PRODUCT SUPPORT PROGRAM FOR REPLACING THE HEUI PUMP ON CERTAIN C7 AND C9 INDUSTRIAL, GENSET, AND MARINE ENGINES Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE HEUI PUMP ON CERTAIN C7 AND C9 INDUSTRIAL, GENSET, AND MARINE ENGINES

Usage:

REBE3910-02

Show/hide table

10Jun2008

(Revised 04Mar2009)

U-311

A-254

D-252

O-277

Show/hide table

*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE HEUI PUMP ON CERTAIN C7 AND C9 INDUSTRIAL, GENSET, AND MARINE ENGINES
1714		PS51506

Show/hide table

NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51506" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

Show/hide table

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

Show/hide table


NOTE:	This Revised Service Letter replaces the 10Jun2008 (Revised 28Oct08) Service Letter. Changes have been made to the Parts Disposition.

Show/hide table

TERMINATION DATE

30Jun2010

PROBLEM

Show/hide table

The existing heui pump can fail on certain C7 and C9 industrial, genset, and marine engines.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
*****Group 1*****
C9 OEM	SKY00100-00137

Show/hide table

*****Group 2*****
C7	C7D00152-00157, 160-161, 163-200, 202-246, 249-387, 3001-3028 C7P00100, 150 C7Z00200-00324, 326, 334-339, 343, 351 M7A00100-00158

Show/hide table

*******Group 3*******

C-9

CLJ04844-06699, 6701-7171, 7176-7238, 7240-7243, 7248-7344, 7346-7387, 7389-7391, 7393-7504, 7506-7519, 7521-7524, 7526-7528, 7531-7577, 7579-8074, 8079-8144, 8161-8163, 8167, 8170, 8181-9420, 9445-9642, 9644-9704, 9706-9931, 9941-10057, 10059, 10061-10574, 10576, 10578, 10581, 10585-10588, 10591, 10593, 10595-10596, 10598-10599, 10601-10603, 10605-10688, 10691-10695, 10697-10698, 10700, 10704, 10706-11234, 11236-12525

Show/hide table

*******Group 4*******

C9B00100-00112, 114-118, 122-139, 147-152, 155-252, 261-342

C9E00124-00839

CSN00528, 534-816, 826-942, 944-978, 980-997, 1002-1070, 1075-1130

JLW00100-00219, 228, 261-422, 425, 428, 430-432, 442-444, 457-808, 813-1207

JSC00100-00103, 105-111, 113-116, 120, 122, 125-129, 132-135, 142-148, 150-151, 153-156, 169-172, 176-197, 200-204, 206-229, 232-234, 236-238, 241-245, 247-256, 259, 264-270, 275-302, 305-496, 498-515, 518-1486, 1488, 1490-2104, 2106-2113, 2115-2118, 2121-2124, 2126-2131, 2133-2136, 2138, 2141-2382, 2384-2414, 2417-2418, 2420, 2422-2424, 2427-2429, 2431, 2434-2438, 2440-4736

KLW00096-00102

MBD00100-00117, 119-120, 123-124, 126-131, 133-145, 147-888, 890-1461, 1463-1475, 1478-1479, 1482-1486, 1490-1495, 1497-1774, 1797-1854, 1857-2404, 2409-2538, 2543-2631, 2639-2906, 3046-3145, 3147-3150, 3152-3155, 3157-3160, 3162-3164, 3166-3170, 3172-3174, 3176-3177, 3179, 3181-3183, 3185-3187, 3189-3192, 3194, 3196-3200, 3203-3226, 3231-3294, 3296-3307, 3309-3639, 3642-3794, 4064-4162, 4164-4436, 4438-4698, 4700, 4702-4709, 4711-4712, 4714-4750, 4752-5559, 5582-5607, 5610-5745, 5747-5815, 5817-5838, 5840-5974, 5976-6005, 6007-6036, 6038-6068, 6185-6495, 6497-6512, 6514-6528, 6558-6679, 6683-6696, 6698-6713, 6717-7138, 7140-7264, 7266-7267, 7269-7270, 7275, 7277-7281, 7284-7302, 7304-7328, 7330, 7333, 7335, 7337, 7339-7363, 7365, 7367, 7370-7376, 7378, 7380, 7382-7511, 7517-7554, 7686-7701, 7706-7805

P9L00100-00108

SJB00150-00267, 269-297, 299-409, 411-434, 437-453, 455-468, 470-522

X3R00100-00822

X9X00202-00207, 212-217, 256-296, 327-341, 358-365, 385-788, 797-868, 889-965, 3001-3064

X9Y00097-00099, 101-201

Z9X00200-00295, 300-315, 317-394, 396, 398-471, 484-517, 519-529, 548-549, 556-558, 562-565, 570-573, 586-587, 606-619, 621-630, 654-656, 672, 680-737

Show/hide table

*****Group 5*****
C7	C7N00001 C7T00224-00225 JRA00100-00105, 107-200, 202-590, 592-1205 JTF00100-00101, 103-104, 108, 117-127, 130, 132-136, 151-214, 216-1162, 1164, 1177-1192, 1195, 1199, 1225, 1227-1273, 1398-1399, 1417, 1419-1424, 1426-1429, 1431-1437, 1439-1440, 1442-1447, 1450-1736, 1738-2108, 2111, 2113-2122, 2124-2719, 2722-3139 K2A00098-00099
C7 OEM	CZJ00100-00108

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
*****Group 1*****
1	10R7148	PUMP GP -B
1	2275904	SEAL-O-RING
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	2275904	SEAL-O-RING
1	3190674	PUMP GP -B
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
1	10R7145	PUMP GP -B
1	2275904	SEAL-O-RING
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 4*****
1	10R7148	PUMP GP -B
1	2275904	SEAL-O-RING
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 4% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 5*****
1	10R7147	PUMP GP -B
1	2275904	SEAL-O-RING
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 4% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

- Refer to applicable troubleshooting manual for the engine being worked on and/or special instruction REHS3819 if it is unclear that the HEUI pump is at fault.

- Refer to RENR9578 for disassembly and assembly procedure for C7 industrial engines.

- Refer to RENR7493 for disassembly and assembly procedure for C7 marine engines.

- Refer to RENR7460 for disassembly and assembly procedure for C9 industrial engines.

- Refer to SENR9664 for disassembly and assembly procedure for C9 marine engines.

- Refer to SENR9599 for disassembly and assembly procedure for C-9 industrial engines.

Replace the heui fuel pump.

Show/hide table

SERVICE CLAIM ALLOWANCES

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-6000 hrs, 25-48 mo	50.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 5.0-hour job for Group 1
This program covers the cost of replacing a failed HEUI pump. If further inspection or troubleshooting shows that the HEUI pump has failed in such a way that debris has entered the fuel injectors, a replacement set of fuel injectors can be claimed. Additional labor can also be claimed for cleaning purposes, but must be well documented in the claims story. If a set of injectors is being replaced with a HEUI pump, all parts must be returned to Caterpillar for inspection. Refer to Parts disposition for shipping instructions.

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-6000 hrs, 25-48 mo	50.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 5.0-hour job for Group 2
This program covers the cost of replacing a failed HEUI pump. If further inspection or troubleshooting shows that the HEUI pump has failed in such a way that debris has entered the fuel injectors, a replacement set of fuel injectors can be claimed. Additional labor can also be claimed for cleaning purposes, but must be well documented in the claims story. If a set of injectors is being replaced with a HEUI pump, all parts must be returned to Caterpillar for inspection. Refer to Parts disposition for shipping instructions.

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-6000 hrs, 25-48 mo	50.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 5.0-hour job for Group 3
This program covers the cost of replacing a failed HEUI pump. If further inspection or troubleshooting shows that the HEUI pump has failed in such a way that debris has entered the fuel injectors, a replacement set of fuel injectors can be claimed. Additional labor can also be claimed for cleaning purposes, but must be well documented in the claims story. If a set of injectors is being replaced with a HEUI pump, all parts must be returned to Caterpillar for inspection. Refer to Parts disposition for shipping instructions.

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 4*****
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-6000 hrs, 25-48 mo	50.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 5.0-hour job for Group 4
This program covers the cost of replacing a failed HEUI pump. If further inspection or troubleshooting shows that the HEUI pump has failed in such a way that debris has entered the fuel injectors, a replacement set of fuel injectors can be claimed. Additional labor can also be claimed for cleaning purposes, but must be well documented in the claims story. If a set of injectors is being replaced with a HEUI pump, all parts must be returned to Caterpillar for inspection. Refer to Parts disposition for shipping instructions.

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 5*****
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-6000 hrs, 25-48 mo	50.0%	50.0%	0.0%	0.0%	50.0%	50.0%

NOTE: This is a 5.0-hour job for Group 5
This program covers the cost of replacing a failed HEUI pump. If further inspection or troubleshooting shows that the HEUI pump has failed in such a way that debris has entered the fuel injectors, a replacement set of fuel injectors can be claimed. Additional labor can also be claimed for cleaning purposes, but must be well documented in the claims story. If a set of injectors is being replaced with a HEUI pump, all parts must be returned to Caterpillar for inspection. Refer to Parts disposition for shipping instructions.

PARTS DISPOSITION

All parts replaced under this program should be returned to:

Caterpillar Inc.
Building DD Dock 8
Old Galena Rd. & Rt. 29
Mossville, IL 61552
ATTN: Engineering Parts Return Area

*Note: Parts Return Request only applies to dealers in North America. All other dealers, handle parts in accordance to your applicable warranty bulletin.

For dealers in North America, have core credit report filled out and sent back to above destination to receive core credit.