PRODUCT IMPROVEMENT PROGRAM TO CEASE OPERATION OF CERTAIN 772 OFF-HIGHWAY TRUCKS AT 1100 HOURS AND BEYOND Caterpillar


PRODUCT IMPROVEMENT PROGRAM TO CEASE OPERATION OF CERTAIN 772 OFF-HIGHWAY TRUCKS AT 1100 HOURS AND BEYOND

Usage:

REBE4477-01

17Oct2008
(Revised 24Nov2008)


U-530
A-440
D-447
O-485

 
Safety
  
  

PRODUCT IMPROVEMENT PROGRAM TO CEASE OPERATION OF CERTAIN 772 OFF-HIGHWAY TRUCKS AT 1100 HOURS AND BEYOND

4201 4001
PI10721
NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI10721" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description Code.
Exception: If the repair is done after failure, use "PI10721" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

 
NOTE:

This Revised Service Letter replaces the 17Oct2008 Service Letter. Changes have been made to the Affected Product.



PROBLEM

The 303-2357 Rear Spindle castings on certain 772 Off-Highway Trucks may have been incorrectly manufactured at the supplier. This deficiency could result in a structural failure of the wheel group with the potential for serious injury.

AFFECTED PRODUCT

Model Identification Number
772  RLB00271-00416, 419-521
772 OEM  J2M00100-00101

PARTS NEEDED

Qty

Part Number Description
1 SEHS7332 Do Not Operate Tag
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

1. Check the hour meter of the machine. If the machine has more than 1100 hours, continue to Step 2. If the machine has less than 1100 hours communicate the need to monitor the vehicles hour meter until it reaches 1100 hours, please follow Caterpillar recommendations regarding payload, tire selection and tire inflation, and properly maintained haul roads. Failure to follow could contribute to wheel failure.
2. We recommend suspending the operation of the affected machines that have accumulated over 1100 hours.
3. Park and shut off the machine. Move the battery disconnect switch to the "OFF" position. Refer to SEBU7837, Operation and Maintenance Manual, "Battery Disconnect Switch".
4. Attach a SEHS7332 "DO NOT OPERATE" Warning Tag to the battery disconnect access cover. This tag is to instruct and remind machine operators and maintenance personnel not to operate the machine.

The SEHS7332 "DO NOT OPERATE" Warning Tag can be ordered through Caterpillar media logistics by calling 1-800-566-7782

This is an interim corrective action until a permanent corrective action is implemented. Caterpillar is currently working on a solution to this issue.

OWNER NOTIFICATION

U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
100%
100%
0%
0%
0%
0%
 NOTE: This is a 1.5-hour job


PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.
 
 
 
COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

SAFETY - PRODUCT IMPROVEMENT PROGRAM TO CEASE OPERATION OF CERTAIN 772 OFF-HIGHWAY TRUCKS AT 1100 HOURS AND BEYOND

MODELS INVOLVED - 772 and 772OEM OFF-HIGHWAY TRUCKS

Dear Caterpillar Product Owner:


The hour meter needs to be inspected on the products listed below. The existing 303-2357 Rear Spindle casting could fail at 1100 hours and beyond. The 303-2357 Rear Spindle castings on certain 772 Off-Highway Trucks may have been incorrectly manufactured at the supplier. This deficiency could result in a structural failure of the wheel group with the potential for serious injury. We recommend suspending the operation of the affected machines that have accumulated over 1100 hours. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 17Oct2008 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed for your added safety and satisfaction.



Caterpillar Inc.

Identification #(s)



Attached to 17Oct2008 Service Letter

Caterpillar Information System:

PRODUCT SUPPORT PROGRAM FOR REWORKING THE FUEL TANK ON CERTAIN PM-102 COLD PLANERS PRODUCT SUPPORT PROGRAM FOR REWORKING THE FUEL TANK ON CERTAIN PM-102 COLD PLANERS
PRODUCT IMPROVEMENT PROGRAM FOR CHECKING THE SETTINGS ON THE ELECTRIC SCREED GENERATOR ON CERTAIN AP-1000D, AP-1055D, AP-600D, AP-655D, AND AP-800D ASPHALT PAVERS; AND ON CERTAIN BARBER-GREENE, BG-2455D, AND BG-260D ASPHALT PAVERS MANUFACTURED BY CAT PRODUCT IMPROVEMENT PROGRAM FOR CHECKING THE SETTINGS ON THE ELECTRIC SCREED GENERATOR ON CERTAIN AP-1000D, AP-1055D, AP-600D, AP-655D, AND AP-800D ASPHALT PAVERS; AND ON CERTAIN BARBER-GREENE, BG-2455D, AND BG-260D ASPHALT PAVERS MANUFACTURED BY CAT
PRODUCT SUPPORT PROGRAM FOR REWORKING THE 275-7951 PLATFORM AND THE 275-7536 WALKWAY ON CERTAIN 773F AND 775F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REWORKING THE 275-7951 PLATFORM AND THE 275-7536 WALKWAY ON CERTAIN 773F AND 775F OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR MODIFYING THE SEAT ADJUSTMENT ON CERTAIN CB-214D, CB-224D, CB-225D, CB-214E, CB-224E, AND CB-225E UTILITY COMPACTORS PRODUCT IMPROVEMENT PROGRAM FOR MODIFYING THE SEAT ADJUSTMENT ON CERTAIN CB-214D, CB-224D, CB-225D, CB-214E, CB-224E, AND CB-225E UTILITY COMPACTORS
PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING A REVISED FLASH FILE ON THE ENGINE ELECTRONIC CONTROL MODULE ON CERTAIN C4.4 INDUSTRIAL ENGINES (ARRANGEMENT NUMBER 307-0438) PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING A REVISED FLASH FILE ON THE ENGINE ELECTRONIC CONTROL MODULE ON CERTAIN C4.4 INDUSTRIAL ENGINES (ARRANGEMENT NUMBER 307-0438)
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE AIR CLEANER ON CERTAIN CP-323C AND CS-323C VIBRATORY SOIL COMPACTORS PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE AIR CLEANER ON CERTAIN CP-323C AND CS-323C VIBRATORY SOIL COMPACTORS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE AIR CLEANER ON CERTAIN CP-323C AND CS-323C VIBRATORY SOIL COMPACTORS PRODUCT SUPPORT PROGRAM FOR REPLACING THE AIR CLEANER ON CERTAIN CP-323C AND CS-323C VIBRATORY SOIL COMPACTORS
PRODUCT SUPPORT PROGRAM FOR RESEALING THE CYLINDER HEAD TO BLOCK JOINT AND REPLACING THE VALVE SPRINGS AND REMANUFACTURED VALVES ON CERTAIN REMANUFACTURED ENGINES ON 789, 789B, AND 789C OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR RESEALING THE CYLINDER HEAD TO BLOCK JOINT AND REPLACING THE VALVE SPRINGS AND REMANUFACTURED VALVES ON CERTAIN REMANUFACTURED ENGINES ON 789, 789B, AND 789C OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR RESEALING THE CYLINDER HEAD TO BLOCK JOINT AND REPLACING THE VALVE SPRINGS AND REMANUFACTURED VALVES ON CERTAIN REMANUFACTURED ENGINES ON 785, 785B, AND 785C OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR RESEALING THE CYLINDER HEAD TO BLOCK JOINT AND REPLACING THE VALVE SPRINGS AND REMANUFACTURED VALVES ON CERTAIN REMANUFACTURED ENGINES ON 785, 785B, AND 785C OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE DIRECTIONAL CONTROL ON CERTAIN 422E, 428E, 432E, 434E, 442E, AND 444E BACKHOE LOADERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE DIRECTIONAL CONTROL ON CERTAIN 422E, 428E, 432E, 434E, 442E, AND 444E BACKHOE LOADERS
PRODUCT SUPPORT PROGRAM FOR REPAIRING LEAKING REAR AXLE HOUSINGS ON CERTAIN 414E, 416E, 420E, 422E, 424II, 428E, 430E, 432E, AND 442E BACKHOE LOADERS; AND CP-533E, CP-563E, CP54, CP56, CP64, CP74, CS-533E, CS-563E, CS-583E, CS56, CS64, AND CS74 SOIL PRODUCT SUPPORT PROGRAM FOR REPAIRING LEAKING REAR AXLE HOUSINGS ON CERTAIN 414E, 416E, 420E, 422E, 424II, 428E, 430E, 432E, AND 442E BACKHOE LOADERS; AND CP-533E, CP-563E, CP54, CP56, CP64, CP74, CS-533E, CS-563E, CS-583E, CS56, CS64, AND CS74 SOIL
PRODUCT SUPPORT PROGRAM FOR REPLACING THE DIRECTIONAL CONTROL ON CERTAIN 414E INDUSTRIAL LOADERS, AND 416E, 420E, AND 430E BACKHOE LOADERS PRODUCT SUPPORT PROGRAM FOR REPLACING THE DIRECTIONAL CONTROL ON CERTAIN 414E INDUSTRIAL LOADERS, AND 416E, 420E, AND 430E BACKHOE LOADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 274-7942 AND 274-7943 GUARD ASSEMBLIES ON CERTAIN 773F AND 775F OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE 274-7942 AND 274-7943 GUARD ASSEMBLIES ON CERTAIN 773F AND 775F OFF-HIGHWAY TRUCKS
PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE 282-3658 BODY RETENTION CABLE WITH A MORE ROBUST 336-0743 BODY RETENTION CABLE ON CERTAIN 797B MSDII BODIES PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE 282-3658 BODY RETENTION CABLE WITH A MORE ROBUST 336-0743 BODY RETENTION CABLE ON CERTAIN 797B MSDII BODIES
PRODUCT SUPPORT PROGRAM FOR REMOVING CERTAIN 160-4891 AND 10R5609 VIMS ELECTRONIC CONTROL MODULES (ECM) FROM DEALER PARTS STOCK PRODUCT SUPPORT PROGRAM FOR REMOVING CERTAIN 160-4891 AND 10R5609 VIMS ELECTRONIC CONTROL MODULES (ECM) FROM DEALER PARTS STOCK
PRODUCT SUPPORT PROGRAM FOR REWORKING THE TRANSMISSION ON CERTAIN 950H, 962H, AND 966H WHEEL LOADERS; AND IT62H INTEGRATED TOOL CARRIERS PRODUCT SUPPORT PROGRAM FOR REWORKING THE TRANSMISSION ON CERTAIN 950H, 962H, AND 966H WHEEL LOADERS; AND IT62H INTEGRATED TOOL CARRIERS
PRODUCT SUPPORT PROGRAM FOR REMOVING ALL 278-2639 FUEL PUMP TIMING TOOLS FROM DEALER STOCK PRODUCT SUPPORT PROGRAM FOR REMOVING ALL 278-2639 FUEL PUMP TIMING TOOLS FROM DEALER STOCK
PRODUCT SUPPORT PROGRAM FOR REWORKING THE TRANSMISSION ON CERTAIN R1300G AND R1300G II LOAD HAUL DUMPS PRODUCT SUPPORT PROGRAM FOR REWORKING THE TRANSMISSION ON CERTAIN R1300G AND R1300G II LOAD HAUL DUMPS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 244-3114 VALVE GP-MODULATING ON THE TORQUE CONVERTER OF CERTAIN 797 OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE 244-3114 VALVE GP-MODULATING ON THE TORQUE CONVERTER OF CERTAIN 797 OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 309-5101 BAR ON CERTAIN 785C OFF-HIGHWAY TRUCKS PRODUCT SUPPORT PROGRAM FOR REPLACING THE 309-5101 BAR ON CERTAIN 785C OFF-HIGHWAY TRUCKS
PRODUCT SUPPORT PROGRAM FOR INSTALLING A NEW 276-9631 BODY LINER PLATE ON CERTAIN 773F OFF-HIGHWAY TRUCKS THAT ARE SOFTER THAN THE SPECIFICATION PRODUCT SUPPORT PROGRAM FOR INSTALLING A NEW 276-9631 BODY LINER PLATE ON CERTAIN 773F OFF-HIGHWAY TRUCKS THAT ARE SOFTER THAN THE SPECIFICATION
PRODUCT SUPPORT PROGRAM FOR SETTING THE VALVE LASH ON CERTAIN 3406C INDUSTRIAL ENGINES PRODUCT SUPPORT PROGRAM FOR SETTING THE VALVE LASH ON CERTAIN 3406C INDUSTRIAL ENGINES
PRODUCT IMPROVEMENT PROGRAM FOR RELOCATING THE HYDRAULIC PRESSURE SENSOR ON CERTAIN 24M MOTOR GRADERS PRODUCT IMPROVEMENT PROGRAM FOR RELOCATING THE HYDRAULIC PRESSURE SENSOR ON CERTAIN 24M MOTOR GRADERS
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 231-8048 OIL COOLER HOSE ON CERTAIN 3056E, DV-924G, 924G, 928G, AND 930G SMALL WHEEL LOADERS; AP-600 PAVERS; CP-563E, CP-573E, CP-663E, CS-563E, CS-573E, CS-583E, CS-663E, AND CS-683E VIBRATORY COMPACTORS; DV PRODUCT SUPPORT PROGRAM FOR REPLACING THE 231-8048 OIL COOLER HOSE ON CERTAIN 3056E, DV-924G, 924G, 928G, AND 930G SMALL WHEEL LOADERS; AP-600 PAVERS; CP-563E, CP-573E, CP-663E, CS-563E, CS-573E, CS-583E, CS-663E, AND CS-683E VIBRATORY COMPACTORS; DV
Back to top
The names Caterpillar, John Deere, JD, JCB, Hyundai or any other original equipment manufacturers are registered trademarks of the respective original equipment manufacturers. All names, descriptions, numbers and symbols are used for reference purposes only.
CH-Part.com is in no way associated with any of the manufacturers we have listed. All manufacturer's names and descriptions are for reference only.