3516B Generator Set Engines with Dynamic Gas Blending Caterpillar


Electronic Service Tool Does Not Communicate

Usage:

3512B ED3
Use this procedure to solve communication problems between the Cat® Electronic Technician (ET) and the applicable Electronic Control Module (ECM). Cat ET must communicate with the ECM on the "Cat Data Link" and on the J1939 data link to service the engine.

Indicators on the communication adapter indicate that communication is occurring on a particular data link. The "J1939 / DeviceNet" indicator indicates that the communication adapter is communicating on the J1939 data link. The "J1708" indicator indicates that the communication adapter is communicating on the "Cat Data Link". Cat ET displays a message during the connection if Cat ET cannot communicate on both data links.

The following conditions can cause a communication problem:

  • Incorrect communication adapter

  • Incorrect version of Cat ET

  • Incorrect firmware in the communication adapter

  • Incorrect configuration of Cat ET

  • A problem with electrical power to the communication adapter

  • A problem with electrical power to the engine ECM

  • A problem with the wiring for a data link

  • A problem with the electrical cables between the PC and the service tool connector

Table 1
Troubleshooting Test Steps  Values  Results 

1. Determine the Communication Problem

Note: If an indicator other than the "POWER" indicator is illuminated when Cat® Electronic Technician (ET) is not communicating with an ECM, disconnect and reconnect the communication adapter.
 

Communication Problem 

Result: Both indicators on the communication adapter are not flashing.

Proceed to Test Step 2.

Result: Cat ET indicates that the engine is serviced on both links.

Proceed to Test Step 2.

Result:Cat ET displays a message that indicates the firmware in the communication adapter does not support communication on both data links.

Proceed to Test Step 3.

Result: Cat ET displays an Error "#142 The interface hardware is not responding" message.

Proceed to Test Step 3.

Result:Cat ET displays a message that indicates that Cat ET cannot find an exact match for the software version in the ECM.

Repair: Update Cat ET to the latest available version.

Result: The power indicator is not illuminated.

Proceed to Test Step 5.
 

2. Verify that the Correct Communication Adapter is Being Used

A. A 538-5051 Communication Adapter Gp must be used to with a 370-4617 Cable As (USB) and a 457-6114 Cable As (Datalink Cable CA3) to communicate. The following communication adapters cannot be used because the communication adapters do not communicate over both data links:

- Wireless communication adapter

- 7X-1701 Communication Adapter As

B. Determine the communication adapter that is being used.
 

Communication Adapter
 

Result: An incorrect communication adapter is being used.

Repair: Connect a correct communication adapter. Refer to Troubleshooting, "Electronic Service Tools", if necessary.

Attempt to establish communication. Continue with this procedure if the communication adapter does not communicate on both data links.

Result: A correct communication adapter is being used. However, the "Power" indicator is not illuminated.

Proceed to Test Step 5.

Result: A correct communication adapter is being used. The "Power" indicator is illuminated.

Proceed to Test Step 4.
 

3. Check the Version of the Firmware for the Communication Adapter

The version of the firmware for the communication adapter must be "1.23.54" or higher.
Refer to Special Instruction, REHS8170 for instructions on how to update the firmware in the Comm Adapter III.

A. Electronically disconnect Cat ET. Verify that the "power" indicator on the communication adapter is illuminated.

B. Click the "Utilities" menu.

C. Click the "Comm Adapter III Toolkit" menu.

D. Wait for the tool kit to open. Then, click the "Utilities" menu.

E. Click "Reprogram CA3".

F. Select the latest ".apf" file from the list.

G. Click "OK". Then, click "Begin Flash".

H. Wait for the "Flashes Completed Successfully" message to appear.

J. Click "Toolkit". Verify that the "Software Release Version" is "1.23.54" or higher.

K. Attempt to connect Cat ET.
 

Firmware
 

Result: Cat ET communicates on both data links.

Return to service.

Result: Cat ET does not communicate on both data links.

Proceed to Test Step 4.
 

4. Verify That Cat ET is Configured Correctly

Cat ET must be configured correctly to communicate on both data links.

A. Click the "Utilities" menu.

B. Click the "Preferences" menu.

C. Select the "Communications" tab.

D. Verify that "Caterpillar Comm Adapter III (RP120)" is selected.

If "Caterpillar Comm Adapter III (RP120)" is not an option for selection, the version of Cat ET is incorrect. Version "2015A" or higher must be used.

Update the version of Cat ET. Then, perform this Test Step again.

E. Verify that the port is correct.

F. Verify that the "Enable Dual Data Link Service" option is checked.

G. Click "OK". Cat ET must reconnect in order for any changes to be used.

H. Electronically disconnect Cat ET if changes are made to any of the settings for communications. Electronically connect Cat ET. Attempt to establish communication. Observe the indicators on the communication adapter.

A "limited support" warning should not be displayed. The "J1939 / DeviceNet" and "CDL" indicators should be flashing. The indicator indicates that Cat ET is communicating on both data links.
 

Configured Correctly
 

Result: Cat ET communicates on both data links.

The problem is resolved.

Result: Cat ET does not communicate on both data links. The "POWER" indicator is not illuminated.

Proceed to Test Step 5.

Result: Cat ET does not communicate on both data links. The "POWER" indicator is illuminated.

Proceed to Test Step 6.
 


Illustration 1g02061279
Power terminals at the service tool connector
(Terminal A) +Battery
(Terminal B) −Battery

Table 2
Troubleshooting Test Steps  Values  Results 

5. Check the Electrical Power to the Communication Adapter

A. Check for battery voltage at the service tool connector.
 

Power
 

Result: Battery voltage is not present at the service tool connector.

Repair: Inspect the vehicles wiring and fuses. Determine the cause of the missing voltage. Make the necessary repairs.

Attempt to establish communication after the electrical power is at the service tool connector.

If the service tool does not communicate on both data links, proceed to Test Step 6.

Result: Cat ET indicates that the engine is serviced on both links.

Repair: Verify that the cable between the service tool connector and the communication adapter is OK. Replace the cable, if necessary.

Repair: Replace the communication adapter if the following conditions are true:

1. There is power at the cables "DATA LINK" connector.

2. The communication adapters "POWER" indicator is not illuminated.
 


Illustration 2g01817154

Table 3
Troubleshooting Test Steps  Values  Results 

6. Check the Electrical Power to the ECM

A. Verify that the keyswitch is ON.

B. Refer to Illustration 2. Verify that battery voltage is present at the terminals that are indicated in the Illustration. Be sure to connect the voltmeter between the "UNSWITCHED +BATTERY" terminals and the "-BATTERY" terminals.

C. Verify that battery voltage is present at P1-70.
 

Power
 

Result: Battery voltage is missing from a P1 terminal.

Repair: Inspect the vehicles wiring and fuses. Determine the cause of the missing voltage. Make the necessary repairs.

Attempt to establish communication after the electrical power is at all the appropriate P1 terminals. Continue with this procedure, if necessary.

Result: Battery voltage is present at all the appropriate P1 terminals.

Proceed to Test Step 7.
 

7. Try to Establish Communication With a Bypass Harness

A. Connect the communication adapter to the engine ECM with a 217-0113 Wiring Harness (ECM BYPASS) and a 328-2292 Harness (ELECTRONIC CONTROL MODULE). The harnesses support communication on both data links.

B. Attempt to establish communication.
 

Communication
 

Result: Cat ET communicates on both data links when the bypass harness is used. There is a problem with the wiring harness.

Repair: Repair the data link. Refer to Troubleshooting, "Data Link - Test".
 

If the procedure did not correct the issues, contact your Cat dealer Technical Communicator (TC). For further assistance, your TC can confer with the Dealer Solutions Network (DSN).

Caterpillar Information System:

C280-08 Tier 4 Engine Crankshaft Rear Gear - Remove and Install
G3606 and G3608 Engines Water Pump Seal - Remove
3516B Generator Set Engines with Dynamic Gas Blending High Altitude Derate Occurrence
3412 Generator Set Coolant Level - Test
3512C Generator Set Engine Aftercooler - Remove and Install
C280-08 Tier 4 Engine Flywheel and Ring Gear - Remove and Install
2015/06/05 Recommendations for Cold Weather Operation for C7.1 Generator Set {1225, 1317, 1331}
2015/06/23 A New Information Display is Now Used For Certain Cat® Products {7490}
C280-08 Tier 4 Engine Priority Valve - Remove and Install
3412 Generator Set Sensor Signal (Analog, Active) - Test
3512C Engines for 785C Off-Highway Trucks with Dynamic Gas Blending Electrical Power Supply - Test
349F and 352F Excavators Machine System Specifications Pump Coupling
794 AC Off-Highway Truck Field Assembly Platform - Install
2015/06/25 Cat® Reman Announces Additions to Several Engine Component Portfolios {108F, 1210, 1290, 1405, 7490}
2015/06/26 Cat® Reman Announces Additions to Several Engine Component Portfolios {108F, 1210, 1290, 1405, 7490}
2015/07/07 New Piston and Liner Components Are Available For Certain G3516H Engines {1214, 1215, 1216, 1222, 1239}
2015/06/05 A New Prelubrication Oil Pump Is Used on Certain G3500 Engines {1319}
3412 Generator Set ECM/Personality Module - Test
C280-08 Tier 4 Engine Housing (Front) - Remove and Install
3412 Generator Set Electrical Power Supply - Test
2015/07/24 New Fuel Lines and Mounting Hardware Are Used On Certain 3500 Engines {1252}
3512C Generator Set Engine Exhaust Elbow - Remove and Install
2015/06/05 A New Damper Group Is Used on Certain C175 Petroleum Engines {1205}
G3606 and G3608 Engines Water Pump Seal - Install
Back to top
The names Caterpillar, John Deere, JD, JCB, Hyundai or any other original equipment manufacturers are registered trademarks of the respective original equipment manufacturers. All names, descriptions, numbers and symbols are used for reference purposes only.
CH-Part.com is in no way associated with any of the manufacturers we have listed. All manufacturer's names and descriptions are for reference only.