Usage:
30Jan2019 |
After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING THE CAB ISOLATION MOUNTS ON CERTAIN 966L, 972L, 972M, 980L, 980M, AND 982M MEDIUM WHEEL LOADERS |
|
7301 | PS53967 |
NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53967" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
TERMINATION DATE |
31Jan2021 |
PROBLEM
The existing cab isolation mounts can fail, while operating in block handler or steel mill application, on certain 966L, 972L, 972M, 980L, 980M, and 982M Medium Wheel Loaders. If the existing cab isolation mounts fail, it will affect the ride quality. |
AFFECTED PRODUCT
Model | Identification Number |
966L | FRS01176 |
972L | RFB01083-01084, 1091, 1108 |
972M | A8P00361, 365, 377, 379, 445, 449, 553, 573, 654, 985, 1089, 1094, 1607, 1635, 1668, 1761 JPR00357 |
980L | D8Z10241-10244, 10251-10257, 10271, 10273, 10275-10277, 10282-10283, 10285, 10288-10290, 10293, 10298, 10319-10332, 10334-10336, 10338-10340, 10353, 10355-10361, 10363-10365, 10369-10379, 10382-10386, 10390-10393, 10407, 10410-10412, 10427-10431, 10451, 10457, 10476-10479, 10481, 10486-10489, 10491-10494, 10507-10512, 10514-10522, 10524-10527, 10532-10534, 10536, 10539, 10542, 10553, 10571, 10574-10575, 10578-10579, 10599-10601, 10604, 10606, 10608-10609, 10623-10627, 10629-10631, 10641-10643 |
980M | KRS02616, 2698, 2721, 2726, 2733, 2740, 2747, 3067, 3113, 3215 MK210231-10232, 10239-10241, 10338, 10346-10347, 10372, 10374, 10390, 10440, 10444, 10469, 10495, 10498, 10559, 10581 N8T00805, 810, 812-813, 815, 819-820, 822, 824, 832, 866, 868, 870-872, 902 WW300212 XDJ00185 |
982M | F9A00404-00405 |
PARTS NEEDED
Qty |
Part Number | Description |
16 | 8T4186 | BOLT-HEX HEAD |
16 | 8T7934 | WASHER-HARD |
4 | 3634466 | MOUNT-VISCOUS |
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
ACTION REQUIRED
Remove the existing failed cab isolation mounts and install new 363-4466 Viscous Mounts with new 8T-7934 Washers (5mm) and 8T-4186 Bolts (M10x1.5 by 40mm). Note: Ensure that all safety information, warnings, and instructions are read and understood before any operation or any maintenance procedures are performed. Refer to the Operation and Maintenance Manual "Safety Section". Refer to the Service Manual if/as necessary. |
SERVICE CLAIM ALLOWANCES
0-24 mo |
||||||
25-63 mo |
NOTE: This is a 2.0-hour job | ||||||
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |