PRODUCT SUPPORT PROGRAM FOR ADDING SUPPORT BRACKETS TO THE WATER MANIFOLD ON CERTAIN CG170-16, G3516H, G3516H, AND G3520H GENERATOR SETS Caterpillar


PRODUCT SUPPORT PROGRAM FOR ADDING SUPPORT BRACKETS TO THE WATER MANIFOLD ON CERTAIN CG170-16, G3516H, G3516H, AND G3520H GENERATOR SETS

Usage:

TEBE6003-00

12Jul2017


U-356
A-241
D-290
O-296

 

Before/After

  
  

PRODUCT SUPPORT PROGRAM FOR ADDING SUPPORT BRACKETS TO THE WATER MANIFOLD ON CERTAIN CG170-16, G3516H, G3516H, AND G3520H GENERATOR SETS

1362
PS45540
NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45540" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.


TERMINATION DATE

31Jul2019

PROBLEM

The existing cylinder head elbow O-ring may fail on certain CG170-16, G3516H, G3516H, and G3520H Generator Sets. If the existing O-ring fails the engine will experience coolant leak at the water manifold to cylinder head elbow due to wear on the O-ring seal.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
CG170-16  KSJ00161-00162
G3516H NWH00101-00102, 106-118

NWJ00100-00102, 104-106
G3516H HD GLM00152, 180-183

GLN00125
*******Group  2*******
G3520H HD GFP00010, 118, 121, 127-132, 134-139, 141-152

GFR00177

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
14 2B2695 BOLT
14 3E4352 WASHER-HARD
14 5M2894 WASHER-HARD
14 7X3186 BOLT
7 3494860 BRACKET
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 28% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
18 2B2695 BOLT
18 3E4352 WASHER-HARD
18 5M2894 WASHER-HARD
18 7X3186 BOLT
9 3494860 BRACKET
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 28% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Add a 349-4860 Support Bracket to the cylinders that are currently without a support bracket using the hardware in the Parts Needed.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-20000 hrs,
0-30 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
20001-28000 hrs,
31-42 mo 
50.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 2.0-hour job for Group 1

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-20000 hrs,
0-30 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
20001-28000 hrs,
31-42 mo 
50.0%
50.0%
0.0%
0.0%
50.0%
50.0%
 NOTE: This is a 2.0-hour job for Group 2



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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