PRODUCT SUPPORT PROGRAM FOR REPLACING THE PISTON PACKS AND OIL SUMP PANS ON CERTAIN C32 GENSETS OPERATING IN PRIME OR CONTINUOUS OPERATION
Usage:
REBE6121-04
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| 01Nov2010 |
| (Revised 15Jun2012) |
U-443
A-362
D-386
O-386
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING THE PISTON PACKS AND OIL SUMP PANS ON CERTAIN C32 GENSETS OPERATING IN PRIME OR CONTINUOUS OPERATION |
|
| 1302 1213 1225 | PS51927 |
|
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| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51927" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the revised 01Nov2010 (Revised 02Mar2012) Service Letter. Changes have been made to the Affected Product. |
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TERMINATION DATE |
| 30Nov2012 |
PROBLEM
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| The pistons can seize in the engine on certain C32 Gensets operating in prime or continuous operation. Failure of the existing pistons can cause high blow-by and oil consumption. |
AFFECTED PRODUCT
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| Model | Identification Number |
| C32 | K7C00104, 110, 114, 118, 126-131, 133-135, 139, 142, 146, 148-151, 154, 158, 161, 163, 174-176, 178, 182, 188, 192-193, 195, 197, 199, 201-203, 207, 210, 213-214, 219, 225, 230, 239, 241-244, 246, 248, 252-254, 258, 260, 264, 277, 280-282, 284, 288, 297, 303 SXC00300, 302-304, 307-309, 314, 322, 327, 357, 360, 370-372, 377, 382, 387, 391, 401, 405, 408-412, 414, 427-428, 430, 434-439, 442-443, 446, 448, 466, 470-471, 473-481, 496, 500-501, 504, 508, 514-515, 522-523, 534, 539, 556, 558-561, 565, 569, 572, 575-576, 588, 590-591, 593, 612, 615, 621, 627, 632-636, 640-644, 646-648, 660-661, 670, 673-674, 688-689, 715, 717, 724-730, 734, 764, 768-769, 772-774, 776-777, 788-790, 795, 802, 805-806, 813-814, 816, 818-819, 823-824, 827, 837, 841-846, 849-853, 856-857, 861-864, 871-872, 875-876, 884-889, 893-894, 896-900, 904, 907, 911-912, 914, 916-921, 925, 929-935, 937-943, 946, 951-955, 960, 962-967, 978, 980-983, 985, 988, 992, 999-1000, 1006-1008, 1017-1018, 1020, 1026-1028, 1030-1031, 1034, 1051, 1063, 1073-1074, 1076-1083, 1089-1098, 1102, 1113, 1122, 1124-1125, 1130, 1132-1134, 1137-1139, 1141, 1143-1146, 1152-1153, 1164-1165, 1170, 1176, 1185, 1187, 1190-1191, 1193-1194, 1201, 1212-1216, 1220-1223, 1225-1228, 1230-1232, 1235, 1237-1239, 1246, 1248-1249, 1251-1254, 1256-1257, 1262-1263, 1269, 1274, 1277-1278, 1283-1285, 1288-1291, 1305, 1308-1309, 1311, 1313-1315, 1317-1324, 1327-1331, 1336, 1348, 1351-1354, 1357, 1359, 1365-1366, 1372-1373, 1375, 1378, 1388-1390, 1397, 1399-1402, 1406, 1408, 1410-1413, 1427, 1429, 1431, 1440, 1445-1448, 1454-1455, 1457, 1459-1460, 1465-1466, 1469-1470, 1481, 1486, 1494-1496, 1498-1501, 1503-1512, 1518-1520, 1522-1536, 1541, 1543-1544, 1546, 1549-1558, 1560-1564, 1566-1568, 1572, 1576-1580, 1584, 1593, 1613-1617, 1620, 1625-1627, 1630-1631, 1642, 1662, 1667, 1671, 1674-1678, 1681, 1683-1698, 1714-1717, 1722, 1727-1728, 1730-1732, 1734, 1736, 1745-1756, 1761-1763, 1766-1770, 1775-1776, 1782-1786, 1792-1797, 1803-1804, 1808-1813, 1815-1818, 1822, 1828-1833, 1839-1841, 1843-1845, 1849-1852, 1854, 1857-1860, 1868-1870, 1872, 1874-1875, 1877-1886, 1889-1891, 1893-1894, 1896, 1898-1902, 1904-1906, 1909-1911, 1914-1915, 1917-1918, 1920-1923, 1925, 1927-1928, 1934, 1938-1939, 1941-1942, 1947-1954, 1957-1964, 1970, 1973, 1976, 1978-1979, 1983-1984, 1994-1996, 2004-2005, 2007-2008, 2012-2013, 2026-2027, 2040-2045, 2047-2052, 2054-2056, 2058, 2065, 2071-2074, 2077, 2080-2083, 2088, 2090-2091, 2102, 2104-2105, 2108, 2110-2111, 2115, 2119-2120, 2126, 2129-2144, 2146-2155, 2159-2163, 2165-2173, 2175-2179, 2182-2183, 2185-2189, 2191, 2194-2204, 2210-2215, 2217-2223, 2228, 2230-2231, 2234-2236, 2240-2242, 2245-2246, 2249, 2252-2255, 2269, 2272-2288, 2292, 2299-2301, 2309, 2315-2317, 2319-2321, 2325, 2329-2334, 2346-2353, 2357-2358, 2364, 2366-2369, 2377-2381, 2384, 2395-2398, 2400-2401, 2410-2412, 2419-2420, 2430, 2435-2437, 2439, 2450, 2457-2460, 2462-2464, 2469-2470, 2478, 2482-2483, 2487-2488, 2498-2502, 2510-2511, 2515-2520, 2523-2528, 2534-2536, 2538-2539, 2541-2547, 2554-2555, 2559, 2561, 2576, 2582-2584, 2586, 2590-2591, 2593-2598, 2600, 2604-2605, 2608, 2613-2614, 2619, 2624-2628, 2631-2637, 2643, 2646-2652, 2657-2661, 2666-2667, 2669-2670, 2672, 2676-2678, 2683-2684, 2686-2687, 2691, 2757-2758, 2772-2773, 2782-2783, 2800-2801, 2803, 2809-2810, 2812, 2821, 2823-2825, 2828, 2838-2841, 2855, 2867-2868, 2871, 2904-2907, 2919-2920, 2923-2924, 2928-2930, 2945-2946, 2948, 2951-2954, 2956, 2958, 2969, 2986-2987, 2989, 2991-2992, 2997, 2999-3000, 3002-3006, 3008, 3010-3011, 3014-3021, 3025-3027, 3036, 3039, 3042-3043, 3055-3057, 3059-3060, 3065-3066, 3074, 3088-3089, 3102-3104, 3106-3107, 3111, 3115, 3118-3119, 3121, 3123-3124, 3126-3128, 3131-3134, 3137, 3139-3144, 3146, 3152-3156, 3162-3163, 3165, 3168-3174, 3180, 3182-3184, 3187, 3189-3194, 3204-3205, 3210, 3212, 3214, 3224, 3226-3227, 3233-3234, 3236-3242, 3244-3260, 3262-3265, 3267-3269, 3271, 3275-3281, 3285-3300, 3302-3303, 3305-3311, 3315-3321, 3324-3330, 3338-3340, 3342-3346, 3352-3353, 3367-3368, 3374, 3379, 3383, 3393-3394, 3398-3399, 3402-3403, 3405-3410, 3412-3423, 3427-3432, 3434-3435, 3441, 3445-3446, 3450-3451, 3454, 3456-3458, 3461-3464, 3466, 3469-3472, 3482, 3490, 3506-3516, 3518-3524, 3528-3530, 3533, 3536-3537, 3539-3541, 3546, 3549-3550, 3553-3555, 3560, 3573-3574, 3577, 3585, 3589, 3591, 3596-3598, 3603-3604, 3608, 3610, 3618, 3621, 3624, 3627, 3629-3636, 3638, 3641-3645, 3647, 3651-3655, 3657-3668, 3670, 3676-3678, 3683-3692, 3698, 3700, 3703, 3705, 3711-3715, 3724-3729, 3732-3734, 3743, 3745-3748, 3750-3751, 3753, 3755, 3757, 3763, 3765-3775, 3777-3778, 3782-3784, 3786, 3788, 3794-3798, 3804-3805, 3810-3812, 3814, 3817-3820, 3822, 3827-3831, 3833, 3836-3843, 3845-3852, 3854-3858, 3860-3863, 3865-3867, 3872-3873, 3879-3882, 3888-3890, 3896-3900, 3909-3910, 3917-3920, 3928-3931, 3934, 3936-3940, 3943-3944, 3952-3953, 3958-3969, 3971, 3975-3977, 3983-3986, 3988, 3993-3994, 3997-3999, 4006, 4017-4022, 4027, 4030-4036, 4047, 4051-4053, 4055-4057, 4060, 4064, 4068-4069, 4071, 4073-4074, 4076-4080, 4082, 4085-4086, 4088-4089, 4093-4094, 4096-4097, 4102-4104, 4110-4114, 4121-4123, 4131-4132, 4135-4143, 4156-4205, 4208-4215, 4218-4226, 4228, 4230, 4235, 4239-4241, 4247-4248, 4256, 4259, 4261-4262, 4265, 4267-4272, 4274-4275, 4279-4280, 4282-4302, 4308, 4315-4327, 4329-4330, 4333, 4335-4336, 4340-4344, 4346-4348, 4350-4351, 4353, 4356-4364, 4369, 4371, 4377-4380, 4383-4386, 4388-4397, 4399-4400, 4402-4403, 4406-4407, 4409-4410, 4414-4416, 4418-4431, 4433-4438, 4440, 4442-4443, 4445-4446, 4452, 4455-4467, 4470-4471, 4475-4478, 4483-4487, 4489-4493, 4495, 4499, 4504, 4510, 4514, 4516, 4520, 4523-4529, 4531, 4533, 4537-4540, 4545, 4547-4548, 4556-4559, 4566-4572, 4574, 4577-4580, 4582-4590, 4592-4596, 4598-4631, 4633, 4637-4646, 4650-4651, 4654-4655, 4657, 4659, 4661, 4669-4675, 4677, 4679-4680, 4682-4683, 4686, 4690-4691, 4693-4696, 4700-4701, 4703-4706, 4708, 4711-4717, 4723-4728, 4731-4737, 4741-4744, 4750, 4753-4754, 4759-4762, 4767-4769, 4774-4780, 4783, 4785, 4791-4794, 4799-4802, 4809, 4814, 4819-4822, 4824-4825, 4830-4835, 4846-4849, 4851-4859, 4867-4868, 4871-4872, 4876-4877, 4883-4886, 4890, 4892, 4895-4896, 4905, 4907, 4909-4916, 4923, 4926, 4928, 4936-4939, 4945-4946, 4950-4959, 4964-4966, 4969-4978, 4981-4985, 4990-4992, 4997-5001, 5005, 5009, 5012-5013, 5021, 5023, 5028, 5030, 5035-5037, 5041, 5044-5046, 5052-5054, 5057-5058, 5067, 5070-5071, 5081-5082, 5086-5087, 5090-5092, 5100, 5106-5109, 5118, 5129-5133, 5135, 5137, 5141-5145, 5147, 5151-5153, 5158-5160, 5167-5169, 5173, 5177-5180, 5182-5183, 5186-5187, 5190-5191, 5194-5197, 5200-5204, 5206, 5208, 5212-5214, 5217-5220, 5224-5229, 5232, 5236-5238, 5240-5241, 5247-5249, 5253, 5257, 5259-5263, 5265-5268, 5270-5287, 5289-5322, 5324-5332, 5334-5335 |
| PMC32 | MED00126-00130, 133-134, 138-141, 143-147, 151-153, 156-157, 160-189 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 1 | 3P0650 | SEAL-O RING |
| 1 | 5P8068 | SEAL-O-RING |
| 1 | 6N1396 | GASKET-OIL PAN |
| 12 | 20R0194 | CYLINDER PACK AS |
| 1 | 1884640 | PAN-OIL |
| 1 | 1884642 | TUBE AS-OIL PUMP |
| 1 | 1884643 | SUPPORT -SUCTION |
| 12 | 2323226 | BEARING-ROD |
| 1 | 3151437 | KIT-GASKET(MCH) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
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| A failure is identified by an engine having excessive oil consumption and/or excessive blow-by. Replace piston packs and oil sump pans in accordance with RENR9716. The new volume of oil for the deeper oil sump is 99 liters. When updating to the newer oil sump, the dipstick does not need to be changed. |
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SERVICE CLAIM ALLOWANCES
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0-60 mo |
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| NOTE: This is a 100.0-hour job | ||||||
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
Caterpillar Information System:
PRODUCT SUPPORT PROGRAM FOR REPLACING THE PISTON PACKS AND OIL SUMP PANS ON CERTAIN C32 GENSETS OPERATING IN PRIME OR CONTINUOUS OPERATION PRODUCT SUPPORT PROGRAM FOR REPLACING THE PISTON PACKS AND OIL SUMP PANS ON CERTAIN C32 GENSETS OPERATING IN PRIME OR CONTINUOUS OPERATION
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PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING 10R8236 TURBOCHARGERS AND 10R8230 CARTRIDGE GROUPS WITH A STAMPED HEAT SHROUD FROM DEALER PARTS STOCK PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING 10R8236 TURBOCHARGERS AND 10R8230 CARTRIDGE GROUPS WITH A STAMPED HEAT SHROUD FROM DEALER PARTS STOCK
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PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN ROCKER SWITCHES FROM DEALER PARTS STOCK PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING CERTAIN ROCKER SWITCHES FROM DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR REWORKING THE SOUND INSULATION FOAM IN THE CANOPY OUTLET BOX ON CERTAIN C2.2 RENTAL GENSETS PRODUCT SUPPORT PROGRAM FOR REWORKING THE SOUND INSULATION FOAM IN THE CANOPY OUTLET BOX ON CERTAIN C2.2 RENTAL GENSETS
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PRODUCT SUPPORT PROGRAM FOR INSTALLING THE MISSING ADAPTER PLATE ON CERTAIN C1.5 AND C2.2 GENSET CONTROL PANELS PRODUCT SUPPORT PROGRAM FOR INSTALLING THE MISSING ADAPTER PLATE ON CERTAIN C1.5 AND C2.2 GENSET CONTROL PANELS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE LOW COOLANT LEVEL SENSOR ON CERTAIN C1.5, C2.2, C3.3, C4.4, AND C6.6 GENSETS PRODUCT SUPPORT PROGRAM FOR REPLACING THE LOW COOLANT LEVEL SENSOR ON CERTAIN C1.5, C2.2, C3.3, C4.4, AND C6.6 GENSETS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE FUEL LEVEL SENDER ON CERTAIN C2.2 AND C6.6 GENSETS PRODUCT SUPPORT PROGRAM FOR REPLACING THE FUEL LEVEL SENDER ON CERTAIN C2.2 AND C6.6 GENSETS
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