and calibration can cause black smoke at high-speed and light load engine operation on certain C15 Industrial Engines that are installed in Wirtgen Paver Products.

AFFECTED PRODUCT

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Model

Identification Number

C15

JRE02723-02724, 2761, 2812, 2865, 2897, 2963-2964, 2998-2999, 3245, 3256, 3260, 3309-3311, 3489, 3494-3495, 4045-4046, 4048, 4414, 4447, 4791, 4810, 4819, 4831, 4881-4883, 4895-4896, 4998-4999, 5038, 5049, 5052, 5235-5236, 5244, 5282, 5284-5285, 5299-5300, 5338, 5357, 5419, 5426, 5556, 5606, 5677, 5745-5746, 5854-5856, 5999, 6197-6199, 6215, 6224, 6264, 6320, 6373-6375, 6389, 6425-6426, 6484, 6774, 6890, 7035, 7184, 7188, 7474, 7514, 7601, 7683, 7730, 7886, 8000, 8100, 8194, 8325, 8441, 8500, 8502, 8531, 8553, 8560, 8569, 8650, 8722, 8726, 8800, 8802, 8840, 8893, 8976, 8979, 9058, 9061, 9111, 9115, 9167, 9381, 9386, 9444, 9446, 9507-9508, 9513, 9624, 9627, 9683, 9685, 9743, 9745, 9785, 9787, 9790, 10356, 10377, 10388, 10390-10391, 10393, 10839, 10841, 10867, 10870, 10873, 10876-10877, 10887, 10938, 11014, 11029

PARTS NEEDED

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Qty	Part Number	Description
1	3684584	SOFTWARE GP-ELEK
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Review the attached Rework Procedure for further instructions when performing the re-flash.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-10000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 0.6-hour job
Only one claim per engine. Reflashing of engine after completing this Service Letter will not be covered by Caterpillar.

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

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A new optional (PSO) Parts Service Only engine software, part number 358-7833, has been released to reduce visible black smoke at high-speed and light load engine operation over 1900 rpm. This new software is applicable only to Industrial C15 engines currently using 580 hp at 2100 rpm D-Tier rating software that experience high-speed, light load visible black smoke.

See Chart 1 for expected altitude derate with use of new optional D-Tier rating software. Reference Image 1.1.1

Image1.1.1

See Chart 2 for FLS/FTS adjustments required to insure engine power and torque are achieved with the new flash file. Find the Serial Number Range that the Engine Serial Number falls between; then select the FLS/FTS values to install into the software parameters using CAT ET. Reference Image 1.2.1

Image1.2.1

If results of the new PSO Software are found to be unsatisfactory, please refer to TMI for the original production FLS/FTS settings when switching back to original or latest version engine software.

Please Note: Caterpillar will only take responsibility of flashing the new PSO Software. This is a one time occurrence. Returning to original software will not be covered by Caterpillar.