Instructions to Register the Retrofit and Submit Service Reporting {1000, 3000, 7000, 7570} Caterpillar

Caterpillar Products

All

Engine Package

CX38-P800 (S/N: B4R1-UP; A3X1-UP)

Introduction

A machine retrofit is the adaptation of newer technology or content to older models of equipment. When a prime mover is retrofitted, the machine will contain parts that are not in the parts book. This compromises the service support for this equipment.

Documenting changes to a machine configuration is an advantage to Caterpillar and the dealer technicians that are sent to repair a machine. By identifying that the machine has been reconfigured, the technician will have a better opportunity to have the correct parts, tooling, and service information. Identifying that the machine has been reconfigured will also allow Caterpillar to include the retrofitted serial numbers in applicable Service Letters.

Table 1 can be filled in by a customer or Service Technician and entered into the system. Table 1 can be used as a template to record machine information while at the job site. The information can then be entered into the system when database access is available.

There are two separate instructions for retrofit registering. For instructions on registering a serialized component, refer to "Registering a Serialized Component". For instructions on registering a non-serialized component, refer to "Registering a Non-Serialized Component".

The following list contains some examples of Serialized Components:

• Engines

• Transmissions

• Diesel Particulate Filters (DFP's)

• Blades

• Rippers

The following list contains some examples of Non-Serialized Components:

• Emissions Upgrade Groups (EUG's)

• Stairways

• Handrails

• Lights

• Cutting Edges

• Tires

Registering a Serialized Component

For instructions on registering a serialized component such as an engine, transmission, blade, or seat assembly, refer to "Instructions to Register a Serialized Component"

For instructions on registering a diesel particulate filter (DPF) or multiple serialized components, refer to "Instructions to Register a Serialized Component in Product Configuration"

Instructions to Register a Serialized Component

Registering a serialized component such as an engine and/or a transmission retrofit must occur in the following two places within SIMSi:

• Service Reporting

• Product Information

Instructions to Register a Serialized Component

Show/hide table

Illustration 1	g02321937
Typical view of SIMSi

1. Go to SIMSi at the following address:
   https://sims.cat.com/sims/simsi/index.jsp
   
   Show/hide table

   Illustration 2	g02321974

2. Click on "Service Reporting" on the top menu.

3. Click on "Report Service" on the left side menu.
   Show/hide table

   Illustration 3	g03817573

   Note: Refer to Illustration 3 for Step 4 through Step 11.

4. Enter information for the dealership and machine in "Service Report Common Info" section.

5. Enter information in the "Part Causing Failure" section.

   1. Enter the major component part number within the machine retrofit as the "Part Causing Failure".

      For example, enter the engine arrangement part number if installing an emission repower engine.

   2. Select "Cat" or "Non-Cat".

6. Enter the quantity in the "Qty" field.

7. Enter the correct problem description code in the "Desc Cd" section.

   Type in or select the Binoculars to find the code for "Desc Cd". If a part is replaced, the code should be "SO" for removed. "SI" would be used for a second entry to show the installed component. "97" can be used for Emissions when reporting a failure.

   Note: All retrofits will use "SI" and include the information on the component installed. If the retrofit is a change in design and is replacing the earlier design, the "SO" will also be used for the removed component.

   Note: Click on the binoculars if you are not sure of your problem description code.

8. In the "Group Number" field, enter the highest level retrofit part number.

9. For machines that only require an installation, check the box for "Non-failure service".

10. In the "Comments" field, enter the replaced component serial numbers.

    Note: When a serialized component is removed, the serial number should be entered into the "Comments" section for reference in the future. The serialized component should be entered as an additional line. Use the Components "SMCS" code for the original "Group Number".

    1. When installing a repower engine Down Load a Product Status Report from the new engine. Attach the Product Status Report to the SIMS entry for future reference.

11. After all the information has been entered, click "Add Record" at the bottom of the screen.
    Show/hide table

    Illustration 4	g02322533

12. After the record has been added successfully, there will be a confirmation pop-up message. Click "OK" on the message.

13. Confirm that the record was added successfully by completing Step 13.a through Step 13.e.
    Show/hide table

    Illustration 5	g02322573

    1. Click on "Sales & Service" on the top menu.

    2. Click on "Sales/Service by Serial Number" on the left menu.
       Show/hide table

       Illustration 6	g02322595

    3. In the "Sales And Service By Serial Number" screen, enter the serial number of the machine in the "Serial Number" section.

    4. Click "Search" on the bottom of the screen.
       Show/hide table

       Illustration 7	g02322697

    5. The record that was added should be displayed in the "Service History".

Instructions to Register a Serialized Component in Product Configuration

Show/hide table

Illustration 8	g02321937
Typical view of SIMSi

1. Go to SIMSi at the following address:
   https://sims.cat.com/sims/simsi/index.jsp
   
   Show/hide table

   Illustration 9	g02730420
   Typical view of SIMSi

2. Select the "Product Information" tab at the top of the screen.

3. Select the "Product Configuration" link on the left side of the screen.

4. Enter the serial number of the machine in the box.
   Show/hide table

   Illustration 10	g02730435
   Typical view

5. Click on the "Modify" link.
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   Illustration 11	g02730442
   Typical view

6. Select "Add Related Serial Number".
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   Illustration 12	g02730504
   Typical view

7. Enter the information in the following fields:

   • "Serial Number"

   • "Install Date"

   • "Reference Number"

   Click "Add Related Serial Number".

   Show/hide table

   Illustration 13	g02730514

   Note: If an error is made, the item can be deleted or edited by selecting "Modify" next to the specific item.

   1. When entering a serial number component, always use the component code. Example 1000 for engine.

Instructions to Register a Diesel Particulate Filter (DPF) or Multiple Serialized Components

Retrofit registering of a diesel particulate filter or multiple serialized components must occur in the following two places within SIMSi:

• Service Reporting

• Product Information

Instructions to Register a Diesel Particulate Filter (DPF) or Multiple Serialized Components in Service Reporting

Show/hide table

Illustration 14	g02321937
Typical view of SIMSi

1. Go to SIMSi at the following address:
   https://sims.cat.com/sims/simsi/index.jsp
   
   Show/hide table

   Illustration 15	g02321974

2. Click on "Service Reporting" on the top menu.

3. Click on "Report Service" on the left side menu.
   Show/hide table

   Illustration 16	g03817623

   Note: Refer to Illustration 16 for Step 4 through Step 11.

4. Enter information for the dealership and machine in "Service Report Common Info" section.

5. Enter information in the "Part Causing Failure" section.

   1. Enter the part number that failed and the group number or component code. If the parts replacement is for an upgraded or retrofit, use the kit number or major component part number within the machine retrofit as the "Part Causing Failure".

      For example, enter the compression brake part number, if installing an engine compression brake system.

   2. Select "Cat" or "Non-Cat".

6. Enter the quantity in the "Qty" field.

7. Enter the correct problem description code in the "Desc Cd" section.

   Type in or select the Binoculars to find the code for "Desc Cd". If a part is replaced, the code should be "SO" for removed. "SI" would be used for a second entry to show the installed component. "97" can be used for Emissions when reporting a failure.

   Note: All retrofits will use "SI" and include the information on the component installed. If the retrofit is a change in design and is replacing the earlier design, the "SO" will also be used for the removed component.

   Note: Click on the binoculars if you are not sure of your problem description code.

8. In the "Group Number" field, enter the highest level retrofit part number.

   For example, enter the conversion kit, modification kit, or after-treatment group number. For repowers enter the part number of the Conversion Gp.

9. For machines that only require an installation, check the box for "Non-failure service".

10. In the "Comments" field, enter the replaced component serial numbers.

    Note: When a serialized component is removed, the serial number should be entered into the "Comments" section for reference in the future. If multiple components are removed, enter all of the serial numbers in the "Comments" section. The serialized component should be entered as an additional line. Use the machine arrangement number for the original "Group Number".

11. After all the information has been entered, click "Add Record" at the bottom of the screen.
    Show/hide table

    Illustration 17	g02322533

12. After the record has been added successfully, there will be a confirmation pop-up message. Click "OK" on the message.

13. Confirm that the record was added successfully by completing Step 13.a through Step 13.e.
    Show/hide table

    Illustration 18	g02322573

    1. Click on "Sales & Service" on the top menu.

    2. Click on "Sales/Service by Serial Number" on the left menu.
       Show/hide table

       Illustration 19	g02322595

    3. In the "Sales And Service By Serial Number" screen, enter the serial number of the machine in the "Serial Number" section.

    4. Click "Search" on the bottom of the screen.
       Show/hide table

       Illustration 20	g02363898

    5. The record that was added should be displayed in the "Service History".

Instructions to Register a Diesel Particulate Filter (DPF) or Multiple Serialized Components in Product Information

Repeat the following steps for multiple entries.

Show/hide table

Illustration 21	g02321937
Typical view of SIMSi

1. Go to SIMSi at the following address:
   https://sims.cat.com/sims/simsi/index.jsp
   
   Show/hide table

   Illustration 22	g02730420
   Typical view of SIMSi

2. Select the "Product Information" tab at the top of the screen.

3. Select the "Product Configuration" link on the left side of the screen.

4. Enter the serial number in the box.
   Show/hide table

   Illustration 23	g02730435
   Typical view

5. Click on the "Modify" link.
   Show/hide table

   Illustration 24	g02730442
   Typical view

6. Select "Add Related Serial Number".
   Show/hide table

   Illustration 25	g02730504
   Typical view

7. Enter the information in the following fields:

   • "Serial Number"

   • "Install Date"

   • "Reference Number"

   Click "Add Related Serial Number".

   Show/hide table

   Illustration 26	g02730514

   Note: If an error is made, the item can be deleted or edited by selecting "Modify" next to the specific item.

   1. When entering a serial number component, use the "SMCS" code for the reference number. Do not use the arrangement number.

Registering a Non-Serialized Component

When installing an Emissions Upgrade Group (EUG), since the engine serial number is the same, record the new arrangement number in the SIMSi comments field.

Note: Three entries will be needed for after-treatment. One for each component including the Diagnostic Module. Record the Serial Number in the comments field. Enter one line for the Catalyst, one line for the filter, and one line for the Diagnostic module.

Instructions to Register a Non-Serialized Component

Registering the retrofit of a non-serialized component must occur in the following two places within SIMSi:

• Service Reporting

• Product Information

Instructions to Register a Non-Serialized Component in Service Reporting

Show/hide table

Illustration 27	g02321937
Typical view of SIMSi

1. Go to SIMSi at the following address:
   https://sims.cat.com/sims/simsi/index.jsp
   
   Show/hide table

   Illustration 28	g02321974

2. Click on "Service Reporting" on the top menu.

3. Click on "Report Service" on the left side menu.
   Show/hide table

   Illustration 29	g02322013

   Note: Refer to Illustration 29 for Step 4 through Step 11.

4. Enter information for the dealership and machine in "Service Report Common Info" section.

   Note: When performing a replacement, the original part number will be entered in the "Part Causing Failure".

5. Enter information in the "Part Causing Failure" section.

   1. Enter the major component part number within the machine retrofit as the "Part Causing Failure".

      For example, enter the compression brake part number, if installing an engine compression brake system.

   2. Select "Cat" or "Non-Cat".

6. Enter the quantity in the "Qty" field.

7. Enter the correct problem description code in the "Desc Cd" section.

   Type in or select the Binoculars to find the code for "Desc Cd". If a part is replaced, the code should be "SO" for removed. "SI" would be used for a second entry to show the installed component. "97" can be used for Emissions when reporting a failure.

   Note: All retrofits will use "SI" and include the information on the component installed. If the retrofit is a change in design and is replacing the earlier design, the "SO" will also be used for the removed component.

   Note: Click on the binoculars if you are not sure of your problem description code.

8. In the "Group Number" field, enter the highest level retrofit part number.

   For example, enter the conversion kit, modification kit, or after-treatment group number. For repowers enter the part number of the Conversion Gp.

9. For machines that only require an installation, check the box for "Non-failure service".

10. In the "Comments" field, enter the replaced component serial numbers.

    Note: When installing an Emissions Upgrade Group (EUG), since the engine serial number is the same, record the new arrangement number in the SIMSi "Comments" field. The serialized component should be entered as an additional line. Use the machine arrangement number for the original "Group Number".

    Note: When a serialized component is removed, the serial number should be entered into the "Comments" section for reference in the future. If multiple components are removed, enter all of the serial numbers in the "Comments" section.

11. After all the information has been entered, click "Add Record" at the bottom of the screen.
    Show/hide table

    Illustration 30	g02322533

12. After the record has been added successfully, there will be a confirmation pop-up message. Click "OK" on the message.

13. Confirm that the record was added successfully by completing Step 13.a through Step 13.g.
    Show/hide table

    Illustration 31	g02322573

    1. Click on "Sales & Service" on the top menu.

    2. Click on "Sales/Service by Serial Number" on the left menu.
       Show/hide table

       Illustration 32	g02322595

    3. In the "Sales And Service By Serial Number" screen, enter the serial number of the machine in the "Serial Number" section.

    4. Click "Search" on the bottom of the screen.
       Show/hide table

       Illustration 33	g02322697

    5. The record that was added should be displayed in the "Service History".
       Show/hide table

       Illustration 34	g02329017

    6. Click on the "Product Configuration" link on the top of the screen.
       Show/hide table

       Illustration 35	g02322753

    7. Verify that the record was added in the "Product Configuration" screen.

Instructions to Register a Non-Serialized Component in Product Information

Show/hide table

Illustration 36	g02321937
Typical view of SIMSi

1. Go to SIMSi at the following address:
   https://sims.cat.com/sims/simsi/index.jsp
   
   Show/hide table

   Illustration 37	g02730420
   Typical view of SIMSi

2. Select the "Product Information" tab at the top of the screen.

3. Select the "Product Configuration" link on the left side of the screen.

4. Enter the serial number in the box.
   Show/hide table

   Illustration 38	g02730435
   Typical view

5. Click on the "Modify" link.
   Show/hide table

   Illustration 39	g02730633
   Typical view

6. Select "Add Attachment".
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   Illustration 40	g02730639

7. Enter the information in the following fields:

   • "Attachement Type"

   • "Attachment Install Date"

   • "Attachment Reference Number"

   Click "Add Attachment".

Instructions to Update Customer Information in SIMSi

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Illustration 41	g03143456

1. From the "Sales/Service by Serial Number" screen, enter the serial number of the machine in the "Serial Number" section.

2. Click "Search" on the bottom of the screen.
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   Illustration 42	g03143502

3. Select "Customer Name and Address" from the menu.
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   Illustration 43	g03143514

4. In the "Customer Name and Address Detail" window, check the box next to "Update".

5. As needed, change the customer information. Click on "Update" when finished.

Instructions to Submit Service Reporting

Inorder to enable service reporting with specific information as known for failure analysis and problem root cause investigation and corrective action, correct SIMS reporting must be followed. The following information will provide the steps to correctly submit service reporting.

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Illustration 44	g03394602

1. Go to the SIMS homepage by navigating to "https://sims.cat.com".
   Show/hide table

   Illustration 45	g03394610

2. Click on "Service Reporting" along the top tool bar.
   Show/hide table

   Illustration 46	g03394614

3. Click on "Report Service" along the left side tool bar.
   Show/hide table

   Illustration 47	g03394622

   Show/hide table

   Illustration 48	g03394704
   View of an example of how to fill out the "Report Service" page

4. The fields within SIMS can continue to be completed the same as traditional Caterpillar products, except for the fields that are listed below.

   • Serial Number. Caterpillar reference serial number. Refer to "mining.cat.com/producthealth" for a list of Expanded CAT Mining Product serial numbers.

   • Part Number. "BU_" and the actual part number. Indicate that the part is Non-CAT. The actual part number is the Bucyrus, Unit Rig, O&K, Teryx, and other acquisition part number. The actual part number is the number found in the part manual for that specific machine. Refer to Illustration 1 to view an example.

   • Group Number. "BU_" and the actual group number. Indicate that the part is Non-CAT. The actual part number is the Bucyrus, Unit Rig, O&K, Teryx, and other acquisition part number. The actual part number is the number found in the part manual for that specific machine. Refer to Illustration 1 to view an example.

   • Automatic SIMS Entry (from work order/business system): Apply the same requirements as for Manually Creating a SIMS entry.