PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING AFTERCOOLER AIR INLET HEAT SHIELD ON CERTAIN C12 MARINE ENGINES Caterpillar

PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING AFTERCOOLER AIR INLET HEAT SHIELD ON CERTAIN C12 MARINE ENGINES

Usage:

REBE4216-00

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16Sep2008

U-481

A-393

D-402

O-440

TM-23

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*Before/After*	PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING AFTERCOOLER AIR INLET HEAT SHIELD ON CERTAIN C12 MARINE ENGINES
1067		PS42788

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NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS42788" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Sep2010

PROBLEM

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The 1514772/">151-4772 Heat Shield (attachment ALHS001) may exhibit cracking or flaking of the aluminized surface. This may cause customer dissatisfaction.

AFFECTED PRODUCT

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Model	Identification Number
C12	NFL00102, 104-106, 110-114, 116, 118, 120-121, 123-124, 127, 130, 132, 134-137, 139-142, 144-145, 147, 150, 154, 163, 170, 175, 177-178, 180-189, 191-193, 195, 201, 203, 209, 221-222, 226-228, 232, 248-249, 251, 254-255, 257, 259, 261, 264-269, 271-272, 274, 276-278, 281, 288, 290-291, 294-296, 299-300, 303, 307-311, 317-318, 322

PARTS NEEDED

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Qty	Part Number	Description
1	1514772	SHIELD (As Required)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 9% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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1) Inspect tag that is riveted to the heat shield. See Image1 for an example of the tag and location of Lot Number.
2) If the tag contains one of the lot numbers listed below, the shield must be replaced. Remove shield by unsnapping. Snap new shield in place.
3) If the tag does not contain one of the lot numbers listed below, no further action is required.

Affected Lot Numbers
SAHM80894 001
SAHM80894 002
SAHM80894 003
SAHM80894 004
SAHM80894 005
SAHM80894 006

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Image1

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 0.7-hour job
The 1514772/">151-4772 Shield is not needed if tag numbers do not contain lot numbers as listed in the action required section above. Travel expenses are allowed and may require two trips if an affected shield is found in need of replacement.

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