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PRODUCT SUPPORT PROGRAM FOR REWORKING THE HYDRAULIC SWING MOTOR ON CERTAIN 320C, 320D AND 323D EXCAVATORS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REWORKING THE HYDRAULIC SWING MOTOR ON CERTAIN 320C, 320D AND 323D EXCAVATORS

Usage:

REBE5416-00

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18Dec2009


A-365

 
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After Failure Only
  
  

PRODUCT SUPPORT PROGRAM FOR REWORKING THE HYDRAULIC SWING MOTOR ON CERTAIN 320C, 320D AND 323D EXCAVATORS
5058
PS51781
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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51781" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
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TERMINATION DATE
31Dec2011

PROBLEM

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The existing swing motor piston shoe can fail on certain 320C, 320D and 323D Excavators. If the swing motor piston shoe fails, it will cause swing operation problems.

AFFECTED PRODUCT

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Model Identification Number
*******Group  1*******
320C AMC00100-00101, 116-117, 125-126, 136-137, 248-249, 306, 322-323, 329, 339-340, 342-343, 354, 391, 415-416, 446, 449-453, 459, 461-462, 466, 469, 477-478, 480, 482-483, 540, 553, 559-561, 575-576, 618-619, 657, 659, 661-666, 689, 692-693, 695-697, 709-712, 740-744, 811, 828-829, 854-855, 930-931, 934-937, 1067-1069, 1102, 1104-1105, 1123-1128, 1221-1222, 1382-1383, 1389-1390, 3590-3593, 3595-3597, 3600-3605, 3610-3613, 3616-3618, 3634-3639, 3642-3646, 3650-3654, 3658-3663, 3666-3671, 3675-3679, 3683, 3722-3724, 3758-3760, 3763-3764, 3766-3767, 3771-3772, 3775-3808

ANB00133-00148, 226-227, 316, 321, 336, 338, 348, 361, 373, 383-385, 455-457, 463, 466-467, 472, 518, 572-576, 584, 599, 607, 610, 627-629, 648-650, 657-661, 664-665, 676, 694, 702, 706, 710, 717, 726, 758, 760, 896-900, 903-905, 978, 982, 1005, 1106, 1115, 1147, 1279, 1321, 1332, 1334, 1478, 1480-1483, 1485, 1493-1494, 1505-1506, 1512, 1551, 1576, 1579-1582, 1584, 1619-1621, 1698-1702, 1705, 1707-1709, 1786-1789, 1831, 1856, 1858, 1866, 1886, 1895, 1905-1906, 1912, 1935-1936, 1980, 1982-1987, 2051, 2080, 2087, 2123-2127, 2129-2130, 2132-2135, 2167-2168, 2209, 2255-2256, 2288-2290, 2297-2304, 2317-2319, 2338-2344, 2348-2351, 2359-2363, 2371-2372, 2379, 2406, 2413, 2504, 2554, 2563, 2611-2612, 2630-2632, 2645, 2648, 2719-2720, 2731, 2733-2735, 2754-2756, 2781-2783, 2785-2789, 2791, 2796, 2801-2803, 2805, 2810, 2815-2816, 2864, 2870-2873, 2880, 2882, 2886, 2929, 2933-2934, 3073-3075, 3102, 3144, 3147-3148, 3169-3173, 3176-3179, 3181, 3194, 3196-3201, 3214, 3220-3221, 3285, 3309, 3313, 3321, 3323, 3331, 3336, 3344, 3363-3364, 3367-3370, 3411, 3443, 3448, 3479-3481, 3503, 3516-3517, 3552-3554

DBG00370, 519

GNG00325-00374, 572-589, 732-739, 772, 806-812

MAB00388-00401, 406, 410-411

NAE00191-00196, 290-300, 335-340, 354-367

PAB00133-00137, 151-163, 165-166, 178, 265, 391, 417, 432, 434-435, 535-537, 540-541, 556-557, 560, 715, 717-718, 736, 755, 761, 763, 780, 814-815, 859, 874, 881, 3585, 4308, 7632, 7640, 7643, 7646-7647, 7649-7651, 7655-7657, 7660-7661, 7664, 7668-7670, 7672-7674, 7678, 7681, 7685, 7692-7693, 7695, 7701, 7703, 7705, 7707, 7714-7715, 7718, 7722, 7726, 7730, 7737, 7739, 7742, 7745, 7749, 7752-7753, 7755, 7757-7758, 7760, 7763, 7767, 7770-7771, 7774, 7777, 7781-7784, 7790, 7792-7802, 7804-7806, 7809-7811, 7813-7818, 7820-7828, 7830-7831

RAW00171-00192, 194-195, 197-235, 237-364, 366-379, 381-391, 393-729, 731-798, 800-813, 816-879, 881-945, 947-1416
320C FM HW  BGB00381-00385, 387-390
320C FM LRR  GAD00186-00199, 201-203, 205-218, 220-235, 237-253
320C L EAG00361, 841-873

HKT00305-00343, 360-366, 1121-1137

SBN00185-00226, 228-271, 273, 275-293, 295-323, 325-335, 337-340, 342-351, 353-409, 411-585, 587-590, 592-620, 622-781, 783-823, 825-833, 835-845, 847-1225, 1227-1259, 1261-1296, 1298-1333, 1335-1483, 1485-1633, 1635-1636, 1640-1654, 1656, 1658-1666, 1668-1671, 1673-1880, 1882-2261, 2263-2531, 2533-2571, 2573-2590
320D A6F00152-00251, 253-255, 257-288, 290-291, 293-294, 296-297, 299-309, 311-384, 386-403, 405-407, 409, 412-493, 495-525, 528, 530, 533-534, 536, 539, 542-575, 578, 580-871, 873-889, 894, 896, 902-904, 909-935

DHK00532

FAL00183-00190, 192-193, 196, 198-199, 201, 205-209, 212-214, 216-217, 220-223, 225-228, 230-234, 236-239, 241-244, 249-250, 330, 341, 345, 354-356, 363-364, 366, 371, 381, 385-386, 394-395, 398, 410-411, 413, 420, 429, 432, 435, 440, 446, 528, 542-543, 549, 2248, 2278-2281, 2298-2299, 2302-2303, 2305-2308, 2311-2312, 2314, 2318, 2347-2352, 2354, 2357, 2371, 2373-2374, 2612, 2614, 2626-2630, 2633, 2635, 2637-2638, 2645, 2778-2779, 2782-2783, 2787

KGF00259-00265, 268-274, 277-289, 291, 293, 295-297, 301-304, 306-315, 320-322, 324, 327, 329, 333-335, 340-341, 343, 346-347, 356, 359, 368-370, 373, 375, 377, 382-383, 385, 393-395, 398, 400, 405-406, 411, 415-416, 421-422, 428-432, 439-440, 445, 448-451, 454-456, 463-464, 470-471, 473-476, 481-482, 485-486, 505-507, 509, 514, 516, 518, 524-525, 527, 530, 532-533, 540-543, 546, 555, 559, 566, 568, 570, 579-580, 582-584, 586-587, 600-601, 606, 613-614, 616-617, 619, 627, 633, 637, 639-640, 646-649, 651, 665, 670-672, 677-678, 686, 688-692, 701, 2262, 2314, 2505, 2527-2533, 2535, 2537-2538, 2541, 2545-2548, 2550-2551, 2555-2556, 2559-2561, 2565-2576, 2579, 2581, 2583, 2585, 2588, 2591, 2597, 2605-2609, 2611-2613, 2615, 2617, 2619, 2621-2622, 2624, 2636-2637, 2640-2641, 2644-2646, 2650-2651, 2654-2658, 2664, 2666-2669, 2672-2673, 2678-2681, 2789, 2792-2793, 2795, 2797, 2802, 2805, 2807-2808, 2812, 2814-2815, 2819, 2824-2825, 2827, 2846, 2849-2854, 2857-2858, 2860-2882, 2884-2886, 2888-2891, 2894-2895, 2898, 2902, 2905, 2907-2910, 2912, 2914, 2916-2917, 2921-2922, 2925-2926, 2929-2930, 2934-2940, 2942, 2949, 2969, 2982, 2998-2999, 3008-3010, 3025, 3055, 3069, 3079, 3087-3089, 3091, 3097-3110, 3112-3113, 3115, 3117-3131, 3133-3149, 3151, 3154, 3156-3159, 3161-3164, 3166, 3168-3170, 3173, 3176-3177, 3180, 3183, 3186, 3188, 3190-3191, 3193, 3195, 3197, 3199-3200, 3204, 3207-3208, 3210, 3213, 3215-3217, 3219-3221, 3224, 3240, 3243, 3260, 3262, 3266, 3269, 3271-3274, 3283, 3290, 3303, 3328, 3345, 3359, 3385-3386, 3389-3403, 3405-3410, 3413, 3416-3417, 3421, 3443, 3447, 3452-3453, 3455, 3457, 3470, 3498, 3505, 3519, 3522, 3524, 3548, 3577, 3579-3580, 3588, 3622-3624, 3627, 3632, 3640, 3642, 3649, 3695, 3701, 3706, 3709, 3714, 3723, 3726, 3748

PHX00354-00356, 358-360, 369, 371, 373-376, 422, 2262, 2264-2265, 2267, 2270
320D FM HD/LC  BZF00183-00194, 203-206, 208, 210-214
320D FM LC BWW00101-00106

CYZ00202-00203, 205-213
320D L A8F00152-00170, 172-386, 389, 393-543, 545-1010, 1012-1013, 1015-1244

A9F00151-00155, 157
320D RR FM  SRT00153
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*******Group  2*******
323D L  LFL00101-00169, 171-215, 217-222, 224, 226, 228-230, 232-233
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*******Group  3*******
320D OEM  GPX00347-00348

PARTS NEEDED

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Qty

 Part Number Description
*******Group 1*******
1 5I8623 SEAL-O RING
1 0937521 FILTER
1 1733441 BARREL
1 1733442 SPRING
1 1733443 PLATE
1 1733444 PLATE
1 1733445 PLATE-VALVE
1 3349981 PISTON AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 2*******
1 5I8623 SEAL-O RING
1 0937521 FILTER
1 1733441 BARREL
1 1733442 SPRING
1 1733443 PLATE
1 1733444 PLATE
1 1733445 PLATE-VALVE
1 3349981 PISTON AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 3*******
1 5I8623 SEAL-O RING
1 0937521 FILTER
1 1733441 BARREL
1 1733442 SPRING
1 1733443 PLATE
1 1733444 PLATE
1 1733445 PLATE-VALVE
1 3349981 PISTON AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the your machines Disassembly and Assembly Manual, "Swing Motor - Disassembly" and "Swing Motor - Assembly" in order to disassemble, rework with the new parts, and assemble the swing motor. After the swing motor has been reworked, perform a machine flushing and exchange the drain filter with a new one.

Disassembly and Assembly Manuals
320C - RENR3826
320D - RENR8614
323D - RENR7500
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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-6000 hrs,
0-36 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
6001-8000 hrs,
37-48 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 9.0-hour job for Group 1

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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-6000 hrs,
0-36 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
6001-8000 hrs,
37-48 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 9.0-hour job for Group 2

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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
0-6000 hrs,
0-36 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
6001-8000 hrs,
37-48 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 9.0-hour job for Group 3



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

Caterpillar Information System:

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PRODUCT SUPPORT PROGRAM FOR REPLACING THE HOSE ASSEMBLY ON 365B, 365C, 385C, AND 5090B FRONT SHOVEL BUCKETS PRODUCT SUPPORT PROGRAM FOR REPLACING THE HOSE ASSEMBLY ON 365B, 365C, 385C, AND 5090B FRONT SHOVEL BUCKETS
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