Usage:
12May2008 |
Safety Parts stock action needed | PRODUCT IMPROVEMENT PROGRAM TO INSPECT AND POSSIBLY REPLACE THE GOVERNOR ACTUATOR ON CERTAIN 3508, 3512, AND 3516 MECHANICAL ENGINES BEING USED IN GENERATOR SET AND PETROLEUM APPLICATIONS |
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1908 1716 1289 1264 | PI10684 |
NOTE: | This Program must be administered as soon as possible.
When reporting the repair, use "PI10684" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim
Description Code and "T" as the SIMS Description Code.
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PROBLEM
The governor actuator needs to be replaced on certain 3508, 3512, and 3516 mechanical engines being used in electric power and petroleum applications. The existing actuator can cause hard starting, failure to start, instability, and/or inability to accept load, which may result in personal injury or death. |
AFFECTED PRODUCT
Model | Identification Number |
3508 | 68Z01312-01317 95Y01300-01301, 1306-1307 CNF00748-00749 |
3512 | 24Z10229-10233 49Y01114 67Z02175-02191 6WW01284-01285, 1290-1298, 1301-1304 CMJ01761 FDR00334 PTG00270-00274 PTH00420-00430 ZAF00280-00282, 399 |
3516 | 8TW00558, 562-564, 566, 568, 576 ZAL00210, 212, 215, 217-220 |
PARTS NEEDED
Qty |
Part Number | Description |
1 | 4W5369 | GASKET |
1 | 7W6722 | ACTUATOR AS |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
ACTION REQUIRED
Check the serial number of all 7W-6722 actuators in Dealer Parts Stock. The serial number is recorded on the part number identification plate on the governor actuator housing (refer to Image 1). |
Image1 |
1. Check the actuator serial number located on the housing (refer to Image 1 below). If serial number IS NOT between 14898182 and 14957658 DO NOT replace the actuator. 2. If the serial number of the actuator is between 14898182 and 14957658, replace the actuator and gasket. Refer to SENR2365 for disassembly and assembly instructions. 3. Record the serial number of the replaced actuator in the service report. Also include the serial number of the replaced actuator in the claim story. 4. Send replaced actuator to address provided in the Parts Disposition. IMPORTANT NOTE: Verify that the serial number of the replacement actuator that is being installed IS NOT between 14898182 and 14957658. |
Image1 |
OWNER NOTIFICATION
U.S. and Canadian owners will receive the attached Owner Notification. |
SERVICE CLAIM ALLOWANCES
A maximum of 1 hour may be claimed for inspecting parts inventory. |
NOTE: This is a 0.5-hour job | |||||
An additional 1 hour will be allowed if the actuator requires replacement. NOTE: In order for the claim to be processed and paid, the serial number and tracking information of the returned actuator must be included in the claims story. |
PARTS DISPOSITION
Send affected actuators to: CATERPILLAR INC. BUILDING B CLAIMS ROOM ATTN: PI1#### 3701 STATE ROAD 26 EAST, LAFAYETTE, IN 47905 |
Send replaced actuator to address to: CATERPILLAR INC. BUILDING B CLAIMS ROOM ATTN: PI1#### 3701 STATE ROAD 26 EAST, LAFAYETTE, IN 47905 |
COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS XYZ Corporation 3240 Arrow Drive Anywhere, YZ 99999 SAFETY - PPRODUCT IMPROVEMENT PROGRAM TO INSPECT AND POSSIBLY REPLACE THE GOVERNOR ACTUATOR ON CERTAIN 3508, 3512, AND 3516 ENGINES BEING USED IN GENERATOR SET AND PETROLEUM APPLICATIONS MODELS INVOLVED - 3508, 3512, AND 3516 ENGINES Dear Caterpillar Product Owner: The 7W6722 Governor Actuator may need to be replaced on the products listed below if the serial number is within the range of the service letter. The existing actuator can cause hard starting, failure to start, instability, and/or inability to accept load, which may result in personal injury or death. You will not be charged for the service performed. Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service. Please refer the dealer to their Service Letter dated 12May2008 when scheduling this service. We regret the inconvenience this may cause you, but urge you to have this service performed for your added safety and satisfaction. Caterpillar Inc. Identification #(s) Attached to 12May2008 Service Letter |