Obtaining Factory Passwords and Software Enabled Attachments{7610, 7620} Caterpillar

Caterpillar Products:with Electronic Control Modules that Use Flash Programming All

Introduction

The Caterpillar Factory Passwords System (FPS) is used to calculate passwords that allow service personnel to access protected operations. The FPS may also be known as Level III. Many of Caterpillars electronic control modules require passwords in order to change items such as fuel settings and engine horsepower.

If a cost is associated with the operation (engine horsepower or optional attachment software), the FPS will bill the organization that performed the service. All operations are stored in a database that is accessible by Caterpillar and dealer personnel.

The Factory Passwords System (FPS) is available on the Internet at "https://fps.cat.com". The FPS copies the "JUZ1xx" application that was available on the Caterpillar network in "AIMS".

Note: The screens that are shown within the document may change over time. Also, if an error message is encountered, use the "Help" screen for additional information and support.

Passwords may also be required in order to install optional attachment software. This instruction explains the process of determining the price of an attachment feature, for ordering attachment features, and for the installation of attachment features.

Factory Passwords System (FPS)

1. The factory passwords system is available on the web site at "https://fps.cat.com".

   Note: In order to access the factory passwords system, you must have a login ID for the Corporate Web Security (CWS) and you must have authorization for FPS. Contact your local security coordinator for assistance.

   Upon accessing FPS, users are verified through the "Corporate Web Security" web site.

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Illustration 1	g00847746
Corporate Web Security (CWS) login screen

2. Enter your "Login ID" and "Password" into the Corporate Web Security site. Click on "Click Here To Login". Refer to Illustration 1.

   After logging in, the web site for FPS will appear.

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Illustration 2	g00947926
Primary input screen, FPS website

3. The following options are located in the upper right corner of the FPS website. Refer to Illustration 2.

   FPS - Click on "FPS" in order to return to the primary input screen.

   Estimate - Click on "Estimate" in order to determine if a cost is associated with engine rerate passwords.

   History - Click on "History" in order to see the password history for a product serial number.

   Feedback - Click on "Feedback" in order to send comments or questions to the FPS analyst.

   Help - Click on "Help" for additional information and support. Also, use the "Help" screen for assistance with any error messages that may occur.

4. A cost may be associated with the factory passwords for engine horsepower. In order to determine if a cost is associated with the factory passwords for an engine rerate, select "Estimate" from the upper right-hand menu on the screen. Refer to Illustration 2. When "Estimate" is selected from the FPS webpage, Illustration 3 will appear.

   If an estimate is not desired, go to Step 7.

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Illustration 3	g00948016
Estimate Charge screen

5. Enter the following information and click on the "Submit" button:
   • "Product Serial Number"

   • "Reason Code"

   • "Old Interlock"

   • "New Interlock"

   When the requested information has been entered and the "Submit" button has been clicked, Illustration 4 will appear.

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Illustration 4	g00948019
Estimated Rerate Charge summary page

6. After the estimated cost is established, the user can generate passwords by clicking "Calculate Passwords". Refer to Illustration 4.

   After "Calculate Passwords" has been clicked, the primary input screen will appear (Illustration 2).

7. Enter the following information and click on the "Submit" button. Refer to Illustration 2.
   • "Product Serial Number"

   • "Engine Units"

   • "Work Order Number"

   • "Service Tool Serial Number"

   • "ECM Serial Number"

   • "Total Tattletale Value"

   • "Reason Code"

   • "Old Interlock" (if applicable)

   • "New Interlock" (if applicable)

   Note: If the "Estimate Rerate Charge" was performed, the following information will be preloaded: "Product Serial Number", "Reason Code", "Old Interlock" and "New Interlock".

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Illustration 5	g00948022

8. If a cost is associated with Rerate Passwords, enter the following information and click on the "Submit" button. Refer to Illustration 5.
   • "Invoiced Dealer"

   • "Customer Control Number"

   A summary screen will appear (Illustration 6).

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Illustration 6	g00872025

9. If a cost is associated with Part-Numbered Passwords, there are currently two options available. Refer to Illustration 7.
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   Illustration 7	g00948027

   1. For billing purposes, enter the following information and click on the "Submit" button.
      • "Invoiced Dealer"

      This dealer code must match the registered owner of the service tool that is being used to install the feature. If you are not sure what dealer code was used to license ET or STW, go to https://on-linelicensing.cat.com and do a search on your ET or STW license number. Record the dealer code that was saved with your license. This may be a main store rather than a branch store.

   2. For ECM replacement purposes, enter the following information and click on the "Submit" button.
      • "Previous ECM Serial Number"

      For ECM replacement purposes, one set of free passwords may be obtained for a failed ECM. The serial number of the failed ECM needs to be provided. After the serial number of the failed ECM is entered, the system will perform the following actions:

      • Verify that the failed ECM serial number had the attachment registered

      • Compare the product or engine serial number on the new ECM with the registered attachment

      If both of these conditions are met, passwords will be provided without charge. If the failed ECM did not have the attachment registered or if the attachment was registered to that ECM but on a different product, an error will appear. This error will request the user to enter the appropriate billing information in order to receive passwords. A summary sheet will appear (Illustration 8).

      Note: The ECM serial number that is reported as a failed ECM will no longer be supported by ET and must be removed from service.

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Illustration 8	g00872025
Summary screen

10. The summary screen displays the following information. This information is stored in the Caterpillar database for future reference.
    • Parameters that were entered by the user

    • The owner of the product

    • The owner of the service tool

    • The two factory passwords

    • The cost (if applicable)

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Illustration 9	g00948029

11. The user also has the option of obtaining the history of a product. Select "History" from the upper right-hand menu of the screen. Illustration 9 will appear. To view a products history, type in the products serial number. A summary screen will appear (Illustration 10).

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Illustration 10	g00948031

12. The user can also send feedback to the FPS Analyst. Select "Feedback" from the upper right menu on the screen.

    The following screen will appear (Illustration 11).

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Illustration 11	g00847759
Feedback screen

13. Enter your feedback information in the Feedback box. When you have completed the feedback information, click on "Send Feedback". A confirmation message will appear (Illustration 12).

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Illustration 12	g00849462
Confirmation message

14. FPS contains various help messages. Click on "Help" from the upper right-hand menu on the screen. The "Help" screen will appear (Illustration 13).

    Note: Help pages will continually change as feedback is addressed.

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Illustration 13	g00948032
Help screen

15. The Help pages contain a few screens of special note.
    • The "Error Messages" page provides a list of all error messages that the user can receive while obtaining passwords. Each error message has specific instructions that address the listed error (Illustration 14).

    • Step 1 discussed how to obtain access to the FPS web site through your local security coordinator. The help pages contain a list of these coordinators.

    • For particular product support, click on "Support information". A page with the latest product support will appear. This page contains a list of support phone numbers for specific products.

Illustration 14	g00948033
Error messages screen

Explanation of Software Enabled Attachments

Certain attachments are enabled in the product software by a password. This section explains the following processes:

• Determining the price of an attachment feature

• Ordering attachment features

• Installation of attachment features

Some software enabled attachments may include additional features. These features include:

• ECM Swap Detection: The ECM will notify the operator and service person if an ECM that contains an attachment is moved to another machine.

• Temporary Installation: Allows the dealer to turn on the feature for a service interval without charge, allowing a new ECM in a remote location to be replaced and fully enabled (temporarily) without passwords. The Temporary Installation feature also can be used as a one-time free trial to let a customer try out a feature.

• Overflash Protection: This feature prevents the user from inadvertently flashing over software that contains a password protected software enabled attachment. If this software was flashed over, the new software would cause the user to obtain new passwords in order to reinstall the feature.

Permanent Installation - Electronic Technician (ET) Service Tool

1. On the ET Configuration Screen (Illustration 15), the attachment features will appear as regular configuration parameters.

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Illustration 15	g00948084
ET Configuration screen

2. When you attempt to install one of the attachments, a screen will pop up requesting factory passwords. Refer to Illustration 16.

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Illustration 16	g00948087
Factory password screen

3. After the passwords are entered into the service tool, the regular configuration window will appear.

Temporary Installation

Some attachments are capable of temporarily installing features. When a feature is temporarily installed, no billing is involved. There are two methods to temporarily installing an attachment feature:

• Before the ECM clock has accumulated 50 hours

• After the ECM clock has accumulated 50 hours

Before the ECM Clock Has Accumulated 50 Hours

If the ECM has less than 50 hours and the desired feature has never been permanently installed, the dealer may temporarily install the feature. Turn on the feature by changing the temporary installation status from "uninstalled" to "installed". There is no charge for a temporary installation and there will be no password prompt. Refer to Illustration 17.

Illustration 17	g00948089
Change parameter value screen

After the ECM Clock Has Accumulated 50 Hours

If an ECM has more than 50 hours, a password will be required to change the temporary installation status from "uninstalled" to "installed". When the user attempts to change the temporary installation status, a new window will pop up. This window (Illustration 2) will prompt the user for the information that is required by the factory password system. To be granted a password, the user must enter all of the required information. The factory password system will grant the user passwords without charge.

Once this status has been changed, a free use timer will begin to count down. Customer allocated free use time is determined on an application basis. Once the free use time has expired, the feature will automatically be deactivated on the next startup. At that time, the temporary free use option for that feature will become unavailable.

Enabling the Attachment

Once an attachment has been installed, the attachment can be enabled and disabled by using a parameter found on the configuration screen. A factory password is not needed to enable or disable an installed attachment. However, customers can set up their own passwords in order to protect a feature from being enabled or disabled. Refer to Illustration 18.

Customer passwords can be changed at any time. Customer passwords are changed individually (that is, password 1 is changed independent of password 2). If a password has never been entered, the service tool will allow the password to be changed immediately. If a password has already been entered, ET will first prompt the user to enter the current customer password before allowing this password to be changed. If a customer forgets the password, a service technician must get a factory password to reset the customer passwords. When customer passwords are reset, the Total Tattletale is incremented and all of the old passwords are rendered obsolete.

Illustration 18	g00948091

ECM Replacement

If an ECM fails, there is a mechanism to install the attachment on a replacement ECM without charge. This process requires the use of the failed ECMs serial number. The ECMs 10-digit serial number is stamped on the outside of the ECM. Refer to Illustration 19.

Illustration 19	g00949533
ECM Serial Number Format

Follow the steps required for permanent installation of the new ECM. Refer to Step 9.b in the previous section titled ""Factory Password System (FPS)" ".

ECM Replacement Errors

Swap Detection

ECM swap detection is performed in order to prevent the inadvertent movement of an ECM that is used for a software-enabled attachment. Swap detection uses a "buddy system" with another ECM on the product. The specific software-enabled attachment documentation should specify if this feature is active and which ECM's are involved in the detection.

If either "buddy" involved in this feature is swapped with a dissimilar ECM, the software-enabled attachment will go into a safe mode (and usually turn off). The software-enabled attachment will then report an event in order to notify the service person and operator that the product may have changed functionality. The event will indicate "Feature Mismatch with ECM Swap".

There are two ways to clear this event. The easiest way is to swap the ECMs back to their original locations. If the ECM's are not swapped back, the event will become inactive after 20 hours (allowing enough time to inform most operators of changed functionality). Passwords are required to leave the ECM's swapped and to clear the logged event. Before clearing this event, update the product serial number on the swapped ECM's. A configuration item will become available on the service tool configuration screen called "Premium Feature Mismatch Reconciliation Status". This parameter can also appear as "Recon Status". Refer to Illustration 20.

Passwords must be obtained in order to change the status of "Recon Status" from "Not OK" to "OK". When the status of "Recon Status" is changed from "Not OK" to "OK", the event will be cleared. Once the event is cleared, the ECM that contains the software-enabled attachment will assume that the attachments movement was intentional. The ECM will then return to its original status.

Illustration 20	g00948272
Configuration Screen - Recon Status

Overflash Protection

Overflash protection prevents the software-enabled attachment from being lost during flash. If the software that is being flashed will overwrite the status of an installed password-protected attachment, flash will be prevented.

Additional Information

1. The features that have been discussed are all non-returnable features.

2. Ensure that any required hardware is installed prior to activating the software.

3. The "Estimate" function on the fps.cat.com website will not provide price estimates for software-enabled attachments. The price is determined by looking up the part number in Antares. For example, the following Illustrations (Illustration 21 and Illustration 22) are examples of a part associated with a software-enabled attachment.

   Note: Only Caterpillar dealers have access to the Antares system. If you do not have access to the Antares system, for the price of software-enabled attachments, consult your Caterpillar dealer.

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Illustration 21	g00952014

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Illustration 22	g00949580

4. On some engine-based features, the serial number of the engine is used instead of the Product serial number. For tracking purposes, be sure to record this serial number.

5. Subsequent passwords for the same serial number, ECM serial number, and feature combination are free. If you are unsure if previous passwords were registered, go to the "History" area of the fps.cat.com website. From this website, you can check the registered history of your product.

6. A password is available (without charge) for ECM replacement. However, once this feature is used, the ECM reported as the failed ECM will no longer be serviced.