PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING 362-1621 TURBOCHARGERS IN DEALER PARTS STOCK Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING 362-1621 TURBOCHARGERS IN DEALER PARTS STOCK

Usage:

REBE9362-00

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18Jan2013

U-24

A-22

D-23

O-24

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*Parts stock action only*	PRODUCT IMPROVEMENT PROGRAM FOR INSPECTING AND POSSIBLY REMOVING 362-1621 TURBOCHARGERS IN DEALER PARTS STOCK
1052 1053 7750		PI70467

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NOTE:

When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7751" as the Group Number, "56" as the Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Apr2013

PROBLEM

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The 362-1621 Turbocharger can fail if placed into service on certain 795F and 797F Off-Highway Trucks. If the turbocharger fails it can/will result in unplanned downtime.

ACTION REQUIRED

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There is dealer parts stock action for 362-1621 Turbochargers installed on engines in dealer parts stock and/or dealer exchange inventory, and for 362-1621 Turbochargers in dealer parts stock.

***ENGINE PARTS STOCK ACTION***

Inspect and possibly rework the following engines in dealer parts stock and/or dealer exchange inventory:

288-8962, 300-8722, 314-2486, and 328-1440 Service Replacement C175-16 Engines with a JTL prefix

262-1300, 282-2060, 360-1647, 365-9326, 365-9327, 365-9328, and 365-9329 Service Replacement C175-20 Engines with a LLM prefix

Remove and replace only 362-1621 Turbochargers that are installed the engine in dealer parts stock and/or dealer exchange inventory that have serial numbers that match up with the "SUSPECT SERIAL NUMBERS" list below. Document the serial number of each 362-1621 Turbocharger removed on the engine.

Parts Needed

Note: The quantities listed below are if all 4 turbochargers are suspect and needed to be replaced.

Qty Part Number Description

4 8C-3107 O-RING SEAL (AS NEEDED)
4 228-7090 O-RING SEAL (AS NEEDED)
4 228-7103 O-RING SEAL (AS NEEDED)
8 247-3393 V-BAND CLAMP AS (AS NEEDED)
8 302-5889 V-BAND CLAMP AS (AS NEEDED)
4 348-9252 BELLOWS AS (AS NEEDED)
4 362-1621 TURBO GP (AS NEEDED)
4 363-2086 BELLOWS AS (AS NEEDED)

***TURBOCHARGER PARTS STOCK ACTION***

Remove all 362-1621 Turbochargers built with the "SUSPECT SERIAL NUMBERS" list below from dealer parts stock.

***SUSPECT SERIAL NUMBERS***

Only the three alpha characters in the example serial number outlined by the stars (*) shown in the example below are the identifying factors.

Example: TC***L0101 equals TC-***-L0101

OBM
OCM
OEM
OFM
OGM
OHM
OIM
OJM
OKM
OLM
PAM
PBM
PCM
PDM
PEM

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SERVICE CLAIM ALLOWANCES

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Submit one claim for all parts removed from dealer parts stock, and all engines reworked in dealer parts stock and/or dealer exchange inventory. The parts listed in the Engine Parts Stock Action Parts Needed will be allowed for each engine that is reworked. 1.25 hours will be allowed for each turbocharger that is replaced on each engine that is reworked. Include the engine serial numbers and arrangement numbers in the service claim story. Include the quantity and the serial numbers of the turbochargers removed for each engine in the service claim story.

PARTS DISPOSITION

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***** NACD *****
Hold all suspect 362-1621 Turbochargers for a Parts Return Request (PRR). A Parts Return Request (PRR) will be issued to you through the Send-It-Back process after the claim is submitted. Make sure to list the service letter program number on the packing slip and include the closed work order paperwork.

***** EAME, LACD, and APD *****
Hold all suspect 362-1621 Turbochargers for 30 days for a possible Parts Return Request (PRR). Make sure to list the service letter program number on the packing slip and include the closed work order paperwork.

If a Parts Return Request (PRR) is not issued to you after 30 days through the Send-It-Back process, handle the parts in accordance with your warranty bulletin on warranty parts handling.