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PRODUCT SUPPORT PROGRAM FOR REPLACING A FAILED LIFT CYLINDER TUBE ON CERTAIN R1700G LOAD HAUL DUMP MACHINES Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING A FAILED LIFT CYLINDER TUBE ON CERTAIN R1700G LOAD HAUL DUMP MACHINES

Usage:

REBE5555-00

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14Jan2010


U-21
A-14
D-16
O-18

 
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After Failure Only
  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING A FAILED LIFT CYLINDER TUBE ON CERTAIN R1700G LOAD HAUL DUMP MACHINES
5102
PS51795
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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51795" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
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TERMINATION DATE
31Jan2012

PROBLEM

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Some of the existing lift cylinder tubes can crack on certain R1700G Load Haul Dump. If one of the existing lift cylinder tubes fail it is necessary to replace it with an improved lift cylinder tube.

AFFECTED PRODUCT

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Model Identification Number
R1700G 8XZ00231-00408, 410-465

SBR00501-00735

PARTS NEEDED

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Qty

 Part Number Description
2 4J0522 SEAL-O-RING
1 3462410 TUBE AS (After Failure - Only one Tube allowed)
1 3462411 TUBE AS (After Failure - Only one Tube allowed)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the Service Manual if/as necessary.

See the Service Magazine article titled "New Tube Assemblies are Now Used In the Lift Cylinder Lines Group" in Service Magazine SEPD1013.

NOTE: This service letter will only cover the replacement of one (the failed) lift cylinder tube assembly.
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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-2000 hrs,
0-6 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
2001-4000 hrs,
7-12 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
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 NOTE: This is a 2.0-hour job
This service letter will only cover the replacement cost of one (the failed) lift cylinder tube assembly.

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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