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PRODUCT SUPPORT PROGRAM FOR REPLACING THE DIRECTIONAL CONTROL ON CERTAIN 422E, 428E, 432E, 434E, 442E, AND 444E BACKHOE LOADERS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING THE DIRECTIONAL CONTROL ON CERTAIN 422E, 428E, 432E, 434E, 442E, AND 444E BACKHOE LOADERS

Usage:

REBE4449-00

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08Oct2008


U-514
A-425
D-431
O-472

 
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After Failure Only
  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE DIRECTIONAL CONTROL ON CERTAIN 422E, 428E, 432E, 434E, 442E, AND 444E BACKHOE LOADERS
3168 3065
PS51566
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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51566" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
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TERMINATION DATE
31Oct2010

PROBLEM

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The existing directional control can fail on certain 422E, 428E, 432E, 434E, 442E or 444E backhoe loaders. If the existing directional control fails the backhoe loader may not be able to go forward or reverse.

AFFECTED PRODUCT

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Model Identification Number
*******Group  1*******
422E  HBE00241-00252, 254-260, 262-290, 292-296, 298-320, 323-447, 449-456, 458-466, 468-495, 499-501, 507-601, 608-655, 658-672, 675-707, 709-710, 712-722, 725, 727-760, 762-765, 773-784, 788-791, 794-824, 828-839, 841-852, 856-857, 859-912, 915-922, 944, 952-956, 958-960, 962-963, 966-970, 972, 974-978, 981-994, 996-1040, 1042, 1050-1058, 1060, 1062-1406, 1600-2564, 2567-2612, 2614-2622, 2624-2630, 2632-2640, 2642-2654, 2656-2664, 2667-2669, 2671-2674, 2676-2680, 2682, 2684-2696, 2698-2700
428E  SNL00150-00151, 153-163, 165, 167, 169-173, 175-187, 189-192, 194, 197-208, 210-256, 259, 262-267, 272-275, 280-281, 283-290, 295, 297-298, 303-400, 402-429, 431-443, 445-452, 459, 461-471, 474-475, 477-500, 503-509, 512-526, 528-529, 531, 533-543, 545-553, 560-561, 563, 566-568, 570, 580-581, 583-684, 686-687, 693, 695-697, 699-721, 724, 727-729, 732-734, 736, 738-833, 835-883, 887, 889, 891-957, 959-1026, 1029-1035, 1037, 1041-1044, 1046-1056, 1058-1064, 1066-1094, 1097-1180, 1185, 1189-1195, 1197, 1199-1200, 1203-1206, 1208-1382, 1393, 1396-1451, 1455-1463, 1468-2073, 2200-2386, 2388-2989, 2993, 2995-3015, 3020-3065, 3068-4087, 4089-4251, 4253-4434, 4442-4468, 4470-4492, 4494-4507, 4509, 4511-4524, 4526-4605, 4608, 4611-4644, 4650-4675, 4677-4684, 4686-4693, 4697, 4699, 4701, 4703, 4705, 4707-4713, 4716-4751, 4753, 4756-4759, 4762-4763, 4765, 4767-4768, 4777, 4779, 4781-4783, 4786-4788, 4790, 4796-4797, 4800, 4805, 4807, 4816, 4825-4827, 4829-4831, 4835, 4843, 4934
432E  BXE00285, 287, 293, 295-296, 299, 306-307, 312-313, 315, 317-322, 325-326, 330, 332, 335-337, 343-344, 374-377, 409, 412, 414, 416-417, 477-479, 484-486, 510, 512-514, 516, 536-537, 540-545, 550, 559, 576, 581, 592-593, 596-600, 604, 607, 609, 614-617, 634-635, 639-640, 646-647, 673-675, 679-681, 695, 699-704, 710-712, 738-741, 743, 772, 779-780, 791-792, 796-797, 799, 804-806, 808-810, 816, 868, 879, 900-905, 907, 926-929, 931, 938-942, 956-957, 960, 971-974, 978-979, 996-1000, 1002-1004, 1023-1024, 1046-1048, 1084, 1091-1093, 1103, 1112, 1114-1119, 1125, 1132-1133, 1135-1136, 1139, 1145, 1154-1175, 1178-1187, 1197, 1201-1203, 1205, 1207-1211, 1213-1261, 1263-1264, 1266, 1268-1270, 1272-1274, 1276-1279, 1283-1284, 1296, 1299-1300, 1302-1303, 1307, 1309, 1311, 1313, 1315-1323, 1331-1332, 1351, 1362, 1364-1372, 1415-1419, 1432, 1435-1444, 1448-1450, 1452-1455, 1457, 1460-1464, 1466, 1490, 1496, 1500-1502, 1505, 1536, 1539, 1541, 1548, 1551-1552, 1563-1565, 1569, 1576, 1619, 1628-1630, 1633-1642, 1646-1647, 1653-1654, 1661, 1663, 1669, 1671-1677, 1679, 1685, 1705, 1712, 1743, 1746, 1751, 1753-1773, 1775-1776, 1778-1780, 1784-1788, 1790-1792, 1795, 1798-1799, 1801-1802, 1804-1813, 1815-1816, 1818-1820, 1827, 1830-1832, 1835, 1838, 1841, 1844-1845, 1849-1852, 1857-1863, 1865, 1868, 1870-1873, 1886, 1888, 1893-1894, 1896, 1898, 1905, 1908, 1911, 1914-1916, 1929-1930, 1932, 1934-1935, 1946-1947, 1966-1967, 1974, 1977, 1990, 2000-2002, 2021-2022, 2030-2031, 2036, 2044-2046, 2048, 2054, 2057, 2209, 2225-2227, 2232-2236, 2239, 2243-2244, 2249, 2252-2260, 2262, 2266-2267, 2269, 2271, 2277, 2279, 2281-2284, 2286-2287, 2289-2290, 2292, 2294, 2298, 2300-2302, 2304-2307, 2309, 2318, 2320, 2323-2324, 2333-2335, 2337, 2342, 2344, 2374, 2409-2413, 2416, 2427-2429, 2431, 2434-2437, 2443, 2461-2462, 2480, 2483-2484, 2486, 2488-2489, 2501-2502, 2504-2517, 2519, 2521, 2523, 2528-2529, 2537-2539, 2544, 2552-2555, 2561-2572, 2575-2580, 2604, 2606-2612, 2627-2629, 2639-2642, 2644-2645, 2659, 2661-2662, 2675-2676, 2696-2697, 2702-2711, 2750-2752, 2781-2782, 2788-2790, 2812-2823, 2857, 2859, 2862-2870, 2878, 2896-2899, 2931-2942, 2967-2968, 2990-2991, 3009-3020, 3033, 3117-3120, 3134-3153, 3166-3169, 3180, 3196-3197, 3202, 3204-3206, 3208-3213, 3215-3216, 3243, 3247-3248, 3256, 3264-3278, 3281-3283, 3293-3297, 3323, 3327-3332, 3338-3358, 3360, 3362-3369, 3386-3399, 3458, 3475-3486, 3493-3494, 3496, 3498-3500, 3563-3585, 3621, 3629-3648, 3656-3672, 3674-3675, 3698-3703, 3705-3707, 3709-3713, 3727-3736, 3745-3756, 3758-3781, 3787, 3795-3799, 3803, 3828-3829, 3850-3851, 3853-3870, 3886-3890, 3895-3898, 3928, 3930, 3934-3937, 3955-3958, 3961, 3963-3964, 3966, 3968-3969, 3971, 3975-3977, 3980-3983, 3985-3994, 3999-4006, 4018-4021, 4093-4104, 4107-4114, 4132-4133, 4135-4138, 4142-4148, 4150-4157, 4198-4219, 4273-4275, 4291, 4304-4305, 4307, 4312, 4314
442E  GKZ00327, 382-386, 391-395, 407-413, 415, 664-665, 673, 675, 712, 730-742, 745-746, 760-765, 774, 780-782
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*******Group  2*******
432E  BXE00261, 265, 270, 272, 274, 333, 342, 347, 349-351, 353-364, 368-373, 378-382, 385-390, 393-398, 402-408, 410-411, 413, 415, 426, 428, 430-431, 436-438, 440-443, 446-448, 451-454, 457, 461-464, 467, 518-530, 552, 568-572, 574, 580, 582-583, 585-590, 594-595, 632, 637-638, 641-645, 648-660, 665-670, 672, 683-687, 713-714, 717-720, 724-727, 782-790, 793, 795, 801, 807, 811-815, 817-821, 824-843, 845-846, 848-850, 852-854, 858-866, 878, 949-951, 1050, 1054-1061, 1065-1066, 1070, 1424-1430, 1445-1447, 1451, 1456, 1458, 1484, 1495, 1497, 1503, 1507-1514, 1516-1518, 1520, 1532-1535, 1537-1538, 1540, 1542-1547, 1549-1550, 1553-1562, 1566-1568, 1570-1575, 1577-1618, 1620-1627, 1631-1632, 1643-1645, 1648-1652, 1655-1660, 1662, 1664-1668, 1670, 1678, 1680-1684, 1686-1704, 1706-1711, 1713-1742, 1744-1745, 1747-1750, 1752, 1774, 1777, 1781-1783, 1789, 1793-1794, 1796-1797, 1800, 1803, 1814, 1817, 1821-1826, 1828-1829, 1833-1834, 1836-1837, 1839-1840, 1842-1843, 1846-1848, 1853-1856, 1864, 1866-1867, 1869, 1874-1885, 1887, 1889-1892, 1895, 1897, 1899-1904, 1906-1907, 1909-1910, 1912-1913, 1917-1928, 1931, 1933, 1936-1945, 1948-1965, 1968-1973, 1975-1976, 1978-1989, 1991-1999, 2003-2020, 2023-2028, 2035, 2037-2043, 2047, 2049, 2053, 2055-2056, 2058-2060, 2200-2208, 2210-2224, 2228-2231, 2237-2238, 2240-2242, 2245-2248, 2250-2251, 2261, 2263-2265, 2268, 2270, 2272-2276, 2278, 2280, 2285, 2288, 2291, 2293, 2295-2297, 2299, 2303, 2308, 2310-2317, 2319, 2321-2322, 2325-2332, 2336, 2338-2341, 2343, 2345-2373, 2375-2408, 2414-2415, 2417-2426, 2430, 2432-2433, 2438-2442, 2444-2460, 2463-2479, 2481-2482, 2485, 2487, 2490-2500, 2503, 2518, 2520, 2522, 2524-2527, 2530-2536, 2540-2543, 2545-2551, 2556-2560, 2573-2574, 2581-2603, 2605, 2613-2626, 2630-2638, 2643, 2646-2658, 2660, 2663-2674, 2677-2695, 2698-2701, 2712-2749, 2753-2780, 2783-2787, 2791-2811, 2824-2856, 2858, 2860-2861, 2871-2877, 2879-2895, 2900-2930, 2943-2966, 2969-2989, 2992-3008, 3021-3032, 3034-3116, 3121-3133, 3154-3165, 3170-3179, 3181-3195, 3198-3201, 3203, 3207, 3214, 3217-3242, 3244-3246, 3249-3255, 3257-3263, 3279-3280, 3284-3292, 3298-3322, 3324-3326, 3333-3337, 3359, 3361, 3370-3385, 3400-3457, 3459-3474, 3487-3492, 3495, 3497, 3501-3562, 3586-3620, 3622-3628, 3649-3655, 3673, 3676-3697, 3704, 3708, 3714-3726, 3737-3744, 3782-3786, 3788-3794, 3800-3802, 3804-3827, 3830-3849, 3852, 3871-3885, 3891-3894, 3899-3927, 3929, 3931-3933, 3938-3954, 3959-3960, 3962, 3965, 3967, 3970, 3972-3974, 3978-3979, 3984, 3995-3998, 4007-4017, 4022-4092, 4105-4106, 4115-4131, 4134, 4141, 4149, 4158-4197, 4220, 4222-4244, 4246-4247, 4249-4250, 4252-4263, 4265, 4268, 4276-4285, 4289, 4294-4295, 4297-4299, 4301, 4309-4311, 4317-4318, 4323
434E  FSH00280, 284, 288, 291-292, 316-342, 344, 347-349, 351-382, 387-390, 392-396, 399-402, 404-410, 438-440, 443-458, 460-462, 464-469, 471-473, 485-512, 533-550, 569-571, 573-575, 583, 586, 606, 616-636, 638-719, 721-830, 900-1500, 1502-1505, 1507-1508
442E  GKZ00290, 292-294, 319-320, 332, 349-351, 356-361, 370-371, 379-380, 387, 439-511, 600-635, 637-640, 644-663, 666-672, 674, 676-711, 713-729, 743-744, 747-759, 766-773, 775-779, 783-784, 786
444E  LBE00310-00311, 313-316, 335-336, 342, 345, 407, 412-498, 600-737, 739-744, 746

PARTS NEEDED

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Qty

 Part Number Description
*******Group 1*******
1 2612207 CONTROL GP-XMSN (Standard shift)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*******Group 2*******
1 2612208 CONTROL GP-XMSN (Auto shift)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the appropriate service manual as necessary.

Replace the failed control group.
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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-2500 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
2501-5000 hrs,
25-48 mo 
33.0%
50.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.0-hour job for Group 1

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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-2500 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
2501-5000 hrs,
25-48 mo 
33.0%
50.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.0-hour job for Group 2



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

Caterpillar Information System:

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