PRODUCT SUPPORT PROGRAM FOR INSTALLING SOFTWARE ON CERTAIN C7 ENGINES INSTALLED IN GENERAL MOTORS CHASSIS
Usage:
REBE3759-01
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| 15May2008 |
| (Revised 10Jun2008) |
U-260
A-212
TT-15
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| Before/After | PRODUCT SUPPORT PROGRAM FOR INSTALLING SOFTWARE ON CERTAIN C7 ENGINES INSTALLED IN GENERAL MOTORS CHASSIS |
|
| 1920 1901 | PS42698 |
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| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS42698" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the 15May2008 Service Letter. Changes have been made to Action Required to enable the exhaust brake warm up mode. |
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TERMINATION DATE |
| 31May2010 |
PROBLEM
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| Updates to certain C7 software include enhanced diagnostic reporting, increased Caterpillar Regeneration System (CRS) robustness, and Turbocharger Exhaust brake strategy for Warm-up Mode. |
AFFECTED PRODUCT
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| Model | Identification Number |
| C7 | C7S00514, 572, 581, 3949, 5176, 5197, 5211, 5215, 5217, 5239, 5473, 5475, 5478, 5483-5484, 5525, 5560, 5567, 5574, 5609-5610, 5612, 6269-6271, 6273, 6276, 6279, 6282, 6290, 6304, 6307, 6309, 6315, 6394, 6403, 6417, 6419-6422, 6429-6431, 6437, 6440 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 1 | 3269115 | SOFTWARE GP-ELEK |
| 1 | 3269116 | SOFTWARE GP-ELEK |
| 1 | 3269117 | SOFTWARE GP-ELEK |
| 1 | 3269118 | SOFTWARE GP-ELEK |
| 1 | 3269119 | SOFTWARE GP-ELEK |
| 1 | 3269120 | SOFTWARE GP-ELEK |
| 1 | 3269121 | SOFTWARE GP-ELEK |
| 1 | 3269122 | SOFTWARE GP-ELEK |
| 1 | 3269123 | SOFTWARE GP-ELEK |
| 1 | 3269124 | SOFTWARE GP-ELEK |
ACTION REQUIRED
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| Determine the Electronic Control Module (ECM) Personality Module Part Number. If the ECM Personality Module Part Number currently installed on the truck is not the same as the Part Number listed on SISWeb, the truck must be flashed with the correct ECM Personality Module Part Number. After determining the correct ECM software to be flashed, download the correct Personality Module Software from SISWeb and save the software file on your service tool computer. Using ET, connect to the engine ECM. Copy the current engine ECM Configuration. This will save the customer configuration and injector trim codes. Before copying the ECM Configuration, make sure the dashboard display in ET is disabled or the file may not copy injector trim files correctly. To shut the dashboard display off, toggle the dashboard display button in the lower right hand corner of the active diagnostics or ECM summary windows in ET. The service tool dashboard should be red when disabled. Disconnect ET from the engine ECM by clicking on the disconnect button at the top of the ET screen and then reconnect. In ET, click on the "Service" drop down menu and select "Configuration" then "Copy Configuration/ECM Replacement". Save this file to be used later in the procedure. Using the "Reset All" button, clear all Active Diagnostic Codes. Connect to the ECM with "WinFlash". Select the latest Personality Module Software Part Number for your rating, begin the flashing process. After the flash process is complete reconnect with ET. Review the "Configuration" to ensure Injector trim files and other configurable parameters are correct. Other configuration parameters can be restored by uploading the ECM replacement file saved earlier in this procedure if needed. Go to the parameter screen in ET and go to Exhaust Brake/Warm Up Enable option. Select parameter and change from Exhaust Brake to Warm Up Enable. If the service letter is being performed pro-actively, flashing and any additional repairs performed to correct new active codes caused by flashing the new software should be submitted to warranty using PD code 56. Run the truck to ensure proper operation. |
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SERVICE CLAIM ALLOWANCES
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0-36 mo |
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| NOTE: This is a 1.0-hour job | ||||||
| Software Flash___________7751-591______________1.0 |
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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