2002/06/17 Caterpillar

Machine Engines:

All

OEM Service Interlink is a secure web site that provides model specific information that can be used in servicing Original Equipment Manufacturer (OEM) products that are powered by CAT Engines. Access to the web site requires an ID and a Password from Corporate Web Security. The database is capable of providing the following information:

• Contacting information for the OEM and Selling Dealer

• OEM Service Manuals

• OEM Parts Manuals

• OEM Wiring Diagrams

• OEM Training Manuals

• Servicing Information

• Dealer added CAT content

• Dealer added non-CAT content

• Installation Audit Reports

• OEM Attachment Information

• Digital Photographs

Whenever a Servicing Dealer accesses the database to obtain OEM information, the system automatically sends an e-mail to the OEM and to the Selling Dealer. The e-mail will contain the following information: customer name, customer's phone number, servicing dealer's name, servicing dealer's phone number and the reason for the service call.

The OEM Service Interlink web site can be accessed at the following address:

The web site is currently available to Dealers and the web site can be used for downloading information at this time.

The OEM Service Interlink web site will be announced to the Original Equipment Manufacturers on 1July 2002.

More information can be found at the CAT Powernet web site at the following address: