2001/09/01 Caterpillar

Engine: Commercial

3500 Diesel

Engine:

3600 Diesel

Engine: Gas

All

A new Service Support Center has been formed. This new Service Support Center is intended to be the starting point for customer service inquiries about the above engines. This new Service Support Center will primarily be for North American Dealers. Dealers that are outside of North America should contact the office of the local Marketing Profit Center for assistance. The new Service Support Center will assist the Marketing Profit Center with any issues that require additional information. The Service Support Center will handle questions and issues that are related to the product after the engine commissioning has occurred. For inquiries that occur before the engine commissioning or during the engine commissioning, please contact the Application Support Group. The new Service Support Center is open Monday through Friday during normal working hours.

Customer service inquiries should be directed to the locations that follow:

For information about 3500 Generator Sets, call the phone number that follows:

For information about Power Modules and Enclosures, call the phone number that follows:

For information about Electronic Modular Control Panels, Uninterruptible Power Supplies and Automatic Transfer Switches, call the phone number that follows:

For information about 3208 Generator Sets through 3412 Generator Sets, call the phone number that follows:

The Product Service Manager for Custom 3500 Generators and Custom 3600 Generators is available at the locations that follow:

The Warranty and Repair Manager for Custom 3500 Generators and Custom 3600 Generators is available at the locations that follow:

A Hotline for remanufactured products is available at the locations that follow:

Information about the application and installation of the products that are assembled at the Large Engine Center is available at the locations that follow: