PRODUCT SUPPORT PROGRAM FOR REWORKING THE 275-7951 PLATFORM AND THE 275-7536 WALKWAY ON CERTAIN 773F AND 775F OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REWORKING THE 275-7951 PLATFORM AND THE 275-7536 WALKWAY ON CERTAIN 773F AND 775F OFF-HIGHWAY TRUCKS

Usage:

REBE4464-01

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11Jun2009

(Revised 16Jul2009)

U-216

A-186

D-186

O-192

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*After Failure Only*	PRODUCT SUPPORT PROGRAM FOR REWORKING THE 275-7951 PLATFORM AND THE 275-7536 WALKWAY ON CERTAIN 773F AND 775F OFF-HIGHWAY TRUCKS
7253 7255		PS51678

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NOTE:

This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS51678" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 11Jun2009 Service Letter. Changes have been made to the Service Claim Allowances.

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TERMINATION DATE

30Jun2010

PROBLEM

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The existing 275-7951 Platform and 275-7536 Walkway can experience weld fatiguing on certain 773F and 775F Off-Highway Trucks. The result of the weld fatiguing could potentially be seen as cracks in the welds in areas around the handrail mounting.

AFFECTED PRODUCT

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Model	Identification Number
773F	EED00273-00936
775F	DLS00275-00904

PARTS NEEDED

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Qty	Part Number	Description
4	8T4182	BOLT-HEX HEAD
4	8T4196	BOLT
8	8T4910	BOLT
4	1984777	WASHER-HARD
8	1984778	WASHER-HARD
1	3310043	PLATE
1	3310044	PLATE
1	PLATE_1	DEALER FABRICATED PLATE
1	PLATE_2	DEALER FABRICATED PLATE
1	PLATE_3	DEALER FABRICATED PLATE
1	PLATE_4	DEALER FABRICATED PLATE
1	PLATE_5	DEALER FABRICATED PLATE
2	PLATE_6	DEALER FABRICATED PLATE
4	PLATE_7	DEALER FABRICATED PLATE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to Special Instruction REHS4429 "Procedure to Update the Platform Assembly and the Walkway Assembly" to fabricate the plates and for the rework procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-10000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 7.0-hour job
A maximum of $760.00 U.S. will be allowed for materials and labor to fabricate the dealer fabricated plates listed in the parts needed section. Include outside expenses at cost. Retain a copy of all invoices for outside expenses in the machine folder for audit purposes.

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