PRODUCT SUPPORT PROGRAM TO IMPROVE THE SERVICEABILITY OF THE RIGHT HAND FRONT UPPER SUSPENSION ON CERTAIN 775F OFF-HIGHWAY TRUCKS, WITH TPMS THAT HAVE INSTALLED THE NEW RIGHT HAND UPPER SUSPENSION MOUNTING HARDWARE Caterpillar

PRODUCT SUPPORT PROGRAM TO IMPROVE THE SERVICEABILITY OF THE RIGHT HAND FRONT UPPER SUSPENSION ON CERTAIN 775F OFF-HIGHWAY TRUCKS, WITH TPMS THAT HAVE INSTALLED THE NEW RIGHT HAND UPPER SUSPENSION MOUNTING HARDWARE

Usage:

TEBE1417-00

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08May2014

X156
X286

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Containment - Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM TO IMPROVE THE SERVICEABILITY OF THE RIGHT HAND FRONT UPPER SUSPENSION ON CERTAIN 775F OFF-HIGHWAY TRUCKS, WITH TPMS THAT HAVE INSTALLED THE NEW RIGHT HAND UPPER SUSPENSION MOUNTING HARDWARE
1439 7494 7201		PS90382

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NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:	When reporting the repair, use "PS90382" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
NOTE:	The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Nov2014

PROBLEM

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The existing configuration of the charge valve on machines with TPMS, that have installed the new right hand upper suspension mounting hardware, do not allow enough room to service the suspension cylinder from the rear on certain 775F Off-Highway Trucks. A new 436-4009 Adapter has been released that will allow access to now properly service the suspension cylinder.

AFFECTED PRODUCT

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Model	Identification Number
775F	DLS01210, 1222-1224, 1228-1230, 1232

PARTS NEEDED

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Qty	Part Number	Description
1	3J1907	SEAL-O-RING-STOR
1	2284931	POPPET
1	3721181	VALVE AS
1	4364009	ADAPTER
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Install the new 436-4009 Adapter. Refer to REHS8753, Special Instruction, "Procedure to Improve the Serviceability of the Front Upper Suspension on Certain 773F and 775F Off-Highway Trucks", in order to complete this Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-25000 hrs, 0-72 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%