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CAT REMAN EXPANDS TURBINE AIR STARTER PRODUCT LINE
Announcement & Recommended Action
Cat Reman announces the release of an additional Reman turbine air starter to provide additional coverage for engines used in Wheel Loader and C175-16 applications. The addition of the Reman option will give dealers another service option to offer customers who are looking for lower cost service options or need a quick off-the-shelf service solution. Parts Managers are asked to review their auto-replenish indicators on the newly released part and consider converting replenishment to the Reman part to assure ready availability for your customers.
Air starters offer some advantages over electric starters in colder climates where engines take longer to start. Caterpillar offers a wide selection of both turbine and vane style air starters. For additional information on starter options available and when they should be utilized, refer to Salesgram TEKQ0374. For a list of all available options, please refer to the most current Technical Supplement SELD0229 on catreman.cat.com\parts. The new addition to the Reman Air starter product line is as follows:
Features and Benefits
Cat Reman products offer excellent value to customers. Customers who want fast repair turn-around, superior quality and reliability, and lower repair costs will benefit from the use of these Remanufactured components. Cat Reman components provide immediate, off-the-shelf availability at a fraction of the new price.
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Parts Availability Commitment
As stated in SELD0122 Policies and Core Management, Caterpillar is committed to lead the industry in overall parts availability and customer service. Caterpillar may fulfill this commitment by using new parts or components to help satisfy demand for Remanufactured Products.
The ANTARES SM EZ-21 screen should be used to determine where Reman parts orders CAN be filled with new (seeded). The Msg column on the far right side of the screen can be used as the indicator. The messages codes used have the following meaning:
REE – indicates a Reman equivalent part is available for the New part number
RMN – indicates the Reman part is set up to “Fill with New” if Reman is not available.
If the field is blank or has any other message, the Reman part is not set up for “fill with new”.
Core Acceptance
The following Core Acceptance Criteria are available supporting these products. All the latest core acceptance criteria guidelines can be found on the Reman Dealer Extranet at https://catreman.cat.com/cda/layout?m=260724&x=7
SELD0227 Air Starters
Warranty
Please consult the appropriate warranty statement for your area.
Core Management
Please refer to the Cat Core Management Information System (CMIS 2) related to the parts information application that describes all reman part/Core
Acceptability Family (CAF) and other related information. Also refer to other CMIS 2 inquiry applications such as: Dealer Customer Profile, Inspection
Reason Codes, Inspection Line Inquiry, Dealer Add Charges, Dealer Entitlement Activity, Dealer CCR Inquiry, Dealer CCR Entry, Dealer Shipment Processing, Dealer Process Packaging Grief and Reporting. This information is available to all dealers worldwide that have been converted to CMIS 2.
Please go to the Reman web site https://catreman.cat.com for the latest policy and procedural updates that are available to all dealers worldwide explaining policy and procedural information such as Policy and Core Management SELD0122, “Core Management Systems and Operations Procedures SELD0040, “Reman Core Return Packaging Instructions And Guidelines SELD0300 and “Shipping Instructions” SELD0039.
If you have any questions regarding Reman Core Management or Core Management Systems (CMIS2), feel free to call your Corinth Dealer Service Representative toll free at (800) 537-2928.
For assistance with technical questions, call the Reman Technical Hot Line also toll free at (888) 88-REMAN or use our e-mail address--Reman_Help@cat.com.
Contact Information:
Global Dealer Solutions Network
Parts Technical Support Team
Toll Free - North America: 1-877-228-2420
International: +1-309-266-4421
Electronic Requests:
Send via Microsoft Customer Relationship Management (MSCRM)
For access and tutorial information: https://gdsn.cat.com/mscrm
