PRODUCT IMPROVEMENT PROGRAM TO INSPECT AND POSSIBLY REPLACE THE GOVERNOR ACTUATOR ON CERTAIN 3508, 3512, AND 3516 MECHANICAL ENGINES BEING USED IN GENERATOR SET AND PETROLEUM APPLICATIONS Caterpillar

PRODUCT IMPROVEMENT PROGRAM TO INSPECT AND POSSIBLY REPLACE THE GOVERNOR ACTUATOR ON CERTAIN 3508, 3512, AND 3516 MECHANICAL ENGINES BEING USED IN GENERATOR SET AND PETROLEUM APPLICATIONS

Usage:

REBE3702-00

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12May2008

U-245

A-200

D-196

O-219

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Safety Parts stock action needed	PRODUCT IMPROVEMENT PROGRAM TO INSPECT AND POSSIBLY REPLACE THE GOVERNOR ACTUATOR ON CERTAIN 3508, 3512, AND 3516 MECHANICAL ENGINES BEING USED IN GENERATOR SET AND PETROLEUM APPLICATIONS
1908 1716 1289 1264		PI10684

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI10684" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description Code.
Exception: If the repair is done after failure, use "PI10684" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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PROBLEM

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The governor actuator needs to be replaced on certain 3508, 3512, and 3516 mechanical engines being used in electric power and petroleum applications. The existing actuator can cause hard starting, failure to start, instability, and/or inability to accept load, which may result in personal injury or death.

AFFECTED PRODUCT

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Model	Identification Number
3508	68Z01312-01317 95Y01300-01301, 1306-1307 CNF00748-00749
3512	24Z10229-10233 49Y01114 67Z02175-02191 6WW01284-01285, 1290-1298, 1301-1304 CMJ01761 FDR00334 PTG00270-00274 PTH00420-00430 ZAF00280-00282, 399
3516	8TW00558, 562-564, 566, 568, 576 ZAL00210, 212, 215, 217-220

PARTS NEEDED

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Qty	Part Number	Description
1	4W5369	GASKET
1	7W6722	ACTUATOR AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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****Parts Stock ****

Check the serial number of all 7W-6722 actuators in Dealer Parts Stock. The serial number is recorded on the part number identification plate on the governor actuator housing (refer to Image 1).

If the serial number is between 14898182 and 14957658, remove the actuator from parts stock. All actuators that are within the given range must be returned to the address provided in the Parts Disposition.

Image1

****Affected Product****

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1. Check the actuator serial number located on the housing (refer to Image 1 below). If serial number IS NOT between 14898182 and 14957658 DO NOT replace the actuator.

2. If the serial number of the actuator is between 14898182 and 14957658, replace the actuator and gasket. Refer to SENR2365 for disassembly and assembly instructions.

3. Record the serial number of the replaced actuator in the service report. Also include the serial number of the replaced actuator in the claim story.

4. Send replaced actuator to address provided in the Parts Disposition.

IMPORTANT NOTE: Verify that the serial number of the replacement actuator that is being installed IS NOT between 14898182 and 14957658.

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Image1

OWNER NOTIFICATION

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U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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****Parts Stock****

A maximum of 1 hour may be claimed for inspecting parts inventory.

NOTE: In order for the claim to be processed and paid, the serial number and tracking information of the returned actuator must be included in the claims story.

****Affected Product****

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 0.5-hour job
An additional 1 hour will be allowed if the actuator requires replacement. NOTE: In order for the claim to be processed and paid, the serial number and tracking information of the returned actuator must be included in the claims story.

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PARTS DISPOSITION

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****Parts Stock****

Send affected actuators to:
CATERPILLAR INC. BUILDING B CLAIMS ROOM
ATTN: PI1####
3701 STATE ROAD 26 EAST, LAFAYETTE, IN 47905

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****Affected Product****

Send replaced actuator to address to:
CATERPILLAR INC. BUILDING B CLAIMS ROOM
ATTN: PI1####
3701 STATE ROAD 26 EAST, LAFAYETTE, IN 47905

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COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

SAFETY - PPRODUCT IMPROVEMENT PROGRAM TO INSPECT AND POSSIBLY REPLACE THE GOVERNOR ACTUATOR ON CERTAIN 3508, 3512, AND 3516 ENGINES BEING USED IN GENERATOR SET AND PETROLEUM APPLICATIONS

MODELS INVOLVED - 3508, 3512, AND 3516 ENGINES

Dear Caterpillar Product Owner:

The 7W6722 Governor Actuator may need to be replaced on the products listed below if the serial number is within the range of the service letter. The existing actuator can cause hard starting, failure to start, instability, and/or inability to accept load, which may result in personal injury or death. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 12May2008 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed for your added safety and satisfaction.

Caterpillar Inc.

Identification #(s)

Attached to 12May2008 Service Letter