Improper Customer Access and Asset Merging Within VisionLinkTM and PartStoreTM Through UCID Consolidation{7567, 7606} Caterpillar


Improper Customer Access and Asset Merging Within VisionLinkTM and PartStoreTM Through UCID Consolidation{7567, 7606}

Usage:

769C 01X
Caterpillar Products: All

Introduction

The problem that is identified below does not have a known permanent solution. Until a permanent solution is known, use the solution that is identified below.

Problem

During Universal Customer ID (UCID) consolidation, customer can possibly gain access to another customer's VisionLink and PartStore Information incorrectly. Additionally, it is possible for equipment ownership to be incorrectly transferred to the new account.

Several steps in the UCID consolidation process allow for potential errors to occur, such as wrong UCID number to be entered, UCIDs consolidated prior to verifying that all associated account and asset information should be merged, and the consolidation process is not understood in regards to all the information that will be merged (accounts, DCNs, assets). There are limited safeguards in place to verify all the information included in the consolidation request should be merged.

Solution

Ensure that review of account users and equipment is conducted prior to initiation of UCID consolidation in the UCID Tool. Use the procedure for UCID Consolidation detailed below to conduct validation of PartStore users, VisionLink users and customer equipment within Equipment Data and VisionLink. If it is determined that users or equipment must be removed from an account after consolidation has already occurred, use the steps detailed below to correct the data.

Additional controls have been added to the existing process to help prevent UCIDs from being consolidated incorrectly. On the UCID Tool consolidation screen, the dealer will be presented with a reminder to validate account information and will be required to acknowledge that any necessary account clean-up prior to submitting the request is completed. If a UCID consolidation has been submitted for a Caterpillar Corporate Account customer, the appropriate Corporate Account Manager will be automatically notified to assist with account review. If improper equipment or user logins are found to exist within the consolidated accounts, the Corporate Account Manager will notify the dealer within 24-48 hours of the initial submission in order to allow the dealer to make the necessary corrections to VisionLink and/or PartStore account information.

Procedure

For information on the procedure for UCID consolidation and steps to take when UCIDs are improperly consolidated through the UCID Tool, refer to the document entitled Interim Corrective Process for UCID Consolidation on dealer.cat.com/PL.

Caterpillar Information System:

2014/10/10 Engine News Article List for <B>S/N:</B>8LL Engines {1000}
966M Tier 4 and 972M Tier 4 Wheel Loaders Power Train Modulating Valve (Torque Converter Lockup Clutch) - Remove and Install
2013/08/30 A New Adapter Is Used on Certain 3512C Petroleum Engines {1157}
SR4 and SR4B Electric Power Generation Rewind Data Winding Data for 109-3776 Generator through 109-7874 Generator
374F Excavator Hydraulic System General Information (Return System)
3500E EPA Tier 4 Final and IMO-II/III Switchable Marine Engines Sensor Calibration Required - Test
793F and 797F Off-Highway Trucks Braking System Automatic Retarder Control (ARC)
3512C Oil Well Service Engines Air Shutoff - Test
Installation of G610 Hardware for Cat&reg; Terrain for Motor Graders, Wheel Dozers, and Wheel Loaders {7605} Installation of G610 Hardware for Cat&reg; Terrain for Motor Graders, Wheel Dozers, and Wheel Loaders {7605}
2013/11/21 An Improved ARD Combustion Head is Now Used on Certain Tier 4 Engines {108B, 108E, 108M}
2013/11/11 An Improved ARD Combustion Head is Now Used on the Tier 4 Engines of Certain Machines {108B, 108E, 108M}
SR4 and SR4B Electric Power Generation Rewind Data Winding Data for 6I-0053 Generator through 6I-4860 Generator
CAT Water Delivery System (WDS) and 785D WTR OEM Off-Highway Truck/Tractor Control Manifold (Pilot Oil) - Disassemble
CAT Water Delivery System (WDS) and 785D WTR OEM Off-Highway Truck/Tractor Nozzle - Assemble
CAT Water Delivery System (WDS) and 785D WTR OEM Off-Highway Truck/Tractor Nozzle - Disassemble
CAT Water Delivery System (WDS) and 785D WTR OEM Off-Highway Truck/Tractor Water Cannon - Assemble
CAT Water Delivery System (WDS) and 785D WTR OEM Off-Highway Truck/Tractor Water Cannon - Disassemble
CAT Water Delivery System (WDS) and 785D WTR OEM Off-Highway Truck/Tractor Water Pump (Stainless Steel) - Assemble
CAT Water Delivery System (WDS) and 785D WTR OEM Off-Highway Truck/Tractor Water Pump (Stainless Steel) - Disassemble
CAT Water Delivery System (WDS) and 785D WTR OEM Off-Highway Truck/Tractor Water Pump (Stainless Steel) - Remove and Install
Water Delivery System and 777F WTR, 777G WTR and 785D WTR OEM Off-Highway Trucks Service Tools
C32 Generator Set Plate Locations and Film Locations
Customer Assembly Requirements for C7.1, C4.4, and C3.4B Engines {1000, 108D} Customer Assembly Requirements for C7.1, C4.4, and C3.4B Engines {1000, 108D}
C32 Generator Set Sound Information
Back to top
The names Caterpillar, John Deere, JD, JCB, Hyundai or any other original equipment manufacturers are registered trademarks of the respective original equipment manufacturers. All names, descriptions, numbers and symbols are used for reference purposes only.
CH-Part.com is in no way associated with any of the manufacturers we have listed. All manufacturer's names and descriptions are for reference only.