Registration of Product Link in EquipmentManager{7606} Caterpillar

Articulated Truck: All

Asphalt Paver: All

Backhoe Loader: All

Compact Wheel Loader: ALL

Earthmoving Compactor: All

Excavator: All

Integrated Toolcarrier: All

Landfill Compactor: All

Load Haul Dump: All

Mini Hydraulic Excavator: All

Motor Grader: All

Multi Terrain Loader: All

Off-Highway Truck/Tractor: All

Paving Compactor: All

Skid Steer Loader: All

Soil Compactor: All

Telehandler: All

Track Feller Buncher: Caterpillar

Track-Type Loader: All

Track-Type Skidder: All

Track-Type Tractor: All

Wheel Dozer: All

Wheel Loader: All

Wheel Skidder: All

Wheel Tractor-Scraper: All

Introduction

The problem that is identified below does not have a known permanent solution. Until a permanent solution is known, use the solution that is identified below.

Problem

Occurrences of lost registration data have been reported from the field. In some instances when the PL321 is registered, the registration message will not be processed by EquipmentManager. As a result, all subsequent messages from the Product Link module will remain in a pending state. The messages will be processed once the registration is successfully completed.

The issue may occur during the following events:

• When a deregistered PL121 module is being upgraded to a PL321 system

• When a PL121 is registered as part of a PL321 system, and then the PL121 is registered as a stand-alone PL121

• When a PL321 is deregistered, the PL300 is replaced and the PL321 is registered again

From a user viewpoint, the registration message will seem to have been lost as no communication of registration confirmation is returned from EquipmentManager. The onboard status will continue to display "Confirmation Pending" in Caterpillar Electronic Technician (Cat ET). This failure mode may result in a delay in receiving registration confirmation.

Note: A failed registration that occurs because of an invalid dealer code or machine serial number is not due to an unprocessed registration message.

Solution

The EquipmentManager system will log the unprocessed registration message. A product support analyst will be notified of the occurrence. During normal business hours of US (Central Time), the product support analyst will trigger a remote registration. The analyst will use the information from the unprocessed registration message. No further actions will need to be taken by the user.