PRODUCT SUPPORT PROGRAM FOR REPLACING THE 264-0349 PANEL ASSEMBLY ON CERTAIN C9 UNITS EQUIPPED WITH WEATHER PROOF ENCLOSURES Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE 264-0349 PANEL ASSEMBLY ON CERTAIN C9 UNITS EQUIPPED WITH WEATHER PROOF ENCLOSURES

Usage:

REBE3695-00

Show/hide table

25Jun2008

U-337

Show/hide table

*Before/After*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE 2640349/">264-0349 PANEL ASSEMBLY ON CERTAIN C9 UNITS EQUIPPED WITH WEATHER PROOF ENCLOSURES
7274		PS42734

Show/hide table

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS42734" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

Show/hide table

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

Show/hide table

TERMINATION DATE

30Jun2010

PROBLEM

Show/hide table

The existing 2640349/">264-0349 Radiator Panel has the air outlet pattern positioned too high, as a result there is an offset between the radiator core and the outlet pattern causing concerns with air recirculation.

The affected population is divided in two groups; group 1 contains the gensets with yellow enclosures and group 2 contains gensets with white enclosures.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
*****Group 1*****
C9	C9E00126, 128, 162, 183, 187-190, 192-193, 238, 248, 252-254, 267, 269, 272-273, 282, 284, 286, 290-293, 300-301, 323, 331, 338, 365-366, 442, 447-448

Show/hide table

*****Group 2*****
C9	C9E00173, 200-201, 214-215, 336-337, 441

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
*****Group 1*****
1	2640349	PANEL AS. Yellow
1	2658882	INSULATION AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 9% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	2658882	INSULATION AS
1	3255778	PANEL AS. White
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 9% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

The existing 2640349/">264-0349 Radiator Panel needs to be replaced.

Refer to the attached Rework Procedure.

Show/hide table

SERVICE CLAIM ALLOWANCES

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-9999 hrs	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 2.0-hour job for Group 1

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-9999 hrs	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 2.0-hour job for Group 2

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

References:

SEBP4321 Parts book - C9 Generator Set
RENR8644 Disassembly and Assembly - C9 Generator Set

Tools:

8T9014 Silicone Tube

1.Isolate Genset before commencing any work on the unit. Activate Emergency stop, open Genset breaker and disconnect battery cables. Ensure health and safety requirements are adhered to at all times.

Image1.1.1

2.Remove radiator panel (10) located in the front of the enclosure (see image 1.1.1).

Image1.2.1

3.Remove the film from the 265-8882 Insulation Assembly foam. (see image 1.2.1).

Image1.3.1

4. Attach the foam to the radiator panel (see image 1.3.1)

5. Install the new panel to the enclosure.

Image1.4.1

6. Apply silicone to joints around radiator panel (10) (see image 1.4.1).

7. Clear generator area, reconnect batteries, and release emergency stop.

8. Run functional No load test on Genset.