PRODUCT SUPPORT PROGRAM FOR REPLACING THE PISTON PACKS IN CERTAIN C32 INDUSTRIAL ENGINES Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING THE PISTON PACKS IN CERTAIN C32 INDUSTRIAL ENGINES

Usage:

REBE6126-01

29Sep2010
(Revised 15Aug2011)


U-396
A-313
D-342
O-345

 
After Failure Only
  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE PISTON PACKS IN CERTAIN C32 INDUSTRIAL ENGINES

1213 1225
PS51904
NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51904" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

 
NOTE:

This Revised Service Letter replaces the 29 September 2010 Service Letter. Changes have been made to the Service Claim Allowances.


TERMINATION DATE

30Sep2012

PROBLEM

The pistons can seize in certain C32 Industrial Engines. If the existing pistons fail it can cause high blow-by and oil consumption.

AFFECTED PRODUCT

Model Identification Number
C32  TLD00100-00582

PARTS NEEDED

Qty

Part Number Description
12 20R0193 CYLINDER PACK AS
12 2323226 BEARING-ROD
1 3151437 KIT-GASKET(MCH)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Replace the piston packs in accordance with RENR9577.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-8000 hrs,
0-60 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 100.0-hour job



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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