PRODUCT SUPPORT PROGRAM FOR REPLACING THE 280-9604 TILT LEVER ON CERTAIN 972H WHEEL LOADERS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING THE 280-9604 TILT LEVER ON CERTAIN 972H WHEEL LOADERS

Usage:

REBE2744-01

09Nov2007
(Revised 10Dec2007)


U-574
O-500

 
After Failure Only
  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE 2809604/">280-9604 TILT LEVER ON CERTAIN 972H WHEEL LOADERS

6116 6107
PS51387
NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51387" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

 
NOTE:

This Revised Service Letter replaces the 09Nov2007 Service Letter. Changes have been made to Affected Population.


TERMINATION DATE

30Nov2009

PROBLEM

The existing 2809604/">280-9604 Tilt Lever can crack on certain 972H Wheel Loaders. If the 2809604/">280-9604 tilt lever fails, it will initiate a crack behind the F-pin.

AFFECTED PRODUCT

Model Identification Number
972H A7G00121-00819

WLA00001

PARTS NEEDED

Qty

Part Number Description
3 3B8489 FITTING
2 7K9220 SEAL-PIN
1 2809604 LEVER AS.
In Order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an inital order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Replace the tilt lever and appropriate bearings. Refer to the Machine System Disassembly and Assembly Section of the service manual.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-4000 hrs,
0-36 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 4.0-hour job



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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