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PRODUCT SUPPORT PROGRAM FOR REPLACING THE FORWARD-NEUTRAL-REVERSE (FNR) SWITCH ON CERTAIN 938H, 950H, 962H, 966H, AND 972H WHEEL LOADERS OR IT38H AND IT62H INTEGRATED TOOL CARRIERS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACING THE FORWARD-NEUTRAL-REVERSE (FNR) SWITCH ON CERTAIN 938H, 950H, 962H, 966H, AND 972H WHEEL LOADERS OR IT38H AND IT62H INTEGRATED TOOL CARRIERS

Usage:

REBE4591-00

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13Jan2009


U-16
A-14
D-15
O-14

 
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After Failure Only
  
  

PRODUCT SUPPORT PROGRAM FOR REPLACING THE FORWARD-NEUTRAL-REVERSE (FNR) SWITCH ON CERTAIN 938H, 950H, 962H, 966H, AND 972H WHEEL LOADERS OR IT38H AND IT62H INTEGRATED TOOL CARRIERS
1611 3065 7332 1408
PS51616
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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51616" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
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TERMINATION DATE
31Jan2010

PROBLEM

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The existing Forward-Neutral-Reverse (FNR) switch may not provide adequate service life on certain 938H, 950H, 962H, 966H, and 972H Wheel Loaders or IT38H and IT62H Integrated Tool Carriers. If the existing FNR switch fails, the machine will remain in neutral or the machine may not start. An active service code of CID 2274 will be present if the switch has failed.

AFFECTED PRODUCT

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Model Identification Number
938H JKM00151-00153, 160-161, 163, 165-171, 174, 180-181, 188, 191, 194, 202-203, 206, 209-210, 213, 217, 219, 221, 225, 229, 234-236, 238-240, 242, 246-247, 250-272, 274-275, 278, 280, 292, 315, 321, 327, 330, 333

LKM00136, 140-141, 144-145, 149, 156, 159, 161, 163, 168, 173, 175-182, 193-198, 202-206, 214-218, 223, 227-229, 231-239, 242-246, 249-251, 253-255, 257-270, 272, 274-275, 277-281, 284-306

MJC00043-00048, 51, 59-60, 65-68, 73, 76, 81, 84, 86, 93, 100, 107-109, 111-113, 115-116, 118, 128, 131, 135-137, 139, 143, 152, 156, 158, 162-163, 165, 167-168, 172-179, 187, 190, 202-206, 219-220, 222-223, 226, 237, 239-240, 243, 245-248, 253, 267-270, 272-276, 278-282, 287, 289, 291, 308, 310, 325-328, 330, 335-337, 339-340, 342, 344-345, 365-366
950H J5J00606, 652, 654, 656, 675, 677, 699-700, 802, 807, 809-810, 812, 870, 893, 895, 927, 959

K5K01740, 1756, 1764-1767, 1770, 1791, 1793-1795, 1798-1800, 1802-1803, 1805, 1811-1813, 1820, 1822-1823, 1826, 1829, 1845-1846, 1848-1853, 1856, 1862, 1865, 1882, 1885-1887, 1889-1890, 1892, 1895, 1897-1907, 1910-1913, 1915, 1919-1921, 1932-1933, 1935-1938, 1940, 1950, 1954, 1958, 1967, 1969, 1971-1972, 1975, 1978-1980, 1982, 1991-1992, 1994-1995, 1997-2000, 2003, 2020-2021, 2024, 2028, 2030-2032, 2048-2065, 2068-2069, 2072, 2081-2084, 2086-2087, 2089, 2093, 2102-2103, 2105-2106, 2109-2111, 2113-2116, 2119-2120, 2125-2131, 2133-2138, 2140-2142, 2145-2146, 2148-2151, 2154, 2157, 2160-2161, 2163-2166, 2168, 2170-2174, 2177-2178, 2180-2181, 2183, 2185, 2187-2188, 2196, 2198, 2200-2201, 2204, 2207, 2209, 2212-2213, 2215-2216, 2218, 2220, 2223, 2226, 2229, 2231, 2234, 2236, 2239-2242, 2245-2258, 2262, 2267-2268, 2271, 2278-2279, 2283, 2287-2288, 2290-2294, 2296, 2302-2303, 2305, 2307-2308, 2311, 2317, 2319

M1G01064-01093, 1095-1096, 1102-1119, 1121, 1124-1130, 1132-1135, 1137, 1141-1147, 1149-1151, 1153-1157, 1159-1162, 1164, 1167, 1169, 1171-1172, 1174, 1177, 1179-1206, 1208-1216, 1221, 1223, 1226-1228, 1233-1234, 1236-1257, 1263-1296, 1298-1302, 1304-1322, 1327, 1330-1351, 1354-1357, 1359-1361, 1365-1379, 1382-1385, 1387-1389, 1397, 1399-1408, 1410, 1415-1429, 1431-1460, 1465, 1468-1476, 1478-1491, 1494, 1528, 1531-1533, 1537-1539, 1542-1544, 1548-1549, 1551, 1555, 1562, 1564, 1566, 1569-1570, 1585, 1589, 1591, 1595, 1608-1613, 1619, 1623, 1627, 1631, 1637, 1648-1650

N1A01676-01683, 1688-1730, 1732, 1736-1746, 1750-1762, 1764-1773, 1777-1790, 1796-1805, 1810-1820, 1822-1835, 1845-1875, 1877-1901, 1903, 1910-1927, 1930-1988, 1990-1992, 1995-2036, 2047, 2049, 2054, 2056-2103, 2108-2114, 2116-2130, 2133-2135, 2143-2238, 2247-2257, 2259-2287, 2290-2310, 2312-2318, 2320-2347, 2355-2357, 2367-2392, 2394-2409, 2412-2425, 2427-2432, 2434, 2437-2438, 2440-2453, 2464, 2466-2490, 2492-2494, 2497-2510, 2512-2516, 2518-2529, 2531-2537, 2539-2556, 2563-2564, 2566-2577, 2581-2589, 2591-2593, 2596-2598, 2601, 2603, 2632, 2648, 2660, 2705, 2710
962H J6J00244, 255, 257, 261, 266-267, 269-271, 274, 287, 289

K6K00330, 334, 336-338, 342-344, 346, 349, 351, 353-354, 356-357, 360-363, 366, 368, 370, 372-373, 375-377, 379-384, 386, 389-392

M3G00336-00342, 344-351, 353-354, 356-357, 361-364, 369-371, 380-382, 384-388, 396, 399-401, 404, 409, 412-416, 418-420, 422-423, 429, 438, 443-444, 448-449, 452, 456-457, 461, 468, 474-475, 488-491, 494, 502, 505, 522

N4A00654-00760, 762-871, 873-909, 911-913, 915-937, 939-943, 945-948, 950-963, 966-1008, 1045
966H A6D01345-01346, 1348, 1350-1352, 1354, 1356, 1358, 1360, 1364, 1368, 1372, 1380, 1389-1390, 1392, 1396, 1400, 1402, 1405-1406, 1408, 1414, 1423-1426, 1429, 1436, 1443, 1445-1447, 1453-1454, 1456, 1458, 1462, 1472-1474, 1476, 1480-1481, 1484-1485, 1487-1488, 1490, 1492-1494, 1498-1500, 1503-1504, 1506, 1508-1509, 1525, 1530-1531, 1535, 1538-1539, 1547, 1551-1552, 1554-1555, 1557-1560, 1569-1571, 1573, 1576, 1578-1579, 1582-1583, 1587, 1590, 1592, 1595, 1598-1599, 1601, 1603, 1618, 1621, 1631-1634, 1636-1638, 1641, 1645-1648, 1650, 1654, 1656-1657, 1660, 1665, 1669-1670, 1672, 1674, 1676-1678, 1703-1706, 1708-1711, 1713-1715, 1717-1718, 1720-1725, 1732-1733, 1741-1742, 1745, 1747, 1754-1756, 1758, 1766, 1768-1769, 1771-1772, 1774-1775, 1777-1787, 1790-1791, 1794-1795, 1800, 1802, 1804, 1806, 1811-1812, 1814-1819, 1821-1826, 1828, 1830-1831, 1833-1834, 1842-1846, 1848, 1851-1852, 1854, 1862, 1873, 1876, 1878-1880, 1883, 1897, 1900-1901, 1903, 1905, 1907-1910, 1918-1919, 1922-1923, 1926-1928, 1930-1931, 1935-1937, 1939-1940, 1947, 1955, 1958-1959, 1964-1965, 1967-1968, 1972-1973, 1978

A6G02179, 2181-2197, 2200-2201, 2204-2208, 2210, 2213-2216, 2218-2219, 2223-2227, 2232-2234, 2236, 2238-2239, 2242-2244, 2247, 2249-2251, 2254-2255, 2257-2278, 2281-2330, 2333-2354, 2357-2422, 2425-2457, 2459-2485, 2491-2508, 2510-2513, 2515-2545, 2547-2597, 2599-2600, 2603-2618, 2621-2633, 2635, 2638-2639, 2641-2666, 2671-2675, 2677-2683, 2687-2690, 2692-2696, 2698-2702, 2704-2707, 2709-2713, 2715-2723, 2725-2729, 2731-2739, 2741-2765, 2771-2788, 2791-2806, 2808-2845, 2848-2867, 2869-2894, 2896-2904, 2911-2923, 2925-2930, 2932-2966, 2969-3002, 3004-3007, 3012, 3015-3016, 3019-3032, 3034-3035, 3040-3041, 3046-3050, 3055-3069, 3071-3074, 3077-3102, 3104, 3107-3117, 3125-3141, 3144-3159, 3161-3178, 3180, 3183-3193, 3195-3208, 3215-3232, 3234-3237, 3239-3258, 3260-3270, 3272-3281, 3288, 3290-3294, 3296, 3304, 3307-3312, 3317, 3320-3321, 3324, 3328, 3335-3339, 3341, 3344, 3346-3347, 3413, 3473

A6J00770, 785, 915, 935-936, 958, 1135-1136, 1165, 1185, 1240, 1252, 1258, 1275, 1278, 1369-1370
972H A7D00566-00569, 572, 580-581, 583, 585-587, 594, 598-599, 601, 603-604, 610, 613-615, 618, 621-624, 626, 628-630, 632-633, 635, 643, 646, 654-655, 657-663, 666-669, 678, 680-681, 684-687, 691, 693-694, 697, 699-704, 707, 709-711, 713-715, 717-720, 723-724, 726-727, 731-732, 734-735, 737

A7G00733-00760, 763-790, 793-873, 875-894, 896, 898-918, 920-927, 930-996, 998-1005, 1007-1026, 1028-1039, 1043-1045, 1047-1071, 1073, 1075-1081, 1084-1086, 1088-1098, 1102

A7J00304, 319, 346-347
IT38H  JNJ00152-00156, 158, 162, 165-167, 184-187, 189, 191-193, 197-199, 201, 204, 209, 211, 221, 224-227, 229-232, 234-237, 239, 244, 247-248, 250-251, 253, 255, 258-259, 264, 266, 269, 271-272, 275-281, 283-284, 294, 296, 298-333
IT62H  M5G00347, 350, 354-359, 361, 364, 368, 370-371, 376-378, 380, 382, 385-386, 388-390, 392, 398-400, 402-408, 410, 413, 415, 418, 420-421, 425, 428-429, 434-435, 438, 444, 447, 449, 451, 453-454

PARTS NEEDED

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Qty

 Part Number Description
1 3039566 SWITCH AS-FNR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 5% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace the failed 303-9566 FNR Switch with the same part number.
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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-4000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
4001-6000 hrs,
25-36 mo 
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
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 NOTE: This is a 0.5-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

Caterpillar Information System:

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